FAQ's

Learn more about the FreeStyle Libre system


FREESTYLE LIBRE SYSTEM OVERVIEW

What is a Flash Glucose Monitoring System?

Flash glucose monitoring is a user-friendly way to discreetly obtain glucose readings. A flash glucose monitoring system provides a complete picture showing the current glucose reading plus you can see how glucose levels are changing in a flash by just scanning the reader over the sensor.

What makes flash glucose monitoring system unique is that a quick scan of the reader over the sensor provides a complete picture of your glucose including the current glucose reading, 8 hour history and trend arrow showing if your glucose level is going up, down or staying steady.

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Can I perform a blood ketone test with the FreeStyle Libre system?

You can use the built-in meter to check your blood ketone levels using FreeStyle Optium b-ketone test strips. You should perform a blood ketone test on your fingertip only. Be sure to read the test strip instructions for use prior to using the built-in meter.

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Do I need a separate blood glucose meter when using the FreeStyle Libre system?

No. For convenience, there is a built-in FreeStyle Optium blood glucose and ketone meter within the reader that can be used for blood glucose and ketone readings.

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What is the FreeStyle Libre flash glucose monitoring system?

The FreeStyle Libre flash glucose monitoring system is the first product in the flash glucose monitoring category.

The FreeStyle Libre system contains two components:

  1. FreeStyle Libre sensor: A small, disposable 14-day sensor that is worn on the back of the upper arm and continuously measures glucose levels and stores them for a period of 8 hours. Every time the user scans the reader over the sensor, the glucose data from sensor is transferred to the reader in 1 second.
  2. FreeStyle Libre reader: A compact, handheld reader that displays glucose readings and stores up to 90 days of glucose data. When the reader is scanned over the sensor, it shows a current glucose reading, last 8-hours of data as well as a trend arrow (indicating if glucose is going up, down or staying steady). To obtain a glucose reading, simply perform a quick, 1-second scan of the reader over the sensor. This easy scan gives you more information than blood glucose monitoring without the need for routine finger pricks1.


1. A finger prick test using a blood glucose meter is required during times of rapidly changing glucose levels when interstitial fluid glucose levels may not accurately reflect blood glucose levels or if hypoglycaemia or impending hypoglycaemia is reported by the system or when symptoms do not match the system readings.

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What does 'Flash' mean?

'Flash' reflects the fact that users can obtain glucose readings quickly by just scanning the reader over the sensor. 

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How does the FreeStyle Libre system work?

To obtain a glucose reading, simply perform a quick 1-second scan of the reader over the sensor.
This easy scan gives you more information than a blood glucose test without the need for routine finger pricks1. The FreeStyle Libre system also offers software to generate concise reports that provide a clear analysis of your glucose data.

1 A finger prick test using a blood glucose meter is required during times of rapidly changing glucose levels when interstitial fluid glucose levels may not accurately reflect blood glucose levels or if hypoglycaemia or impending hypoglycaemia is reported by the system or when symptoms do not match the system readings.

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Does the FreeStyle Libre system need to be calibrated?

No, the FreeStyle Libre sensor is calibrated during the manufacturing process so you don't have to. The sensor is activated by scanning and then, after a 1 hour warm up period, it starts to record glucose readings.

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Is FreeStyle Libre accurate?

The FreeStyle Libre system is clinically proven to be accurate, stable and consistent over 14 days without the need for finger prick calibration. Talk to your Healthcare Professsional about what this data may mean for you.

  • In a clinical study, the FreeStyle Libre system achieved 11.4% Mean Absolute Relative Difference (MARD) compared against blood glucose testing2
  • 99.7% of glucose results fall within Zone A and Zone B of the Consensus Error Grid, when compared against blood glucose testing2
    • The measurement errors associated with these zones have no effect on clinical action and little or no effect on clinical outcomes3

2 Bailey, T, et al. The Performance and Usability of a Factory-Calibrated Flash Glucose Monitoring System.  Diabetes Technology and Therapeutics v17 n11 July 2015 (10.1089/dia.2014.0378)

3 Parkes J, Slatin S, Pardo S, et al. A new consensus error grid to evaluate the clinical significance of inaccuracies in the measurement of blood glucose. Diabetes Care. 2000;23(8):1143-1148.

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Is interstitial fluid an adequate replacement to blood glucose testing?

Interstitial fluid-based glucose readings are a reliable indicator of blood glucose levels4

  • The physiological lag in ISF glucose, with respect to changes in blood glucose, is about 5-10 minutes4
  • The average lag time of the FreeStyle Libre system is approximately 5 minutes.

4 Rebrin K, Sheppard NF Jr, Steil GM. Use of subcutaneous interstitial fluid glucose to estimate blood glucose: revisiting delay and sensor offset. J Diabetes Sci Technol. 2010;4(5):1087-1098.

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How is Flash Glucose Monitoring different to Blood Glucose Monitoring (BGM)?

Blood Glucose Monitoring provides users with a point in time glucose reading. FreeStyle Libre not only provides a point in time glucose reading, but also provides the user with a complete picture of glucose variation over the last 8 hours and a trend arrow. 

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Can the FreeStyle Libre system be used by children?

The FreeStyle Libre Flash Glucose Monitoring System is indicated for measuring interstitial fluid glucose levels in people (age 4 and older) with diabetes mellitus. The indication for children (age 4 - 17) is limited to those who are supervised by a caregiver who is at least 18 years of age.

The caregiver is responsible for managing or assisting the child to manage the FreeStyle Libre Flash Glucose Monitoring System and also for interpreting or assisting the child to interpret FreeStyle Libre readings.

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How should the FreeStyle Libre system be stored?

Both the reader and the sensor should be stored between 4°C and 25°C in a cool dry place away from direct sunlight.

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FREESTYLE LIBRE SENSOR

How do you discard the disposable components, for example sensor pack and applicator?

This product should be disposed of in accordance with all applicable local regulations related to the disposal of electronic equipment, batteries, sharps, and materials potentially exposed to body fluids.

This means the used applicator and sensor pack should be disposed of in a Biohazard Sharps bin - Clinical waste referral is required from the district nurse or GP, but the majority of people with diabetes will already have the necessary arrangements in place. 

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Are FreeStyle Libre sensors and/or readers compatible across different countries and markets?

FreeStyle Libre sensors are programmed for sale in a specific market and are compatible with readers sold, compatible apps and software downloaded in that market:

  • FreeStyle Libre sensors in one market are not necessarily compatible with FreeStyle Libre readers or apps from other markets.
  • FreeStyle Libre users should plan on purchasing sufficient sensors from the same country they purchased their reader or downloaded their app from, to last the duration of their travel.
  • If planning a longer-term trip overseas, it is advisable to obtain a new reader or download a compatible app and software from that country, to be able to purchase and use the sensors available in that country.

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FREESTYLE LIBRE READER

Can the FreeStyle Libre system calculate a mealtime insulin dose?

Yes, the system can calculate a suggested mealtime insulin dose when using the built-in blood glucose meter since it has a built-in insulin dose calculator function.

Please note that this feature only works when using the blood glucose test strip port and needs to be activated by a healthcare professional.

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How does the FreeStyle Libre system calculate an insulin dose?

The insulin calculator utilises settings entered into the insulin calculator during one of two setup modes (Easy or Advanced); this feature requires an understanding of the use of insulin and must be set up by a healthcare professional. Using the settings they enter, the glucose reading from the built-in blood glucose meter and carbohydrate information (in grams or servings) the user provides, the insulin calculator software in the reader calculates a suggested insulin dose.

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Does the insulin calculator work with any type of insulin?

No, the insulin calculator can assist you with calculating rapid-acting (meal-time or short-acting) insulin doses only. The insulin calculator must be set up by a healthcare professional.

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What's the difference between the Easy and Advanced setup for insulin calculator?

'Easy setup' is for users who use a fixed dose of rapid-acting insulin before meals. 'Advanced setup' is for users who count carbohydrates (in grams or servings) and/or use a correction factor to adjust doses of rapid-acting insulin at meals. The insulin calculator must be set up by a healthcare professional.

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What's the difference between the Easy and Advanced setup for insulin calculator?

'Easy setup' is for users who use a fixed dose of rapid-acting insulin before meals. 'Advanced setup' is for users who count carbohydrates (in grams or servings) and/or use a correction factor to adjust doses of rapid-acting insulin at meals. The insulin calculator must be set up by a healthcare professional.

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What is a Trend Arrow? How does it work? And what does it tell me?

The FreeStyle Libre Flash Glucose Monitoring System offers a Trend Arrow with each glucose reading which tells you which way and how quickly glucose levels are changing. So, at any given time, you not only know what your glucose level is currently, but also which way it is heading. Depending on the direction of Trend Arrow, you can find out if your glucose levels are going up, down or staying steady, facilitating better decision-making.

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Why does the system require a 1 hour warm up period?

Abbott Diabetes Care is committed to making its products safer for the user. After the insertion, the sensor and the body need to equilibrate (or settle). Therefore, we let the system equilibrate for 1 hour to make sure that it is providing accurate glucose readings.

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Are FreeStyle Libre sensors and/or readers compatible across different countries and markets?

FreeStyle Libre sensors are programmed for sale in a specific market and are compatible with readers sold, compatible apps and software downloaded in that market:

  • FreeStyle Libre sensors in one market are not necessarily compatible with FreeStyle Libre readers or apps from other markets.
  • FreeStyle Libre users should plan on purchasing sufficient sensors from the same country they purchased their reader or downloaded their app from, to last the duration of their travel.
  • If planning a longer-term trip overseas, it is advisable to obtain a new reader or download a compatible app and software from that country, to be able to purchase and use the sensors available in that country.

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FREESTYLE LIBRELINK APP

What is the FreeStyle LibreLink mobile app?

The FreeStyle LibreLink app is a mobile app designed to work with FreeStyle Libre sensors. The app enables you to monitor your glucose using your iPhone or Android phone1 with a FreeStyle Libre sensor — there is no need to use a separate blood glucose meter for routine glucose monitoring.2 When you scan the sensor with a compatible phone that’s running the FreeStyle LibreLink app, your glucose data is displayed directly on that device.

 

With the app you can:

  • View your current glucose reading, a trend arrow, which indicates how your glucose is changing, and the last 8-hours of glucose history
  • See glucose reports, including your Ambulatory Glucose Profile, which reveal trends and patterns
  • Add notes to track your food, insulin use, exercise, and other events
  • Connect to healthcare professionals and caregivers with LibreView and LibreLinkUp3

 

To use the FreeStyle LibreLink app, you must register with LibreView, a cloud-based diabetes management system provided by Abbott and Newyu, Inc. Please see the product labeling for FreeStyle Libre and the FreeStyle LibreLink app for specific instructions on using the different products, including the supported age range.

 

Important: You must have a compatible iPhone or Android phone to install and use the app (See Compatibility Guide).

 

1The FreeStyle LibreLink app is compatible with NFC enabled phones running Android OS 5.0 or higher and with iPhone 7 and higher running OS 11 and higher.

2The FreeStyle LibreLink app and the FreeStyle Libre reader have similar but not identical features. A finger prick test using a blood glucose meter is required during times of rapidly changing glucose levels when interstitial fluid glucose levels may not accurately reflect blood glucose levels or if hypoglycaemia or impending hypoglycaemia is reported by the Sensor or when symptoms do not match the Sensor readings.

3LibreLinkUp is a mobile application, developed and provided by Newyu.

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How do I scan my FreeStyle Libre sensor with my phone?

Android:

After you’ve applied a FreeStyle Libre sensor to the back of your upper arm, open the app and hold the back of your Android phone near (exact distance will vary by phone) the FreeStyle Libre sensor to scan it. The size and location of the NFC antenna in Android phones varies by make and model, so you may have to move the phone around to find the best position for scanning the FreeStyle Libre sensor.

Once you have found the optimal scan position, wait for the app to produce two distinct tones or vibrations before you move the phone away from the FreeStyle Libre sensor. The first tone indicates the phone’s NFC has recognized the sensor. The second tone indicates the scan is complete.

iPhone:

After you’ve applied a FreeStyle Libre sensor to the back of your upper arm, open the app and tap one of the scan buttons within the app to put the iPhone in a scan ready state. There are two types of scan buttons – a blue button on the Home screen and a gray scan icon in the top right corner of most screens. Hold the top edge of your iPhone near the sensor and do not move your iPhone until you hear a tone and/or feel a vibration, which indicates the scan is complete.

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Can the app replace my FreeStyle Libre reader?

Yes. The app was developed using the same technology that is in the FreeStyle Libre reader for receiving and processing glucose data, so it can also be used for routine monitoring. The app can be used instead of or in combination with the FreeStyle Libre reader for routine monitoring. A finger prick test using a blood glucose meter is required during times of rapidly changing glucose levels when interstitial fluid glucose levels may not accurately reflect blood glucose levels, or if hypoglycemia or impending hypoglycemia is reported or the symptoms do not match the system readings.

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Can I use my FreeStyle Libre reader and FreeStyle LibreLink app with the same sensor?

You can choose to monitor your glucose levels with either the app, the reader, or both5. You can use the FreeStyle LibreLink app and the FreeStyle Libre reader with the same sensor, as long as you start the sensor with the reader first, and then scan the newly started sensor with your phone anytime after.

Remember that the FreeStyle LibreLink app and FreeStyle Libre readers do not share data with each other. For example, if you switch between your reader and the app, you may see gaps in your glucose data, which will affect the reports available through the reader, the FreeStyle LibreLink app, and LibreView. It is important to continue scanning your sensor with either the app or the reader at least once every eight hours so you and your healthcare professional can get a complete picture of your glucose trends and patterns.

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Do I have to remove the case on my phone to scan the sensor?

You may or may not have to remove your phone case – it depends on the material that the case is made from, how thick the case is, and how well your phone’s NFC antenna works. If your phone case is made from plastic or silicone or another non-conductive material, you will probably be able to scan the sensor without removing the case. If the case is aluminum, metal or anything else that has a conductive surface, you may need to remove the case before scanning your sensor. The thickness of the case can also make a difference. If your case is very thick, it could prevent the phone from scanning the sensor.

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Can my healthcare professional access my reports remotely e.g. over the internet or cloud?

FreeStyle LibreLink app will automatically sync your glucose data to LibreView, which is a secured cloud-based solution and your healthcare professional will be able to access from any compatible internet-connected device1. Reports are also available when the reader is connected to a computer; you can send the pdf version of your reports to your healthcare professional via e-mail (with your healthcare professional's permission).

 

1LibreView, a product of Newyu, is supported on Windows and Mac-operating computers. Minimum system requirements for operating systems are Windows 7 or higher on Windows computers and Mac OS X Yosemite (10.10) or higher on Mac computers. Minimum system requirements for browsers are IE10 or higher, Chrome 37 or higher, Firefox 32 or higher, and Safari 8 or higher. It is recommended to use the latest version of your browser. LibreView can be viewed on iOS 6 or higher mobile devices.

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Which devices work with the FreeStyle LibreLink app?

The app is designed to work with iPhones and Android phones that meet the following minimum requirements. You can also check the compatibility guide for additional information.

iOS:

  • iPhone models: iPhone 7 or higher
  • Operating system: iOS 11 or higher

Android:

  • Operating system: Android 5.0 (Lollipop) or higher
  • Near-Field Communication (NFC): Your phone must have NFC capabilities and NFC must be enabled

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Why does the FreeStyle LibreLink app for iOS only work with iPhone 7 or later?

The app only works with iPhone 7 or later, running iOS 11 or later because the Near-field Communication capability needed for the app to scan the FreeStyle Libre sensor is enabled only in iPhone 7 or later, running iOS 11.

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Does this mean that earlier versions of iPhone lack the NFC capability needed to scan the sensor?

Yes, earlier versions of the iPhone would not be able to scan the sensor.

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Are there other apps available that are approved for use with FreeStyle Libre sensors?

No, the FreeStyle LibreLink app is the only app that has been tested by Abbott Diabetes Care to be compatible with FreeStyle Libre sensors. The FreeStyle LibreLink6 was developed to ensure compliance with local regulations, including safety and performance requirements in accordance with the intended use. Any product that is intended to be compatible with FreeStyle Libre sensors would also need to comply with these regulations as well.

 

6Use of the FreeStyle LibreLink app requires registration with LibreView, a service provided by Abbott and Newyu, Inc.

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What is near-field communication (NFC) and how do I know if my phone has it?

NFC is the wireless communication technology that enables your FreeStyle Libre sensors to wirelessly transmit data to another device.

For Android users: Your Android phone must have NFC capabilities and NFC must be enabled. Many of the latest Android phones support NFC. Check your phone's manual or go to the phone’s Settings menu and look for settings related to ‘NFC’, ‘Connections’, ‘Sharing’, or ‘Wireless & Networks.’

For iPhone users: You must have an iPhone 7 or higher running iOS 11 or higher to utilize the NFC capability needed to scan the FreeStyle Libre sensor.

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Yes. People with diabetes can use FreeStyle Libre sensors with the app to better understand the impact of actions like eating, exercise, and taking insulin based on their glucose levels. They can also make day-to-day therapy decisions when using the app with a FreeStyle Libre sensor, including insulin dosing decisions, based on guidance from their healthcare professional.

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What if I don’t have phone service or Wi-Fi?

Wi-Fi or a mobile data connection are only required for initial app setup (downloading / installing the app, creating an account, or signing in) and sharing your glucose information with your care team or with other connected apps. The app does not require a Wi-Fi or a mobile data connection to scan your sensor or to record your current glucose readings. During periods when your phone is operating in a disconnected state, your data will only be uploaded to LibreView after a Wi-Fi or mobile data connection is restored.

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Does the FreeStyle LibreLink app cause my phone battery to deplete more quickly?

No, the FreeStyle LibreLink app is meant to be used as often as you like and should not have a noticeable effect on battery life beyond your normal usage patterns.

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What happens if my phone battery dies?

If your phone battery dies, charge your phone to continue using the FreeStyle LibreLink app. Your data will not be lost if the phone battery dies and you can scan the sensor while the phone is being charged.

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How do I retrieve my password if I forget it?

After installing the FreeStyle LibreLink app, tap Sign In. Then, tap Forgot Password. Enter the e-mail address that was used to create the account and follow the on-screen instructions. You will receive an e-mail with a link to reset your password. Follow the link to create a new password, then sign into your account using your new password.

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How do I download the FreeStyle LibreLink app?

Android users can download the FreeStyle LibreLink app from the Google Play Store. iPhone users can download the FreeStyle LibreLink app from the Apple App Store. Please note that the app may not be available for download if your phone is not compatible with the app.

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What happens when I travel to different time zones, or when my phone changes time?

The app will display a clock icon on the glucose graph to indicate when there has been a time change. It is necessary to use the correct time for accurate reports. If your phone’s time is not set to update automatically, you will need to update your phone’s time settings in order to continue using the app.

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What are HI and LO scan results?

HI and LO are symbols that indicate when scan results are beyond the reportable range. HI will be displayed when the result is above 27.8 mmol/L. LO will be displayed when the result is below 2.2 mmol/L. Follow the instructions in your User’s Manual if you see these symbols.

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How many readings are required to estimate A1c?

A minimum of 5 days of sensor data is required for an estimated A1c to be calculated.

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How can I share my glucose data with my healthcare professional?

FreeStyle LibreLink app will automatically sync your glucose data to LibreView, which is a secured cloud-based solution and your healthcare professional will be able to access from any compatible internet-connected device1. E-mail or text reports directly from the app by tapping the share icon that’s displayed at the bottom of each report available within the app. You can also show the reports on your phone to your doctor or nurse during your next appointment. Reports are also available when the reader is connected to a computer; you can send the pdf version of your reports to your healthcare professional via e-mail (with your healthcare professional's permission).

 

1. LibreView, a product of Newyu, is supported on Windows and Mac-operating computers. Minimum system requirements for operating systems are Windows 7 or higher on Windows computers and Mac OS X Yosemite (10.10) or higher on Mac computers. Minimum system requirements for browsers are IE10 or higher, Chrome 37 or higher, Firefox 32 or higher, and Safari 8 or higher. It is recommended to use the latest version of your browser. LibreView can be viewed on iOS 6 or higher mobile devices.

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Can I use the FreeStyle LibreLink app to scan someone else’s sensor?

The FreeStyle LibreLink app is intended to be used with only one sensor (and one person) at a time. Each app account is associated with one person. However, people who use the FreeStyle LibreLink app can connect with their caregivers if they are using a separate app called LibreLinkUp. LibreLinkUp allows caregivers to remotely monitor glucose readings performed by their loved ones.

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I have upgraded my phone to Android 10 and am having difficulties using the FreeStyle LibreLink app?

There is an update available for the FreeStyle LibreLink app (version 2.2.1). Users can visit Google Play to install the latest update of the app (version 2.2.2).

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DATA MANAGEMENT AND LIBREVIEW

What is LibreView and how does it work with the FreeStyle LibreLink app?

LibreView is a cloud-based diabetes management system provided by Abbott and Newyu, Inc. LibreView provides a secure repository for data from your FreeStyle LibreLink app, and allows you to easily share your glucose data with your healthcare professional or others, if you wish. Data is automatically8 uploaded to LibreView when your phone is connected to the Internet.

8The user must be connected to the internet in order for their glucose data to automatically upload to LibreView.

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LibreView is used to manage your account information and enables detailed reporting and data sharing. Once the app is installed and you accept the terms of use, you will need to create a LibreView account in order to start using the app. LibreView allows you to share your glucose data with your healthcare professional and other apps that connect with FreeStyle LibreLink app.

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What kind of information does the app collect and what happens with that information?

The app stores your account information, glucose data, notes, and sensor information within the app on your phone, so it is your responsibility to limit access to your phone to protect personal information. The app also automatically uploads this data in LibreView, a secure cloud-based data repository. Please read the Privacy Notice for more information.

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Is my data safe? What will Abbott do to protect patient data?

Abbott and its partners comply with all applicable data protection and privacy laws in users' jurisdictions. Please read the End User License Agreement and Terms of Use or the Privacy Notice within the app or at freestylelibre.com to ensure that you are comfortable with the data handling practices that govern the use of the app and LibreView; otherwise, you should not install the app.

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What happens if I lose or change my phone?

If you lose your phone, download the app again on a compatible phone and sign in with your account information. If you have an active sensor and need to reinstall the app, when you sign into your existing account, you can continue using your active sensor until the end of its useful life. You will not be able to view historical data in the new installation of the app, but this data will be available in LibreView.

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Does the FreeStyle LibreLink app work with FreeStyle Libre desktop software?

No, your glucose data from the FreeStyle LibreLink app will not be synced with FreeStyle Libre desktop software. The FreeStyle LibreLink app data is only stored by and visible through LibreView.

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What should I do if I have questions about the app or my data?

If you have any questions about the app or your data, including questions on how to close your LibreView account, please call us on 1800 801 478.

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LIBRELINKUP APP

What is LibreLinkUp?

LibreLinkUp1 is a free to download mobile app that allows parents and other caregivers to receive glucose readings from a loved one who uses the FreeStyle LibreLink app to scan their FreeStyle Libre sensor.

Once you have installed the LibreLinkUp app and accepted an invitation to connect from a FreeStyle LibreLink2-5 user, you will receive their glucose information on your smartphone each time they scan their FreeStyle Libre sensor.  

As long as you have opened and signed in to the LibreLinkUp app at least once, you will receive notifications even if you have closed out of the app. The LibreLinkUp app does not need to be open or running for you to receive notifications; the notifications can be sent to your phone’s lock screen.

The LibreLinkUp app allows caregivers to make connections with up to twenty (20) FreeStyle LibreLink users.  Likewise, FreeStyle LibreLink users can share glucose information with up to twenty (20) LibreLinkUp connections.

 

1 LibreLinkUp is a mobile application, developed and provided by Newyu . |2Use of FreeStyle LibreLink requires registration with LibreView, a service provided by Abbott and Newyu, Inc. FreeStyle Libre readers and sensors are provided by Abbott. |3 The FreeStyle LibreLink app is compatible with NFC-enabled smartphones running Android OS 5.0 or higher and with iPhone 7 and later running iOS 11 and later. | The FreeStyle LibreLink app and the FreeStyle Libre reader have similar but not identical features. A finger prick test using a blood glucose meter is required during times of rapidly changing glucose levels when interstitial fluid glucose levels may not accurately reflect blood glucose levels or if hypoglycaemia or impending hypoglycaemia is reported by the FreeStyle LibreLink app or when symptoms do not match the FreeStyle LibreLink app readings. | 5 The FreeStyle Libre sensor communicates with the FreeStyle Libre reader that started it or the FreeStyle LibreLink app that started it. A sensor started by the FreeStyle Libre reader will also communicate with the LibreLink app.

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Should I make medication or treatment decisions based on LibreLinkUp data?

LibreLinkUp is not intended to provide data for treatment decisions.

The LibreLinkUp app is a secondary viewer that enables the sharing of glucose data for information only and is not intended as a substitute for the primary meter or viewer or the advice of a healthcare professional. Individuals using LibreLinkUp to receive information about persons with diabetes should always confirm the data received with the individual sending the data and consult a healthcare professional if they have any queries or concerns about diabetes management.

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Can I send a LibreLinkUp invitation to my diabetes healthcare professional?

LibreLinkUp is intended for parents, loved ones and other caregivers not for healthcare professionals. If you want your diabetes healthcare professional to have access to your FreeStyle LibreLink scan results, you may connect via www.LibreView.com. Please ask your diabetes healthcare professional for their LibreView account ID and add it to your LibreView account, or ask them to send you an email invitation directly from LibreView to be able to share your reports with them.

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Is LibreLinkUp intended for clinical use or by clinicians?

LibreLinkUp is intended for use by “loved ones” as an information sharing service as described above. It is not intended to be used in a clinical setting by clinicians to monitor their patients.

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What’s the difference between FreeStyle LibreLink and LibreLinkUp?

FreeStyle LibreLink enables users to carry out routine glucose monitoring using a smartphone and a FreeStyle Libre sensor. It is designed to be used by people with diabetes who require insulin to manage their condition.

The LibreLinkUp app enables users to receive glucose readings on their smartphone whenever a loved one scans a FreeStyle Libre sensor using the FreeStyle LibreLink app.  It is designed primarily to be used by parents and other caregivers. The LibreLinkUp app cannot be used to scan FreeStyle Libre sensors.

Anyone can download the LibreLinkUp app, but you must be invited by a FreeStyle LibreLink user in order to start receiving their glucose information.

A FreeStyle LibreLink user does not need to have the LibreLinkUp app installed on their phone in order to share glucose data with LibreLinkUp users.

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How does LibreLinkUp work?

When someone scans their FreeStyle Libre sensor with their smartphone running FreeStyle LibreLink, their glucose data is sent to the cloud using either Wi-Fi or a cellular data plan.

In addition, their glucose information is visible in the LibreLinkUp apps of their connections.

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How do I start sharing my glucose from FreeStyle LibreLink?

Open the FreeStyle LibreLink app on your smartphone, then:

  1. Tap the Navigation Menu
  2. Select the Share/Connected Apps option
  3. Under Share, select the “LibreLinkUp” option.
  4. Tap “Create Connection” and enter the first name, last name and e-mail address of the person you want to share your glucose readings with.
  5. Press “Invite” to send the invitation.

When you send the invitation, the person with whom you want to connect will receive an email with instructions on how to download the LibreLinkUp app and sign up.

After the LibreLinkUp user logs in, they can accept your invitation to connect and begin receiving your glucose readings every time you scan your sensor using the FreeStyle LibreLink app.

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Can I tell if the person I invited to Connect ever downloaded the app and signed up?

Yes. Check the “Connection” screen in your FreeStyle LibreLink app to see your active connections. All active connections will be updated each time you scan your FreeStyle Libre sensor.

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I installed the LibreLinkUp app before receiving the email invite from my Connection. Can I still connect with the FreeStyle LibreLink user?

If you have the LibreLinkUp app on your smartphone, you will receive a notification after the FreeStyle LibreLink user invites you to Connect.  The next time the app is open you will see a window with information about your pending invitations.  Tap Next to confirm the connection.

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I deleted a Connection’s information; how can I add them back?

The FreeStyle LibreLink user will need to send a new invitation to reconnect.

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What smartphones are compatible with LibreLinkUp?

The LibreLinkUp is compatible with many popular Android smartphones and iPhone.  The smartphone must meet the following requirements:

  • Android OS 4.4 or higher
  • iPhone running iOS10 and later
  • Wi-Fi or a cellular data plan

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How do I get the LibreLinkUp app?

You can download the app from Google Play or the App Store.

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How long does it take between scanning a FreeStyle LibreLink sensor and receiving the glucose data on my smartphone?

The exact timing depends on several factors including internet connection and the wireless service provider’s data network speed. With a fast connection, the data can be received within seconds.

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Will I receive glucose data each time my connection scans their FreeStyle Libre sensor?

You will receive glucose information every time your connection scans a sensor successfully with their FreeStyle LibreLink mobile app. You do not need to have the LibreLinkUp app open or even running in the background in order to see glucose readings – notifications can be sent to your smartphone’s screen even when it is locked.

However, if your connection scans their sensor with a FreeStyle Libre reader you will not receive glucose data from that scan. Readers are not internet-enabled devices and cannot be used to share glucose information in this way.

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What information is visible on LibreLinkUp?

LibreLinkUp users can view scanned glucose readings and the trend arrows which shows the direction the glucose is heading.

LibreLinkUp users will not receive:

  • Information about unsuccessful scans or scan errors
  • 8-hour history or glucose graphs
  • Notes about insulin, food, etc.
  • In some instances, the trend arrow may not always appear with the reading.

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Do I need an internet connection for LibreLinkUp?

Yes. You need an internet connection to receive notifications from your FreeStyle LibreLink connections.

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Can I silence notifications from the LibreLinkUp app temporarily?

Yes. To turn off notifications:

  1. Go to the main screen of the LibreLinkUp app
  2. Press the bell icon
  3. Then press Turn Off Notifications” in the window. A line will appear through the bell icon.

To turn notifications back on, press the bell icon and follow the instructions on the screen.

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How many FreeStyle LibreLink users can I follow with the LibreLinkUp app?

You can follow up to 20 different FreeStyle LibreLink users with the LibreLinkUp app.

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Why am I not getting notifications from LibreLinkUp?

Look at the bell icon on the main screen of the app. If the bell icon has a line through it, then notifications for the app are turned off. To turn them on, tap on the bell icon and follow the instructions on the screen to turn notifications on.

Note:  If the bell icon has a line through it and when you select it you receive a message that notifications are turned off on your smartphone, go to the notifications settings on your smartphone’s operating system. After confirming that notifications are turned on in your smartphone’s operating system for the LibreLinkUp app, return to the home screen in the LibreLinkUp app and confirm that notifications are turned on by looking at the bell icon.

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My Connection accidentally deleted me, how can I re-establish the connection?

The FreeStyle LibreLink user needs to re-send a new invite from their FreeStyle LibreLink app to the Caregiver. 

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Will I receive sound notifications if my smartphone is set to “vibrate only” or “do not disturb”?

You will not receive sound notifications for the LibreLinkUp app if your smartphone is set on “vibrate only” or “do not disturb”. 

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What do “HIGH” and “LOW” mean?

“LOW” indicates a glucose reading lower than 2.2 mmol/L (40 mg/dL). 

“HIGH” indicates a glucose reading higher than 27.8 mmol/L (500 mg/dL).

If either of these readings are seen, the FreeStyle LibreLink user should check his/her blood glucose with a test strip. If they get a “LO” or “HI” result from a blood glucose meter, the FreeStyle LibreLink user should contact their healthcare professional immediately or follow their treatment plan as developed with their HCP.

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Can I use the same LibreView account for LibreView, FreeStyle LibreLink and LibreLinkUp?

Yes, a personal LibreView account (used for FreeStyle LibreLink and LibreView patients) can be used to sign into LibreLinkUp.

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Can I have both the FreeStyle LibreLink app and the LibreLinkUp app on the same phone?

Yes. However, it is not required to have the LibreLinkUp app on your phone to share data from FreeStyle LibreLink.  If you are using FreeStyle LibreLink to manage your own glucose and also want to view data from other people using FreeStyle LibreLink, you will need to install LibreLinkUp to see the glucose readings from your connections.

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Is LibreLinkUp region-based, meaning, can I share my data using the FreeStyle LibreLink-LibreView-LibreLinkUp ecosystem across regions?

Yes, the system is region-based.  Connections within the system can only be created with other users in your region.

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Upon receiving an invite via email from a FreeStyle LibreLink user, do I have the option to skip the sign-in process upon LibreLinkUp installation and do that later?

No, you must create an account or sign into an existing account, then accept the invitation from the Freestyle LibreLink user before you can view their glucose data.  The system has to recognize the connection, which is based on the email address of the person who was invited.

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Is there any age limit for LibreLinkUp?

Only user’s 18+ can create an account in LibreLinkUp.

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Upon creating a LibreView account via LibreLinkUp, will I be able to view my connections’ glucose data in LibreView as well?

No, the connection only applies to the FreeStyle LibreLink data shared via LibreLinkUp.

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Is there a sign out option in LibreLinkUp?

Yes, via the main menu in the LibreLinkUp app.

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Upon un-installation and re-installation of LibreLinkUp, will I still be able to view the glucose readings from my existing connections?

Yes, as long as you sign into the same account that your connections have shared with, the data from those connections (up to the last 100 scanned glucose readings) will still be available in your new installation of LibreLinkUp.

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When my phone (or the FreeStyle LibreLink user’s phone) is reconnected to the network after being in a disconnected state for a while (e.g. long plane flight or low connectivity area) what will the notifications look like?

The LibreLinkUp user should only see a notification for the latest glucose scan result.  The LibreLinkUp app, however, will be populated with all the scans that occurred while the phone was disconnected, just open the app to see the historical scan results (up to the last 100 scans).

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If I change my account email for FreeStyle LibreLink or LibreLinkUp (or LibreView) will my connections be maintained?

Yes, the system will recognize the account information change and maintain the connections even if the user’s email address is changed.

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Can I log into LibreLinkUp on multiple phones?

Yes, and assuming notifications are turned on, you will receive notifications on all phones you are logged into.

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As a parent/guardian who created an account for a child to use FreeStyle LibreLink (a “minor” account) – how can I connect with them using LibreLinkUp?

If you used your own email address to create an account for a minor on FreeStyle LibreLink, you can still connect with that user through LibreLinkUp. Go through the same steps in FreeStyle LibreLink to invite a connection. The email address you enter to invite the connection should be your email address (the same one that already is logged into the FreeStyle LibreLink app). You’ll get an email invitation, then follow the steps to install the LibreLinkUp app on the phone you’ll be using.  When you install the app, and log in with your existing account information, you’ll see a notification indicating that you have been invited to connect with the minor. Accept the invitation to complete the connection.

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COVID-19

Where can I find out more information about Coronavirus (COVID-19)?

The world is currently experiencing an unprecedented situation with the outbreak of the Coronavirus (COVID-19). While this impacts many people, we know that managing through this time may be particularly challenging for people living with diabetes.

For more information about Coronavirus (COVID-19), please visit the Diabetes Australia website or the Department of Health’s Coronavirus (COVID-19) Information Page.

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We are closely monitoring the Coronavirus (COVID-19) situation across our business operations and we are working with local teams and relevant authorities as the situation evolves. Currently there is no impact on availability of our diabetes care products in Australia.

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How can I connect with my healthcare professional remotely?

Our FreeStyle Libre digital ecosystem provides you with the FreeStyle LibreLink* app and LibreView, a secure cloud-based software with free access, that allows both you and your healthcare professional to connect remotely.  To download FreeStyle LibreLink, click here.  For more information on LibreView click here.

 

While LibreView is the best way to connect with your healthcare professional, you can also directly connect with them using the FreeStyle LibreLink app via text or e-mail.

 

In addition, remember that by using the LibreLinkUp app, you can invite your family/caregiver or anyone you like to also access your glucose data remotely, anytime. Visit https://www.freestylelibre.com.au/librelinkup to see how to do this.

 

* The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check our compatibility guide for more information about device compatibility before using the app.

The FreeStyle LibreLink app and the FreeStyle Libre reader have similar but not identical features. A finger prick test using a blood glucose meter is required during times of rapidly changing glucose levels when interstitial fluid glucose levels may not accurately reflect blood glucose levels or if hypoglycaemia or impending hypoglycaemia is reported by the FreeStyle LibreLink app or when symptoms do not match the FreeStyle LibreLink app readings. 

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