FreeStyle LibreLink app

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FreeStyle LibreLink app will automatically sync your glucose data to LibreView, which is a secured cloud-based solution and your healthcare professional will be able to access from any compatible internet-connected device1. Reports are also available when the reader is connected to a computer; you can send the pdf version of your reports to your healthcare professional via e-mail (with your healthcare professional's permission).

 

1LibreView, a product of Newyu, is supported on Windows and Mac-operating computers. Minimum system requirements for operating systems are Windows 7 or higher on Windows computers and Mac OS X Yosemite (10.10) or higher on Mac computers. Minimum system requirements for browsers are IE10 or higher, Chrome 37 or higher, Firefox 32 or higher, and Safari 8 or higher. It is recommended to use the latest version of your browser. LibreView can be viewed on iOS 6 or higher mobile devices.

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The app is designed to work with iPhones and Android phones that meet the following minimum requirements. You can also check the compatibility guide for additional information.

iOS:

  • iPhone models: iPhone 7 or higher
  • Operating system: iOS 11 or higher

Android:

  • Operating system: Android 5.0 (Lollipop) or higher
  • Near-Field Communication (NFC): Your phone must have NFC capabilities and NFC must be enabled
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The app only works with iPhone 7 or later, running iOS 11 or later because the Near-field Communication capability needed for the app to scan the FreeStyle Libre sensor is enabled only in iPhone 7 or later, running iOS 11.

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Yes, earlier versions of the iPhone would not be able to scan the sensor.

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No, the FreeStyle LibreLink app is the only app that has been tested by Abbott Diabetes Care to be compatible with FreeStyle Libre sensors. The FreeStyle LibreLink6 was developed to ensure compliance with local regulations, including safety and performance requirements in accordance with the intended use. Any product that is intended to be compatible with FreeStyle Libre sensors would also need to comply with these regulations as well.

 

6Use of the FreeStyle LibreLink app requires registration with LibreView, a service provided by Abbott and Newyu, Inc.

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NFC is the wireless communication technology that enables your FreeStyle Libre sensors to wirelessly transmit data to another device.

For Android users: Your Android phone must have NFC capabilities and NFC must be enabled. Many of the latest Android phones support NFC. Check your phone's manual or go to the phone’s Settings menu and look for settings related to ‘NFC’, ‘Connections’, ‘Sharing’, or ‘Wireless & Networks.’

For iPhone users: You must have an iPhone 7 or higher running iOS 11 or higher to utilize the NFC capability needed to scan the FreeStyle Libre sensor.

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Yes. People with diabetes can use FreeStyle Libre sensors with the app to better understand the impact of actions like eating, exercise, and taking insulin based on their glucose levels. They can also make day-to-day therapy decisions when using the app with a FreeStyle Libre sensor, including insulin dosing decisions, based on guidance from their healthcare professional.

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Wi-Fi or a mobile data connection are only required for initial app setup (downloading / installing the app, creating an account, or signing in) and sharing your glucose information with your care team or with other connected apps. The app does not require a Wi-Fi or a mobile data connection to scan your sensor or to record your current glucose readings. During periods when your phone is operating in a disconnected state, your data will only be uploaded to LibreView after a Wi-Fi or mobile data connection is restored.

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No, the FreeStyle LibreLink app is meant to be used as often as you like and should not have a noticeable effect on battery life beyond your normal usage patterns.

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If your phone battery dies, charge your phone to continue using the FreeStyle LibreLink app. Your data will not be lost if the phone battery dies and you can scan the sensor while the phone is being charged.

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After installing the FreeStyle LibreLink app, tap Sign In. Then, tap Forgot Password. Enter the e-mail address that was used to create the account and follow the on-screen instructions. You will receive an e-mail with a link to reset your password. Follow the link to create a new password, then sign into your account using your new password.

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Android users can download the FreeStyle LibreLink app from the Google Play Store. iPhone users can download the FreeStyle LibreLink app from the Apple App Store. Please note that the app may not be available for download if your phone is not compatible with the app.

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The app will display a clock icon on the glucose graph to indicate when there has been a time change. It is necessary to use the correct time for accurate reports. If your phone’s time is not set to update automatically, you will need to update your phone’s time settings in order to continue using the app.

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HI and LO are symbols that indicate when scan results are beyond the reportable range. HI will be displayed when the result is above 27.8 mmol/L. LO will be displayed when the result is below 2.2 mmol/L. Follow the instructions in your User’s Manual if you see these symbols.

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A minimum of 5 days of sensor data is required for an estimated A1c to be calculated.

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FreeStyle LibreLink app will automatically sync your glucose data to LibreView, which is a secured cloud-based solution and your healthcare professional will be able to access from any compatible internet-connected device1. E-mail or text reports directly from the app by tapping the share icon that’s displayed at the bottom of each report available within the app. You can also show the reports on your phone to your doctor or nurse during your next appointment. Reports are also available when the reader is connected to a computer; you can send the pdf version of your reports to your healthcare professional via e-mail (with your healthcare professional's permission).

 

1LibreView, a product of Newyu, is supported on Windows and Mac-operating computers. Minimum system requirements for operating systems are Windows 7 or higher on Windows computers and Mac OS X Yosemite (10.10) or higher on Mac computers. Minimum system requirements for browsers are IE10 or higher, Chrome 37 or higher, Firefox 32 or higher, and Safari 8 or higher. It is recommended to use the latest version of your browser. LibreView can be viewed on iOS 6 or higher mobile devices.

 

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The FreeStyle LibreLink app is intended to be used with only one sensor (and one person) at a time. Each app account is associated with one person. However, people who use the FreeStyle LibreLink app can connect with their caregivers if they are using a separate app called LibreLinkUp. LibreLinkUp allows caregivers to remotely monitor glucose readings performed by their loved ones.

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You may or may not have to remove your phone case – it depends on the material that the case is made from, how thick the case is, and how well your phone’s NFC antenna works. If your phone case is made from plastic or silicone or another non-conductive material, you will probably be able to scan the sensor without removing the case. If the case is aluminum, metal or anything else that has a conductive surface, you may need to remove the case before scanning your sensor. The thickness of the case can also make a difference. If your case is very thick, it could prevent the phone from scanning the sensor.

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You can choose to monitor your glucose levels with either the app, the reader, or both5. You can use the FreeStyle LibreLink app and the FreeStyle Libre reader with the same sensor, as long as you start the sensor with the reader first, and then scan the newly started sensor with your phone anytime after.

Remember that the FreeStyle LibreLink app and FreeStyle Libre readers do not share data with each other. For example, if you switch between your reader and the app, you may see gaps in your glucose data, which will affect the reports available through the reader, the FreeStyle LibreLink app, and LibreView. It is important to continue scanning your sensor with either the app or the reader at least once every eight hours so you and your healthcare professional can get a complete picture of your glucose trends and patterns.

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Yes. The app was developed using the same technology that is in the FreeStyle Libre reader for receiving and processing glucose data, so it can also be used for routine monitoring. The app can be used instead of or in combination with the FreeStyle Libre reader for routine monitoring. A finger prick test using a blood glucose meter is required during times of rapidly changing glucose levels when interstitial fluid glucose levels may not accurately reflect blood glucose levels, or if hypoglycemia or impending hypoglycemia is reported or the symptoms do not match the system readings.

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