CORONAVIRUS (COVID-19) UPDATE

The world is currently experiencing an unprecedented situation with the Coronavirus (COVID-19) outbreak. We know that this may be particularly challenging for people living with diabetes.

There is currently no impact on availability of our diabetes care products here in Australia.

• For our customers ordering FreeStyle Libre via our website, you may order and have your products sent to you as per normal.  For those who would prefer a contactless / no touch delivery, simply select ‘YES’ on the ‘Authority To Leave’ check box when you fill out your shipping details and follow the instructions provided.

• For our customers accessing FreeStyle Libre sensors via the NDSS subsidy and ordering sensors from NDSS pharmacies – there is no impact on the availability of sensors in NDSS pharmacies.  You may order and collect your sensors as per normal.  To check if you are eligible for an NDSS subsidy please click here.

With ongoing travel restrictions and social distancing guidelines, here is how the FreeStyle Libre digital ecosystem supports you and your healthcare professional to connect remotely, securely, with free access through LibreView.

 

LIBREVIEW¹

LibreView is a secure, cloud-based diabetes management system where you can grant 24/7 access of your glucose data to your healthcare professional, without you needing to travel for a face to face appointment. LibreView allows the healthcare professional to assess your data and provide you with the appropriate medical advice and care you need via a video/phone appointment (telehealth) where available.

 

FREESTYLE LIBRELINK²→ LIBREVIEW

If you already have the FreeStyle LibreLink app on your phone, your glucose data is automatically uploaded to LibreView and you may log into LibreView using the same details.  Please contact your healthcare professional on how to connect to their clinic/practice LibreView account.  To download FreeStyle LibreLink to your phone please click here.

 

FREESTYLE LIBRE READER → LIBREVIEW

If you use a FreeStyle Libre reader, you may register on LibreView and upload your reader data via the yellow cable you were provided. Once registered, contact your healthcare professional to connect to their clinic/practice LibreView account in order to share your glucose data. To learn more about LibreView click here. 

 

MORE INFORMATION

To find out more about Coronavirus (COVID-19) please check the Diabetes Australia website or the Department of Health’s Coronavirus (COVID-19) Information Page.

 

Our FreeStyle Libre Customer Care team is available to support you with any questions you may have about FreeStyle Libre and our digital ecosystem.  Please call us on 1800 801 478, 8AM - 6PM AEDT Monday – Friday for assistance.

 

1. LibreView is developed and distributed by Newyu, Inc.

LibreView, a product of Newyu, is supported on Windows and Mac-operating computers. Minimum system requirements for operating systems are Windows 7 or higher on Windows computers and Mac OS X Yosemite (10.10) or higher on Mac computers. Minimum system requirements for browsers are IE10 or higher, Chrome 37 or higher, Firefox 32 or higher, and Safari 8 or higher. It is recommended to use the latest version of your browser. LibreView can be viewed on iOS 6 or higher mobile devices.

 

2. The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check our compatibility guide for more information about device compatibility before using the app.

The FreeStyle LibreLink app and the FreeStyle Libre reader have similar but not identical features. A finger prick test using a blood glucose meter is required during times of rapidly changing glucose levels when interstitial fluid glucose levels may not accurately reflect blood glucose levels or if hypoglycaemia or impending hypoglycaemia is reported by the FreeStyle LibreLink app or when symptoms do not match the FreeStyle LibreLink app readings.