I qualify for the streamlined pathway but have an appointment booked with my healthcare professional as well to sign my form, which option should I go for?
You may choose either option to apply for subsidised FreeStyle Libre 2. If uncertain, we suggest contacting your healthcare professional to discuss.
I have missed the cut-off dates for the streamlined pathway, what do I need to do to get subsidised co-payment access to FreeStyle Libre 2?
What happens if I do not qualify for the streamlined pathway or my information is not successfully validated?
I am over 21, have type 1 diabetes and have never used FreeStyle Libre 2 before but want to start using subsidised FreeStyle Libre 2
I am over 21, have type 1 diabetes and have previously used another CGM device within the date range specified by the NDSS for the streamlined pathway (1 January 2022 – 1 June 2022) BUT want to start using subsidised FreeStyle Libre 2
How much would I need to pay for FreeStyle Libre 2 sensors under co-payment?
The co-payment per box of the FreeStyle Libre 2 sensor for up to 14 days of wear, is $15 or $30 for two boxes.
Why are the manufacturers sensor co-payment prices different on the NDSS subsidy?
The co-payment you will pay is the equivalent of $32.50 per one months supply. The NDSS subsidy will be applied to the equivalent of one months supply based on the manufacturer’s recommended sensor lifespan. The co-payment amount will also be influenced by how many sensors the manufacturer requires you to purchase at a time when you order. FreeStyle Libre 2 sensors can be worn up to 14 days.
How many FreeStyle Libre 2 sensors over a year can I access under the NDSS subsidy scheme?
Please note, product limits apply. If you use more sensors than recommended by the manufacturer per month, then it may cost you more than the co-payment equivalent to $32.50 per one month’s supply. If you exceed your annual product supply limit, you will be unable to order additional subsidised products through the NDSS.
I have type 1 diabetes, but I don’t think I fall into any of the NDSS subsidy categories?
All people with type 1 diabetes are eligible to participate in the CGM Initiative. If you need assistance in applying for access to subsidised FreeStyle Libre 2, please contact Customer Care on 1800 801 478. You can call us Monday – Friday, between 8 am and 6 pm AEST (excluding public holidays).
I am currently accessing fully subsidised FreeStyle Libre 2 through the NDSS, what do I need to do?
If you are currently accessing fully subsidised FreeStyle Libre 2 an existing category you will continue to be able to access the full subsidy through the NDSS for as long as you meet the eligibility criteria for that existing category. No action is required. If applicable, you will need to maintain valid concessional status. More information is provided in the FAQs regarding updating your concessional status.
I’m currently accessing another subsidised CGM through the NDSS but wish to upgrade to FreeStyle Libre 2, how do I do this?
If you wish to upgrade to FreeStyle Libre 2, your authorised healthcare professional will need submit a switch form on your behalf.
I would like to use the FreeStyle Libre 2 reader with my FreeStyle Libre 2 sensor. Is there a co-payment and how do I get one?
We recommend using the FreeStyle Libre 2 sensor with the FreeStyle LibreLink app (free to download) - it enables the option of sharing glucose data and alarms in real-time with designated family and friends via the LibreLinkUp app. Users can also experience the ease of sharing of glucose reports and data with healthcare professionals via LibreView.
To check your phone compatibility and download the free of charge FreeStyle LibreLink app please visit: www.freestylelibre.com.au/freestyle-librelink-app
If you are unable to use the FreeStyle LibreLink app, eligible users can request a complimentary FreeStyle Libre 2 reader at www.scanmysensor.com.au and follow the instructions on the page.
I currently have an active subscription account with you. Will I be able to access the subsidised
sensors through my ongoing subscription?
The subsidised access to FreeStyle Libre 2 sensors is administered by the NDSS. To check eligibility
and information on how to access the NDSS subsidy, visit www.SubsidyChecker.com.au
You will need to cancel your active subscription by logging into your account on
www.FreeStyleLibre.com.au once you received access to subsidised FreeStyle Libre 2 sensors which
are only available via NDSS access points/pharmacies.
How do I know if I have been approved for the NDSS subsidy after completing the streamlined
pathway form?
Once you complete the streamlined pathway form, you will receive a notification in the coming days
from the NDSS confirming that your information has been validated with subsidy commencement.
I have Type 2 diabetes and am on insulin. Do I qualify for the newly expanded NDSS subsidy?
The expanded subsidy is for people living with type 1 diabetes. We are committed to continuing to
work with the Government to bring the subsidy to all insulin-requiring people with diabetes.
What does concessional mean? What cards are eligible?
People with the following valid concessional types will be eligible for the initiative (if they also meet the other eligibility criteria):
- Commonwealth Seniors Health Card (as issued by DHS* or DVA**)
- Commonwealth Pensioner Concession Card (as issued by DHS or DVA)
- Commonwealth Health Care Card (as issued by DHS or DVA)
- DVA Gold Card
- DVA White Card
- Identifies as Aboriginal and/or Torres Strait Islander person
*DHS Department of Human Services, now known as Services Australia
**DVA Department of Veterans’ Affairs
Please refer to the NDSS website for full details on eligible concessional cards/eligibility criteria.
Will my NDSS access point stock FreeStyle Libre 2 sensors or will they need to be ordered in?
Once approval is granted from the NDSS, we suggest you get in touch with your preferred NDSS access point / pharmacy as soon as possible to discuss supply arrangements. If the NDSS access point / pharmacy does not have FreeStyle Libre 2 sensors in stock they will be able to order it, and have it delivered. Please consult with your local access point / pharmacy for more information.
Now that I am on FreeStyle Libre 2, can I still order test strips through the NDSS?
After receiving NDSS approval for FreeStyle Libre 2, current access to blood glucose test strips will remain unchanged. If you are using the FreeStyle Libre 2 reader to scan your sensor, you can also use FreeStyle Optium Blood Glucose Test Strips to measure your blood glucose and FreeStyle Optium Blood ß-Ketone Test Strips to measure your blood ketones using the reader.
Which ‘authorised healthcare professional’ can sign and submit my eligibility form?
The NDSS lists Endocrinologists/Diabetologists, Credentialled Diabetes Educators, or physicians or nurse practitioners who specialise in diabetes as authorised healthcare professionals.
Handy tip: Call your personal authorised healthcare professional to discuss and complete your eligibility forms. If you are looking for a Credentialled Diabetes Educator, visit www.adea.com.au.