Libre app FAQs
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Libre app Overview
What is the Libre app and how is it different from the FreeStyle LibreLink app?
The Libre app12 is our newest, all‑in‑one app that works with multiple sensors, including the FreeStyle Libre 2 Plus sensor and FreeStyle Libre 3 Plus sensor. The Libre app brings everything together into one simple experience. It’s also the app where all new features and updates will be added going forward, so you’ll always get the latest improvements.
Compared to the currently available FreeStyle LibreLink12 app, the Libre app includes these additional features:
•Enhanced, intuitive design
•Predictive low glucose alarm86
•Silent mode87, allowing alarms to be silenced for up to 9 hours
•Coming Soon - Libre Assist: an AI food coach that allows you to see the predicted and actual glucose impact of meals.89,90
Check your device compatibility on our website (www.freestylelibre.com.au/compatibility). If you do not have a compatible smartphone or actively scanning your NovoPen® 6 with the FreeStyle LibreLink app, the FreeStyle Libre 2 Plus sensor and FreeStyle LibreLink app remain available
Where can I download the Libre app?
You can download the Libre app12 from the Apple App Store or Google Play Store by searching for “Libre by Abbott.” Be sure to review the compatibility guide for the most up‑to‑date information on supported devices and operating systems needed to use the Libre app.
Check your device compatibility on our website (www.freestylelibre.com.au/compatibility).
I already have some Libre sensors on hand. Can I use these with the Libre app or do I need new or different sensors?
If you have existing FreeStyle Libre 2, FreeStyle Libre 2 Plus or FreeStyle Libre 3 Plus sensors on hand, these can be used with the Libre app.
Can I switch to the Libre app after starting a sensor with the reader or FreeStyle LibreLink app?
No. Before starting a sensor, you’ll need to choose whether you want to use the reader, FreeStyle LibreLink12, or the Libre app12 to view your glucose readings and receive alarms86. Once a sensor is started with the reader or the FreeStyle LibreLink app, it cannot be used with the Libre app.
Do I need to scan my sensor to activate it and to get glucose readings?
Sensors are still activated by scanning with the Libre app12. Once the 60‑minute warm‑up period is finished, the Libre app12 will then automatically provide real‑time glucose readings, no scanning required.
Does the Libre app support NovoPen® 6 or for automatic insulin dose data transfer?
NovoPen® 6 compatibility with the Libre app12 is not currently available. We are working to bring this capability to the Libre app and look forward to sharing more when it becomes available. In the meantime, to ensure continuity of care, we recommend that patients continue using the FreeStyle LibreLink app12 for this functionality with their compatible NovoPen® 6.
Sensors are still activated by scanning with the Libre app. Once the 60‑minute warm‑up period is finished, the Libre app12 will then automatically provide real‑time glucose readings, no scanning required.
What types of alarms are available with the Libre app?
The Libre app12 includes the following optional glucose alarms86: Predictive Low Glucose, Low Glucose, High Glucose. It also includes an optional Signal Loss alarm.
Can I still scan my FreeStyle Libre 2 Plus sensor with the Libre app to receive a glucose reading?
If desired, the FreeStyle Libre 2 Plus sensor can be scanned with the Libre app12 to receive a glucose reading.
Do I need to keep the Libre app running in the background and if so, will that drain my phone's battery?
The Libre app12 must remain running in the background. We have not seen a reduction in mobile phone battery life when using the Libre app.
Why do I need to keep the Libre app running in the background?
The Libre app12 must be kept running in the background to maintain its connection with your sensor.
What is the Bluetooth range between sensors and the Libre app?
·FreeStyle Libre 2 Plus sensors: 10 metres
·FreeStyle Libre 3 Plus sensors: 10 metres
Do I need to create an account to use the Libre app?
A LibreView24 account is required to use the Libre app12. If you are a new user, create an account by selecting “Create Account” in the Libre app.
If you already use the FreeStyle LibreLink app12, there is no need to create a new account. Sign into the Libre app with the same email address and password as FreeStyle LibreLink, and your glucose data will be automatically transferred to the Libre app.
Compatibility
Which sensors are compatible with the Libre app?
The Libre app12 is compatible with FreeStyle Libre 2 Plus and FreeStyle Libre 3 Plus sensors.
What are the minimum device and operating system requirements for the Libre app?
Please visit www.freestylelibre.com.au/compatibility for full details on compatible phones and operating systems.
How can I tell which sensor I have connected with the Libre app?
After you start a sensor with your Libre app12, the sensor name appears in the top‑left corner of the screen. You can also view details about your active sensor, including the sensor type and its end date/time, by navigating to Profile > Connected Devices > Sensor.
What should I do If I am running an operating system or using a phone that is not listed on the compatibility guide?
If you are using an operating system or phone that is not listed on the compatibility guide, it’s important to note that some functionality such as glucose alarms86 and data sharing2,3 may not work on phones that have not been evaluated or have been deemed incompatible.
We recommend disabling automatic operating system updates on your mobile device.
Please visitwww.freestylelibre.com.au/compatibility for full details on compatible phones and operating systems.
2.The Libre app is designed to facilitate data sharing between patients and their healthcare professionals and caregivers.
3.The user’s device must have internet connectivity for glucose data to automatically upload to LibreView and to transfer to connected LibreLinkUp app users.
When will the Libre app be compatible with new operating systems?
We are regularly evaluating and verifying compatibility with newer operating system versions with the Libre app12. When a new operating system has been released by Android or Apple, our teams work as quickly as possible to verify and confirm compatibility.
Once a new operating system version is verified to be compatible, it will be published on our compatibility guides. Please check the compatibility guide before installing a new operating system version on your smartphone.
Please visitwww.freestylelibre.com.au/compatibility for full details on compatible phones and operating systems.
I noticed that the compatibility guide does not include all the operating system minor releases provided by Apple and Android. Does this mean that the minor releases are not compatible with the Libre app?
Operating systems listed on the compatibility guide means that compatibility has been checked and confirmed for the Libre app12, running that operating system version. Operating system versions that fall within the ranges listed on the compatibility guide were minor releases by Apple or Android that were not specifically tested by Abbott.
We recommend using an operating system that has been checked and confirmed for compatibility as listed in the guides, before installing a new operating system version on your smartphone.
Please visit www.freestylelibre.com.au/compatibility for full details on compatible phones and operating systems.
Where can I find the Phone and OS Compatibility Guide in the app?
You can find the Phone and OS Compatibility Guide by tapping on Profile> Help> Phone and OS Compatibility.
How often is the compatibility list updated?
We regularly evaluate and verify compatibility with phones and new operating systems. When new devices or OS versions are released, our teams work as quickly as possible to test and confirm compatibility. For the most accurate and up-to-date information, please refer to www.freestylelibre.com.au/compatibility.
What determines whether a phone or OS is compatible?
Compatibility depends on multiple factors, including NFC performance, Bluetooth connectivity, app12 performance, and OS/hardware requirements.
What does the Phone and OS Compatibility checker do in the Libre app?
The Libre app12 includes a built-in compatibility checker that evaluates the user’s phone and operating system against an official compatibility list. Based on this check, the app displays a result indicating whether the device is compatible, not confirmed or not compatible with the Libre app.
What happens if I update my phone’s operating system? Will it remain compatible?
Compatibility support is regularly updated as we expand across devices and operating systems. Refer to the Compatibility Guide (www.freestylelibre.com.au/compatibility) for the latest list of confirmed phones and operating systems.
Can future OS updates affect compatibility?
Yes. New OS versions are evaluated and only confirmed after testing. We recommend disabling automatic OS updates on your phone.
What should I do if the app does not work as expected on a compatible device?
Please confirm your device meets the required specifications, such as NFC, Bluetooth, and OS version and aligns with the Compatibility Guide (www.freestylelibre.com.au/compatibility). Please reach out to our Customer Care team for additional support.
Are all versions of my phone model supported, or only specific ones?
Phones listed on the Compatibility Guide (www.freestylelibre.com.au/compatibility) are regularly tested to evaluate NFC scan performance, Bluetooth connectivity, and app12 compatibility with sensors.
What does “Not Confirmed” mean and what should users do?
“Not Confirmed” means that the device has not yet been tested or validated for compatibility. However, compatibility support is regularly updated. Users are encouraged to check the Compatibility Guide (www.freestylelibre.com.au/compatibility) for the latest list of tested and confirmed devices.
Can I still use the app if my phone is not confirmed/not tested?
You may be able to use it, but some features such as alarms86 and data sharing2 may not work properly. Please refer to the Compatibility Guide (www.freestylelibre.com.au/compatibility) for latest list of confirmed phones and operating systems.
2.The Libre app is designed to facilitate data sharing between patients and their healthcare professionals and caregivers.
Will glucose readings and alarms work reliably on an untested device?
If you are using an operating system or phone that is not listed on the Compatibility Guide (www.freestylelibre.com.au/compatibility), it’s important to note that some functionality such as alarms86 and data sharing2 may not work on phones that have not been evaluated or have been deemed incompatible.
We recommend disabling automatic operating system updates on your mobile device.
Please visit www.freestylelibre.com.au/compatibilityfor the latest list of tested and confirmed devices.
2.The Libre app is designed to facilitate data sharing between patients and their healthcare professionals and caregivers.
Are there any risks to using the Libre app on an untested phone?
Our compatibility guide lists mobile devices and Operating Systems (OS) which have been tested and are compatible with the Libre app. We recommend disabling automatic OS updates on your phone, and checking the compatibility guide before installing a new OS version on your phone or before using the app with a new phone. Use of an unsupported mobile device or OS version may affect App security and functionality. Use of the Libre app on an unsupported mobile device or OS version may not be without risks. When manufacturers discontinue support for older devices and operating systems, they are removed from our compatibility guide.
Please visit www.freestylelibre.com.au/compatibilityfor the latest list of tested and confirmed devices.
Please note: For Samsung devices, Android security patch levels prior to December 2025 have not been confirmed as compatible. You can verify your Android security patch level on the software information screen in your phone settings menu.
If my phone is not compatible, does this mean I cannot receive glucose readings at all if my phone is listed as “Not Compatible”?
If your phone is listed as “Not Compatible” and you see this message in the app12, it means sensor readings and alarms86 won’t be available. Please refer to the Compatibility Guide (www.freestylelibre.com.au/compatibility) for supported devices and operating systems.
What are my options if my device is not compatible with the Libre app?
Please refer to the Compatibility Guide (www.freestylelibre.com.au/compatibility)for supported devices and operating systems. If your device is not listed as being compatible with the Libre app, the FreeStyle Libre 2 Plus sensor remains available for use with the FreeStyle LibreLink app or FreeStyle Libre 2 reader.
Libre Watch app
What is the Libre watch app?
The Libre watch app88 is designed to bring glucose monitoring right to your wrist. It will allow users with an Apple Watch88 to view their glucose readings, trend graphs, and receive glucose alarm86 notifications—all from their watch.
What features does the Libre watch app include?
The Libre watch app88 is designed to mirror glucose readings, display trend arrow and historical data, and provide glucose alarm86 notifications—helping you stay informed and proactive about your glucose levels.
Will the Libre watch app work without a phone?
The Libre watch app88 is currently designed to work when paired with your smartphone. It is designed to mirror your glucose data and alarm86 notifications from the Libre app12 on your phone to your watch.
Is the Libre watch app available for both Apple and Android smartwatches?
The Libre watch app88 is available for Apple watches only.
How do I download the Libre Watch app?
The Libre watch app88can be downloaded by enabling automatic updates or by manually updating the app under the available app section of your iPhone’s Watch app. Below are the instructions for each option.
Automatically
Open Watch app on iPhone
Tap “General”
Confirm “Automatic App Install” enabled
Manually
Open Watch app on iPhone
Scroll down to “Available Apps”
Locate Libre app
Tap “Install” next to Libre app
Do I need to accept the treatment decision disclaimer before using the Libre watch app?
Yes. A user must tap “OK” to accept a one-time treatment decision disclaimer during the first use of the Libre watch app88.
The disclaimer is: "Don't use the watch app to make treatment decisions. Check the Libre app on your phone for the most up-to-date information."
Do I need to acknowledge the Bluetooth connectivity disclaimer before using the Libre watch app?
You must tap “OK” to acknowledge the Bluetooth connectivity disclaimer during the first use of the Libre watch app88.
The disclaimer is: “Keep your phone near your watch to get the most up-to-date info. Your watch doesn’t directly connect to your sensor. Your watch will show how recent your glucose reading is.”
Will the Libre Watch app display glucose data without internet connection?
Yes. The Libre Watch app88 works without internet connection if the user’s watch is within Bluetooth Low Energy (BLE) range of their iPhone.
Do I need to have the Libre app downloaded onto my mobile device to use the Libre Watch app?
Yes. The Libre app12must be installed on your iPhone. In addition, the Libre watch app88 is a tethered app that works when your Apple Watch is in range with your sensor and iPhone.
How do I mirror notifications on the Libre Watch app?
You can mirror notifications on the Libre watch app88 with the following:
1.Tap the Watch app on your iPhone
2.Tap Notifications
3.Scroll to “Mirror iPhone Alerts From”
4.Find Libre app12
5.Toggle ON
Are the alarms/app notifications for the Libre watch app delivered to both the mobile device and Apple watch?
Yes. Alarms86 and app notifications can be delivered to either the mobile device or Apple watch88, not both.
Notifications for the Libre watch app88 follow the Apple Watch’s functionality to mirror notifications from phone to watch.
Below are common examples of where the alarms86 / app notifications will display based on the following phone/watch app scenarios:
Scenario 1
Notifications appear on the iPhone when iPhone is unlocked, and Apple Watch is locked.
Scenario 2
Notifications appear on the iPhone when both iPhone and Watch are locked, or Apple Watch is locked.
Scenario 3
Notifications appear on the iPhone when iPhone is unlocked, and Apple Watch is unlocked.
Scenario 4
Notifications appear on Apple Watch when iPhone is locked, and Apple Watch is unlocked.
Scenario 5
Notifications appear on Apple Watch when iPhone is asleep, and Apple Watch is unlocked.
How are glucose alarms displayed on the Libre watch app?
There are 3 scenarios for displaying glucose alarms.86
Short look: Brief notification display that appears when you raise your wrist.
a.Displays on full Apple Watch face
b.Shows Critical Alert Icon
c.Shows Libre app logo
Long Look: Expanded notification view that appears if you keep your wrist raised after a “Short Look” notification.
a.Displays on full Apple Watch face
b.Shows Critical Alert Icon
c.Shows Butterfly Libre app logo
d.Shows glucose value
e.Shows Dismiss button
App Open:
a.Displays on notification title
b.Shows Butterfly Libre app logo
c.Shows glucose value
What is a complication?
A complication is a feature on the watch88 face that provides app information without opening an app and provides a shortcut to open the Libre watch app88 directly from the watch face.
Note:
•“Hi” and “LO” glucose results will display when the glucose result is out of range
•Complication refresh is determined by the watch OS to optimise battery consumption of the watch. (e.g. A user has an animated screen; complication may have refresh fewer times per day. If Apple Watch has low battery, the watch may not refresh the complication to preserve battery life.)
What is Data Age?
Data Age is the statement that appears whenever a glucose value is displayed on the complication or on the Libre Watch app1 to note the age of the glucose value.
How do I turn on automatic updates on my Apple Watch?
You can turn on automatic updates on your Apple Watch88 by enabling “Automatic App Install”. You can enable this feature by doing the following:
1.Tap Watch app on iPhone
2.Navigate to “Automatic App Install”
3.Toggle “Automatic App Install” ON
Note: When this is on and you have apps on your iPhone that also work with the Apple Watch, those apps will automatically install and appear on your home screen.
How do I manually update the Libre app version on my iPhone?
You can manually update the Libre app12 version on your iPhone by doing the following:
1.Tap App Store
2.Tap Profile
3.Tap Apps
4.If Libre app has an update the icon will display “Update”
5.Tap on “Update”
How do I find my Apple Watch’s operating system version?
You can find your Apple Watch’s operating system version via your iPhone or directly on your Apple Watch.
iPhone:
1.Tap Watch app icon
2.Tap General
3.Tap About
4.Locate watchOS Version
Apple Watch:
1.Tap Settings icon
2.Tap General
3.Tap About
4.Locate watchOS Version
Home Screen
Where can I find the navigation menu buttons in the Libre app?
The navigation menu buttons are located at the bottom of the Libre app12 screen and remain visible as you move throughout the app.
What are the available menu options in the Libre app?
The Libre app12 has four main menu options to select from:
• Home
• Insights
• Alarms
• Profile
What information can be found on the Home Screen?
The Home Screen contains the following information:
• Current glucose value & trend arrow
• Glucose graph showing historical glucose data. Tap the drop-down button to customise the timeframe (choose between 3, 6, 12 or 24 hours)
• The remaining days on the sensor
• Scan button
• Add Note button
How do I change the timeframe on the Home Screen graph?
To adjust the timeframe of the Home Screen graph, tap the dropdown menu located in the upper-right corner of the home screen graph. You can choose to view data from the past 3, 6, 12 or 24 hours.
I noticed that the Home Screen has a “Scan sensor” button. Is this only for use with a FreeStyle Libre 2 Plus sensor?
For FreeStyle Libre 2 Plus sensor users, the scan button allows you to start a new sensor or to scan your sensor for a glucose reading and to backfill up to 8 hours of data (in case of signal loss).
For FreeStyle Libre 3 Plus sensor users, the scan button is used to scan and start a new sensor. In the case of signal loss, the Libre 3 Plus sensor will automatically backfill the data gap upon reconnecting with the app.
Are the glucose graphs in the Libre app interactive?
Glucose graphs in the Libre app12 are interactive. You can press and slide your finger along the glucose trend line on both the Home Screen graph and the Daily Summary graph to view historical glucose data from a specific time.
Why doesn’t the glucose value shown on the interactive glucose graph match the glucose values in my Logbook for the same time?
Logbook entries use your current glucose values, which are captured every minute. The glucose graphs on the Home Screen and in the Daily Summary display historical glucose readings.
Historical glucose data are displayed at different intervals depending on the sensor you are using:
·FreeStyle Libre 2 Plus sensors: historical readings are shown in 15-minute increments.
·FreeStyle Libre 3 Plus sensors: historical readings are shown in 5-minute increments.
Because the Logbook and glucose graphs are based on data captured at different time intervals, the glucose values may not always match exactly.
Getting started with Libre app
How do I make sure I don't lose my data when I transition from the FreeStyle LibreLink app to the new Libre app?
Your FreeStyle LibreLink data will automatically transfer to the Libre app12 when you log into the Libre app using the same email address and password. The data that transfers includes glucose information that populates the following reports (found in the Insights tab in the Libre app): Time in Ranges, Average Glucose, Low Glucose Events, Daily Patterns and Glucose Management Indicator (GMI).
Will the Home Screen or Daily Summary graphs show my historical glucose data from the FreeStyle LibreLink app when I switch to the new Libre app?
The Home Screen and Daily Summary graphs will not display your historical glucose data from the FreeStyle LibreLink app12 after you transition to the new Libre app12. However, your historical glucose data will be used to populate your reports (Libre app Insights tab > Reports).
Is there a minimum age requirement to create an account on the Libre app?
Users of the Libre app12 need to be 18 or older. If the Libre app user is a minor2, their parent/legal guardian will be required to complete account registration.
2.The FreeStyle Libre 2 Plus System and the FreeStyle Libre 3 Plus System are indicated for measuring interstitial fluid glucose levels in people (aged 2+) with diabetes.
The user of the Libre app is my child who is under the age of 18. How can I create an account for them?
If the person who is wearing the sensor is a minor (under 18 years of age)1, a parent/legal guardian will need to create the account. During account setup, the Libre app12 will prompt the parent/legal guardian to enter their information (first/last name, email address) and a password to create the account.
1. The FreeStyle Libre 2 Plus System and the FreeStyle Libre 3 Plus System are indicated for measuring interstitial fluid glucose levels in people (aged 2+) with diabetes.I noticed there is a Healthcare Marketing Communications consent screen as part of the app onboarding flow. What is this used for and am I required to tap Accept or can I select Decline?
The Healthcare Marketing Communications consent screen asks if you would like to receive information from Abbott Diabetes Care about products or services that may be of interest to you. These communications include educational content and new product updates or launches (unsubscribe at any time).
Accepting or Declining will not impact your ability to use the Libre app12.
I noticed there is a Research Consent message as part of the onboarding flow. What is this and can I change my consent at any time?
Research consent allows you to decide if your LibreView24 de-identified data is shared for research purposes. It allows for greater transparency in how your data will be used and provides you with greater data privacy control. You may change your consent at any time from opt in to decline. To change your consent, simply visit www.libreview.com and login with your LibreView credentials. Click on the Settings Menu > Account Settings> Profile and click the “Change” button under “Research Consent” to update your consent.
What happens if I enter my password incorrectly when trying to log into the Libre app?
If your password is entered incorrectly 3 times, your account will be locked for 5 minutes before you can try again.
I forgot my password for my FreeStyle LibreLink app. Can I reset it using the Libre app or do I need to use the FreeStyle LibreLink app to reset my password?
You may reset your password on the login screen when you open the Libre app12.
Additionally, you can visit www.libreview.com to reset your password directly on the LibreView24 website. Please follow the instructions listed on the screen / the password reset email if doing so from www.libreview.com.
Will my existing FreeStyle LibreLink app credentials work with the new Libre app or do I need to create a new account?
If you have existing FreeStyle LibreLink app12 credentials, you can use those to sign into the Libre app12. You do not need to create a new account.
If you are already logged into the FreeStyle LibreLink app on the same device, the Libre app will ask you if you would like to log in using your existing FreeStyle LibreLink app credentials. Please note, you can only be logged into one app at a time. Logging into the Libre app will automatically log you out of the FreeStyle LibreLink app. If you are currently using an active sensor with the FreeStyle LibreLink app, we recommend waiting until that sensor session has ended before switching to the Libre app. You can then log in to the Libre app and start your next sensor.
Scanning and Backfill
What is Scan to Backfill and how does it work?
If you are using a FreeStyle Libre 2 Plus sensor and discover a gap in your glucose data on the Home Screen graph, you can scan your sensor with the Libre app12 to recover and fill in data from the last 8 hours.If I am using a FreeStyle Libre 2 Plus sensor, will the Libre app alert me when I have a data gap on the Home Screen graph?
If you are using a FreeStyle Libre 2 Plus sensor, the Libre app12 will prompt you once per sensor wear whenever a gap of more than 2 hours appears on your glucose graph. You can then scan your sensor to backfill up to 8 hours of glucose data.Can I scan to backfill data when using the FreeStyle Libre 3 sensor?
There is no need to scan to backfill data when using a FreeStyle Libre 3 Plus sensor. The Libre app12 will automatically backfill the data gap when the app and your sensor are back in Bluetooth range.
Notes
What types of Notes can be captured in the Libre app?
The following types of Notes can be captured in the Libre app:
·Carbs
·Exercise
·Note (free text)
·Rapid-Acting Insulin
·Long-Acting Insulin
How do I add a Note in the Libre app?
You can add a Note by following the steps below:
·Tap the Note button (+), located in the top-right corner of the Home Screen and Insights section
·Select desired Note type
·Enter Note details
·Tap Save
The Note will automatically include your glucose reading at the time the Add Note button was tapped.
The Note will then be added:
·As an icon at the bottom of the Home Screen graph
·As an icon at the bottom of the Daily Summary graph (in the Insights tab)
·To the Logbook, which is located below the Daily Summary graph (in the Insights tab). viewed in the Logbook, located directly below the Daily Summary graph under the Insights tab.
How are Notes shown on graphs when logged close to each other?
Notes that are logged in proximity will be grouped and represented with a number and displayed at the bottom of the Home Screen graph and the Daily Summary graph.
How do I edit a Note?
You can edit a Note by tapping on the Note entry in the Logbook (located in Insights tab > Daily Summary tab). You can also edit a Note by tapping the relevant Note icon at the bottom of the Home Screen graph or Daily Summary graph. After tapping the Note icon, the associated Logbook entry will open. Select the entry, update the Note details as needed, and then tap Save.
Insights
What information can be found under the Daily Summary tab?
The Daily Summary tab is where you can find the Daily Graph and Logbook.
You might see gaps in the graph during times when your smartphone and sensor have lost connection, and the app12 has gone into Signal Loss.
How do I change the dates on the Daily Summary view (in the Insights tab)?
In the Daily Summary section, there is a date banner (located above the glucose graph). You can tap the back or forward arrows to move to a different date. You can also tap the date displayed in the banner to open the date picker and select your desired date.
What information can be found in the Logbook?
The Logbook displays the following information:
•Glucose Values via scans
•Notes (Carbs, Rapid - Acting Insulin, Long - Acting Insulin, Exercise, and Comments)
•Glucose Alarm86 events (Low Glucose, High Glucose, Predictive Low Glucose)
•Time zone changes
What reports are available in the Libre app?
The Libre app12 includes the following reports:
•Time in Ranges
•Average Glucose
•Low Glucose Events
•Daily Patterns
•GMI (Glucose Management Indicator)
What is the Time in Ranges report?
Time in Ranges provides a graph showing the percentage of time your Sensor glucose readings were above, below, or within certain glucose ranges.
There are two graph views available, which can be accessed by tapping the “Standard” or “Custom” buttons located below the graph.
The Standard graph is based on a Standard Target Range of 3.9 – 10.0 mmol/L. The Custom graph is based on your selected Target Glucose Range*, which you can customise in the Profile tab > Health Details > Report Settings.
* Default range is 3.9-10.0mmol/L. Consult with a healthcare professional on individual target glucose range.
What is the difference between the Standard and Custom graph views for the Time in Ranges report?
The Standard graph is based on a Standard Target Range of 3.9 – 10.0 mmol/L. The Custom graph is based on your selected Target Glucose Range*, which you can customise in the Profile tab > Health Details > Report Settings.
* Default range is 3.9-10.0mmol/L. Consult with a healthcare professional on individual target glucose range.
How do I set up a custom Target Range to use on the reports in the Libre app?
Your target glucose range* will appear on various graphs throughout the app12. If you are unsure of your target range, please consult your healthcare professional.
To change your Target Glucose Range:
·Tap the Profile menu icon
·Tap Account Settings
·Tap Report Settings
·Select the desired Target Range and tap Save
Note: The Target Glucose Range settings will not impact glucose alarm settings.
* Default range is 3.9-10.0mmol/L. Consult with a healthcare professional on individual target glucose range.
How do I change the reporting period on the reports?
You can change the number of days displayed in your reports by tapping on the reporting period options (7, 14, 30, 90 days) located at the top of each of the reports.
What is the Average Glucose Report?
The Average Glucose report provides information about the average of your Sensor glucose readings. Your overall average glucose for the selected timeframe is displayed above the graph. The graph shows your average glucose for different times of day. Values above or below your Target Glucose Range* are colour-coded (yellow, orange, or red). Readings in range are green.
* Default range is 3.9-10.0mmol/L. Consult with a healthcare professional on individual target glucose range.
What is the Low Glucose Events report?
Low Glucose Events provides information about the number of low glucose events measured by your Sensor.
A low glucose event is recorded when your Sensor glucose reading is lower than 3.9 mmol/L for longer than 15 minutes. The total number of events is displayed below the graph. The bar graph displays the low glucose events in different periods of the day.
What is the Daily Patterns report?
Daily Patterns provides a graph showing the pattern and variability of your Sensor glucose over a typical day. The black line shows the median (midpoint) of your glucose readings. The lighter shading represents the 5th – 95th percentile range of your Sensor readings. The darker shading represents the 25th – 75th percentile range.
Note: The Daily Patterns report needs at least 5 days of glucose data.
What is the Glucose Management Indicator (GMI) Report?
The Glucose Management Indicator (GMI) report shows your average glucose data/estimated A1c, during your selected timeframe. Similar to HbA1c, it’s your average glucose over time.
Note: This report needs at least 5 days of glucose data.
Does the Libre app require a Wi-Fi or cellular connection to generate/display the reports? The Reports section of the Libre app requires an active Wi-Fi or cellular connection for the reports to display
The Reports section of the Libre app12 requires an active Wi-Fi or cellular connection for the reports to display.
Users who do not have an active internet connection will be presented with the following message:
Error Loading “Please check your internet connection and try again.”
Alarms
What alarms are available with the Libre app?
The Libre app12 has the following optional alarms86:
·Low Glucose
·Predictive Low Glucose
·High Glucose
·Signal Loss
What are the levels for a Low Glucose Alarm?
The default setting for the Low Glucose Alarm86 is set to 3.9 mmol/L but can be changed to a threshold between 3.3 mmol/L and 5.6 mmol/L in the Libre app12.
What are the levels for a High Glucose Alarm?
The default setting for the High Glucose Alarm86 is set to 13.9mmol/L but can be changed to a threshold between 6.7 mmol/L and 22.2 mmol/L on the Libre app12.
What would cause my smartphone to set off the Signal Loss Alarm?
A Signal Loss alarm86 notifies you when your sensor has not communicated with the Libre app12 for 20 minutes.
Signal loss could be caused by the sensor being too far away from your smartphone.
·For FreeStyle Libre 2 Plus Sensors: 10 metres
·For FreeStyle Libre 3 Plus Sensors: 10 metres
Additionally, the Signal Loss Alarm can occur if Bluetooth is turned off, or another issue such as an error or problem with your Sensor.
What happens if I don’t dismiss a glucose alarm notification?
If you do not dismiss a glucose alarm86 notification, you will receive it every 5 minutes while your glucose remains above or below your glucose alarm thresholds. Once you dismiss the alarm notification, the alarm will not be present again until your next high or low glucose episode.
How do I turn a glucose alarm ON or OFF?
You can turn ON/OFF the Low and High Glucose Alarms86 by following the steps below:
1.Open the Libre app12
2.Tap Alarms
3.Select the Low Glucose, High Glucose or Signal Loss Alarm
4.Move the Alarm toggle to the ON or OFF position
[iOS only]: If I use StandBy mode on my phone, do I need to do anything to make sure I still receive glucose alarms and notifications from the Libre app?
It’s important to configure your phone settings correctly to show notifications when using StandBy mode. Follow the steps below to ensure you continue to receive time-sensitive notifications.
StandBy mode:
1.Tap settings on your iPhone
2.Tap Standby
3.Turn ON Show Notifications
How far in advance can the Predictive Low Glucose Alarm alert me?
The Predictive Low Glucose Alarm1 is an optional feature in the Libre app12 that can alert users before their glucose is projected to fall below their chosen threshold, up to 30 minutes in advance. It uses the app’s real‑time, every‑minute readings to predict a projected low and alert early so users can act. To enable the Predictive Low Glucose Alarm, the Low Glucose Alarm must first be switched on
What information appears on the in-app message for the Predictive Low Glucose Alarm?
•Current glucose value
•Message Title (Predictive Low Glucose Alarm86)
•Alarm Message (e.g.: “Your glucose is projected to go below 3.9mmol/L within 20 mins.”)
•Projection Graph
•Dismiss button
When can the Predictive Low Glucose Alarm be enabled in the app?
The Predictive Low Glucose Alarm86 can only be enabled when the Low Glucose Alarm is also turned on.
What happens to the Predictive Low Glucose Alarm if I turn the Low Glucose Alarm off?
If the Predictive Low Glucose Alarm86 is ON and your turn the Low Glucose Alarm OFF, the Predictive Low Glucose alarm will automatically turn OFF. When you turn the Low Glucose Alarm back ON, the Predictive Low Glucose alarm automatically returns to its previous ON/OFF state.
Why am I unable to turn ON the Predictive Low Glucose Alarm?
If the Low Glucose Alarm86 is OFF, and you try to turn on the Predictive Low Glucose Alarm, you will see the following message: “The Predictive Low Glucose Alarm cannot be enabled without enabling the Low Glucose Alarm first.”
The Low Glucose Alarm must be turned ON before the Predictive Low Glucose Alarm can be enabled.
What are the default Settings for the Predictive Low Glucose Alarm?
By default:
·Predictive Low Glucose Alarm: OFF
·Override Do Not Disturb: OFF
The Predictive Low Glucose Alarm86 settings are available only when the Low Glucose Alarm is turned ON.
How do I turn ON the Predictive Low Glucose Alarm?
•First ensure that your Low Glucose Alarm is turned ON
•Tap Predictive Low Glucose Alarm86
•Move toggle from OFF to ON
How do I change the Predictive Low Glucose Alarm threshold?
The Predictive Low Glucose Alarm86 threshold is linked to the Low Glucose Alarm threshold. To change the threshold:
·Tap Low Glucose Alarm
·Tap When glucose goes below
·Choose a new alarm threshold and Save
Can I adjust how far in advance the Predictive Low Glucose Alarm alerts me?
Yes. Tap Alarms, tap Predictive Low Glucose Alarm86 and under timing, select “Alarm within” and choose 10, 20, or 30 minutes. The default is 20 minutes.
Can I choose a different sound for the Predictive Low Glucose Alarm?
Yes. Under the Predictive Low Glucose Alarm86, tap Alarm Tone, select your tone and tap Save.
·Custom: Libre app default escalating alarm tone
·Standard: Follows your phone’s push notification sound.
Alarms also follow your phone’s volume and vibration settings.
Will the Predictive Low Glucose Alarm work if my phone is on Do Not Disturb?
By default, Override Do Not Disturb is set to OFF. You can enable Override Do Not Disturb in the Predictive Low Glucose Alarm86 settings (when the Low Glucose Alarm is ON).
I turned the Low Glucose Alarm back ON, but the Predictive Low Glucose Alarm didn’t re-enable.
When the Low Glucose Alarm86 is turned back ON, the Predictive Low Glucose Alarm returns to its prior ON/OFF state. If it doesn’t appear active, tap Alarms and Predictive Low Glucose Alarm to confirm the alarm state and your timing/threshold settings.
I can’t change the Predictive Low Glucose Alarm threshold directly – what am I missing?
The Predictive Low Glucose Alarm86 is tied to the Low Glucose Alarm threshold. To adjust the threshold, tap the Low Glucose Alarm option adjust the threshold and tap Save.
What is Silent Mode?
The Libre app12 offers Silent Mode87, a setting available under the Alarms86 menu that delivers glucose and signal loss alarms without sound (and with vibration that follows the smartphone’s settings) for up to nine hours at a time.
Which alarms can be used with Silent Mode?
Silent Mode87 can be applied to the following alarms86:
•Low Glucose
•Predictive Low Glucose
•High Glucose
•Signal Loss
Predictive Low Glucose Alarm
What is the Predictive Low Glucose Alarm (PLGA)?
The Predictive Low Glucose Alarm86 is an optional feature in the Libre app12 that can alert users before their glucose is projected to fall below their chosen threshold, up to 30 minutes in advance. It uses the app’s real‑time, every‑minute readings to predict a projected low and alert early so users can act. To enable the Predictive Low Glucose Alarm, the Low Glucose Alarm must first be switched on.
How far in advance can the Predictive Low Glucose Alarm alert me?
You can choose to receive an alarm86 notification 10, 20, or 30 minutes before your glucose is projected to drop below the set low threshold.
What information appears on the in-app message for the Predictive Low Glucose Alarm?
•Current glucose value
•Message Title (Predictive Low Glucose Alarm86)
•Alarm Message (e.g.: “Your glucose is projected to go below 3.9mmol/L within 20 mins.”)
•Projection Graph
•Dismiss button
When can the Predictive Low Glucose Alarm be enabled in the app?
The Predictive Low Glucose Alarm86 can only be enabled when the Low Glucose Alarm is also turned on.
What happens to the Predictive Low Glucose Alarm if I turn the Low Glucose Alarm off?
If the Predictive Low Glucose Alarm86 is ON and your turn the Low Glucose Alarm OFF, the Predictive Low Glucose alarm will automatically turn OFF. When you turn the Low Glucose Alarm back ON, the Predictive Low Glucose alarm automatically returns to its previous ON/OFF state.
Why am I unable to turn ON the Predictive Low Glucose Alarm?
If the Low Glucose Alarm86 is OFF, and you try to turn on the Predictive Low Glucose Alarm, you will see the following message: “The Predictive Low Glucose Alarm cannot be enabled without enabling the Low Glucose Alarm first.”
The Low Glucose Alarm must be turned ON before the Predictive Low Glucose Alarm can be enabled.
What are the default Settings for the Predictive Low Glucose Alarm?
By default:
·Predictive Low Glucose Alarm: OFF
·Override Do Not Disturb: OFF
The Predictive Low Glucose Alarm86 settings are available only when the Low Glucose Alarm is turned ON.
How do I turn ON the Predictive Low Glucose Alarm?
•First ensure that your Low Glucose Alarm is turned ON
•Tap Predictive Low Glucose Alarm86
•Move toggle from OFF to ON
How do I change the Predictive Low Glucose Alarm threshold?
The Predictive Low Glucose Alarm86 threshold is linked to the Low Glucose Alarm threshold. To change the threshold:
·Tap Low Glucose Alarm
·Tap When glucose goes below
·Choose a new alarm threshold and Save
Can I adjust how far in advance the Predictive Low Glucose Alarm alerts me?
Yes. Tap Alarms, tap Predictive Low Glucose Alarm86 and under timing, select “Alarm within” and choose 10, 20, or 30 minutes. The default is 20 minutes.
Can I choose a different sound for the Predictive Low Glucose Alarm?
Yes. Under the Predictive Low Glucose Alarm86, tap Alarm Tone, select your tone and tap Save.
·Custom: Libre app default escalating alarm tone
·Standard: Follows your phone’s push notification sound.
Alarms also follow your phone’s volume and vibration settings.
Will the Predictive Low Glucose Alarm work if my phone is on Do Not Disturb?
By default, Override Do Not Disturb is set to OFF. You can enable Override Do Not Disturb in the Predictive Low Glucose Alarm86 settings (when the Low Glucose Alarm is ON).
I turned the Low Glucose Alarm back ON, but the Predictive Low Glucose Alarm didn’t re-enable.
When the Low Glucose Alarm86 is turned back ON, the Predictive Low Glucose Alarm returns to its prior ON/OFF state. If it doesn’t appear active, tap Alarms and Predictive Low Glucose Alarm to confirm the alarm state and your timing/threshold settings.
I can’t change the Predictive Low Glucose Alarm threshold directly – what am I missing?
The Predictive Low Glucose Alarm86 is tied to the Low Glucose Alarm threshold. To adjust the threshold, tap the Low Glucose Alarm option adjust the threshold and tap Save.
Silent Mode
What is Silent Mode?
The Libre app12 offers Silent Mode87, a setting available under the Alarms86 menu that delivers glucose and signal loss alarms without sound (and with vibration that follows the smartphone’s settings) for up to nine hours at a time.
Which alarms can be used with Silent Mode?
Silent Mode87 can be applied to the following alarms86:
·Low Glucose
·Predictive Low Glucose
·High Glucose
·Signal Loss
Does Silent Mode apply to reminders or system alarms in the Libre app?
No. Silent Mode87 does not apply to reminders or system alarms86 (e.g., Sensor Ended, Alarms Unavailable).
Is Silent Mode enabled ON or OFF by default in the Libre app?
Silent Mode87 is OFF by default. You will need to turn ON Silent Mode if you wish to use this feature.
How do I turn on Silent Mode in the Libre app?
You can turn on Silent Mode87 by following the steps below:
• Tap Alarms86 on Navigation bar
• Tap the Silent Mode toggle button
• Select desired duration and tap Save
• Tap Turn ON
Once Silent Mode has been turned on, a banner will appear at the top of the app screen showing the expiration time of Silent Mode (for example, “Alarms Silenced until 8:16 AM”). This banner will not appear if there are other higher priority conditions to be shown, such as Alarms Unavailable.
How do I turn OFF Silent Mode?
Option 1: Home Screen
• Tap the Alarms86 Silenced banner at the top of the app12 screen
• Tap TURN OFF
Option 2: Alarms Settings
• Tap Alarms86 on Navigation bar
• Tap on any Alarm from the Alarms menu
• Tap TURN OFF
Option 3: Silent Mode Toggle
• Tap Alarms86 on Navigation bar
• Turn the Silent Mode87 toggle from the ON position to OFF
Can alarms be customised when Silent Mode is turned ON?
No. You cannot customise alarms86 when Silent Mode87 is turned ON.
How long can Silent Mode be turned on for?
Silent Mode87 can be turned on from 5 minutes up to nine hours, and the time can be adjusted in 5-minute increments.
Does the Libre app indicate when Silent Mode is turned ON?
Yes. The Libre app12 will display an “Alarms86 Silenced” banner at the top of the app Home Screen and Alarms screen that includes the expiration time for Silent Mode87.
Does the Libre app notify users when Silent Mode is turned ON?
Yes. You will receive a push notification reminding you that Silent Mode87 is still turned on once half of your selected Silent Mode duration has passed.
This notification will be delivered silently, regardless of smartphone settings. The only exception is if used in conjunction with Apple Watch; this notification will be delivered according to the watch settings.
What does a silent alarm mean in the Libre app?
It means you will receive alarm86 notifications silently, with vibrations based on your smartphone’s settings
LibreView
Does the Libre app work with LibreView?
Yes, Libre app12 works with LibreView24. Healthcare professionals using LibreView get a complete set of standardised glucose reports including Ambulatory Glucose Profile (AGP) with Time in Range when their patient connects to share3,4 their glucose information with the healthcare professional’s LibreView practice.
3.The Libre app is designed to facilitate data sharing between patients and their healthcare professionals and caregivers.
4.The user’s device must have internet connectivity for glucose data to automatically upload to LibreView and to transfer to connected LibreLinkUp app users.
How do I share my glucose information from the Libre app with my healthcare professional?
Libre app12 users can connect to their healthcare professional to share2,3 their glucose information by following the steps below:
In the Libre App
•Tap Profile
•Tap Connected Apps
•Tap Add Practice
•Enter your healthcare professional’s LibreView24 Practice ID and tap Next (ask your healthcare professional for this practice ID)
•Verify Practice information shown on the screen and tap Connect
•Tap back arrow to return to the Connected Apps screen
2.The Libre app is designed to facilitate data sharing between patients and their healthcare professionals and caregivers.
3.The user’s device must have internet connectivity for glucose data to automatically upload to LibreView and to transfer to connected LibreLinkUp app users.
Will my existing LibreView connections transfer from the FreeStyle LibreLink app to the new Libre app?
Yes. Your existing LibreView1 connections will transfer from the FreeStyle LibreLink app to the Libre app12 when you log into the Libre app using the same email address and password.
Will real-time Libre app glucose readings be shared with a patient's connected healthcare professional?
Yes. If a patient is connected to their healthcare professional’s LibreView24 practice under the Connected Apps menu, their glucose readings will be shared with the provider’s LibreView practice and will appear in the LibreView reports.
LIbreLinkUp
What alarms are available in the LibreLinkUp app?
The LibreLinkUp app21 includes the High Glucose Alarm86, Low Glucose Alarm, and Signal Loss Alarm.
Additionally, a “No Recent Data” notification is available, alerting LibreLinkUp app users when a connection using the Libre app is not properly sharing glucose data to the LibreLinkUp app.
The Predictive Low Glucose Alarm is only available in the Libre app12 and is not available in the LibreLinkUp app.
Can LibreLinkUp app users customise their own glucose alarm settings when connected to Libre app users?
LibreLinkUp app21 users who are connected to a Libre app12 user can customise their own high and low glucose alarm86 settings in the LibreLinkUp app. LibreLinkUp alarms settings are not tied to Libre app users’ settings.
Additionally, a “No Recent Data” notification is available, alerting LibreLinkUp app users when a connection using the Libre app is not properly sharing glucose data to the LibreLinkUp app.
How do I share my glucose information from the Libre app with my caregiver?
Libre app12 users can invite a caregiver to receive their glucose information in the LibreLinkUp app21 by following the steps below:
In the Libre app:
•Tap Profile
•Tap Connected Apps
•Tap Add Connection under LibreLinkUp
•Enter the Connection’s Information. Be sure to enter the email address linked to the Connection’s LibreLinkUp account.
•Tap Invite Connection
After you send the invitation, the screen will show a “Connection Pending” message. Once your caregiver accepts the invite, the screen will update to “Connected.” Your glucose readings will then be visible to your caregiver.
Will my existing LibreLinkUp connections transfer from the FreeStyle LibreLink app to the new Libre app?
Yes. Your existing LibreLinkUp21 connections will transfer from the FreeStyle LibreLink app to the Libre app when you sign in to the Libre app12 with the same email address and password.
Can my caregiver receive glucose alarms in the LibreLinkUp app?
Yes. Caregivers using the LibreLinkUp app12 can enable glucose alarms86,3,6 to be alerted when a connected Libre app86,4,5 user’s glucose goes below or above the level they have set. Glucose alarms must be enabled in the LibreLinkUp app’s notification settings to receive glucose alarms. LibreLinkUp alarm thresholds are customisable and not tied to the Libre app user’s alarm thresholds.
3. Notifications will only be received when alarms settings are enabled and turned on and sensor is within range (6 metres for Libre 2 sensors; 10 metres for Libre 2 Plus and Libre 3 Plus sensors) of the reading device, unobstructed.
4.The Libre app is designed to facilitate data sharing between patients and their healthcare professionals and caregivers.
5.The user’s device must have internet connectivity for glucose data to automatically upload to LibreView and to transfer to connected LibreLinkUp app users.
6.Glucose alarms will transfer to the LibreLinkUp app users when users are connected and alarms are enabled on the FreeStyle Libre systems apps.
Do LibreLinkUp app users need to wait for a scan from a connected Libre app user to receive glucose data and alarm notifications?
No. The LibreLinkUp app21 automatically updates glucose information every minute when their Connection is using an active sensor with the Libre app12. It notifies them the minute their Connection’s glucose crosses the alarm86,3,4 threshold set.
3. Notifications will only be received when alarms settings are enabled and turned on and sensor is within range (6 metres for Libre 2 sensors; 10 metres for Libre 2 Plus and Libre 3 Plus sensors) of the reading device, unobstructed.
4.Glucose alarms will transfer to the LibreLinkUp app users when users are connected, and alarms are enabled on the Libre app.
How do I stop sharing my glucose information with a LibreLinkUp user?
If you would like to discontinue sharing your glucose information with a LibreLinkUp21 connection, please follow the steps below in your Libre app12:
•Tap Profile
•Tap Connected Apps
•Tap LibreLinkUp
•Tap the Connection’s name listed on the screen
•Tap Stop Sharing
Once you’ve stopped sharing your glucose information, your connection will be notified that they are no longer connected to you and all previously shared glucose information in their LibreLinkUp app will be removed.
App Notifications - iOS Only
Are there any actions I need to take if I use a Focus Mode on my iPhone?
If you use the Focus Mode feature with your iPhone, it’s important to allow Time Sensitive Notifications from the Libre app12 by turning the toggle to the ON position for each Focus Mode
You should also ensure Time Sensitive Notifications are enabled for the Libre app under your phone Settings.
How can I enable Time Sensitive Notifications on my iPhone if I use a Focus Mode?
You can enable Time Sensitive Notifications by following the steps below:
·Go to Settings > Focus
·Select the Focus mode
·Tap Apps under Allowed Notifications
·Tap Add Apps >select Libre and tap Done
·Turn on Time Sensitive Notifications
These steps should be repeated for each Focus Mode you are using.
I was presented with a “Notifications” message during the onboarding tutorial to “Allow” or “Don’t Allow” Notifications. What should I do? (iOS only)
The Notifications permission during the Libre app onboarding tutorial must be set to Allow. Otherwise, you will not receive alarms86 and other notifications on your iPhone.
I accidentally tapped the “Don’t Allow” option when presented with the Notifications permission. How do I change the permission to “Allow”? (iOS Only)
To change your Notifications permission from “Don’t Allow” to “Allow”, follow the steps listed below on your smartphone:
• Open the app
• Tap the Alarms86 Unavailable banner
• Tap Settings
• Move the Allow Notifications toggle from OFF to ON
I accidentally tapped the “Don’t Allow” option when presented with the Bluetooth permission. How do I change the permission to “Allow”? (iOS only)
To change your Notifications permission from “Don’t Allow” to “Allow”, follow the steps listed below on your iPhone:
• Open the app
• Tap Enable Bluetooth
• Tap Settings
• Move the Bluetooth toggle from OFF to ON
I was presented with a “Critical Alerts” permission during the onboarding tutorial to select “Allow” or “Don’t Allow”. What should I do? (iOS only)
You must tap “Allow” when prompted for Critical Alerts permissions. This enables the app to use Critical Alerts, which are required to use the Libre app12.
I accidentally tapped the 'Don’t Allow' button when presented with the Allow Notifications permission. How can I change my permission from “Don’t Allow” to “Allow”? (Android only)
To change your Critical Alerts permission from “Don’t Allow” to “Allow”, follow the steps listed below on your iPhone:
• Open the app
• Tap Open Settings
• Tap Notifications
• Move the Critical Alerts toggle from OFF to ON
App Notifications - Android Only
What is the Nearby Devices Permission? (Android only)
The Nearby Device permission allows an app to find, connect to and determine the relative position of nearby devices by using Bluetooth. It is important for this permission to always be turned ON for the Libre app12 to ensure it maintains connection to the sensor and does not go into Signal Loss.
Why are the Allow Notifications and Allow Nearby Devices required to use the Libre app? (Android only)
Allow Nearby Devices:
The Nearby Device permission allows an app to find, connect to and determine the relative position of nearby devices using Bluetooth. It is important for this permission to always be turned ON for the Libre app12 to ensure it maintains connection to the sensor and does not go into Signal Loss.
Allow Notifications:
If you wish to receive alarms86 on your Android device, the Notifications permission must be set to Allow.
I accidentally tapped the “Don’t Allow” option when presented with the Nearby Devices permission. How do I change the permission to “Allow”? (Android only)
To change your Nearby Devices permission from “Don’t Allow” to “Allow”, follow the steps listed below on your Android mobile device:
• Open the app
• Tap Menu
• Tap Alarms86
• If the app prompts you to accept the Nearby Device permission, tap Accept.
• If the app prompt takes you to your phone settings, then:
·Tap Permissions
·Tap Nearby Devices
·Press Allow
·Return to the app to make sure your app is running.
Does the Libre app use Nearby Devices permission to determine my location? (Android only)
The Libre app12 does not use Nearby Devices permission to determine or track your location. It is only used to maintain a Bluetooth connection to your sensor.
I was presented with an “Allow Notifications” message during the Alarms tutorial asking me to select Allow or Don’t Allow for this permission. What should I do?(Android only)
If you wish to receive alarms86 and other app notifications on your Android device, the Notifications permission must be set to Allow.
I accidentally tapped the 'Don’t Allow' button when presented with the Allow Notifications permission. How can I change my permission from “Don’t Allow” to “Allow”? (Android only)
To change your Notifications permission from “Don’t Allow” to “Allow”, follow the steps listed below on your mobile device:
Libre app:
·Open the app
·Tap the Alarms86 menu or the Alarms Unavailable banner
·Tap Settings on the Enable Notifications prompt
·Tap Notifications in App info screen
·Toggle Allow Notifications to ON
Accessibility
What accessibility features does the Libre app offer for individuals with visual impairments?
The Libre app12 has built-in support for Apple VoiceOver and Android TalkBack. When these features are enabled within the phone’s operating system, the Libre app reads aloud the content of the screen, including text, buttons, and other interactive elements.
What information is read aloud when tapping on the glucose value?
By tapping on the glucose value, the Libre app12 will read aloud the glucose value and a trend direction message. Example: “6.1mmol per deciliter, changing slowly, glucose in range”.
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