{ en_nz.root.errors.error-sensor-error.free-style-libre-link-app.free-style-libre-2-sensor }
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What it may mean

The Sensor is unable to provide a glucose reading.

What you can do

Scan again after the duration specified in the message.

Note: If you are using FreeStyle Libre 2, or FreeStyle Libre 2 Plus sensor, and you receive this error during your first 12 hours of wearing a sensor, it may mean that your body is still adjusting to the sensor. Use a blood glucose meter to check your glucose while you wait. You do not need to remove your sensor.

Are you able to successfully scan your sensor and get a reading?

We are here to help. We are available:

7 days a week 9am to 7pm (Closed on public holidays)

Call us at 0800-106-100 (option 2)