Is shipping included in the cost of the $15 trial sensor.
Shipping is included in the cost of the $15 trial sensor, and
applies to any location in Australia.
What is the difference between the FreeStyle Libre 2 Plus type 1 experience
pack and the FreeStyle Libre 2 Plus type 2 experience pack?
The FreeStyle Libre 2 Plus sensors you receive with both the FreeStyle
Libre 2 Plus type 1 experience pack and the FreeStyle Libre 2 type 2 Plus
experience pack are exactly the same. The difference between the
type 1 pack and the type 2 pack are the materials and information we
provide with your order to ensure you have the best experience with
FreeStyle Libre 2 Plus as possible.
Who is eligible for this offer
This offer is open to new users who are indicated for FreeStyle
Libre 2 Plus, and who have not purchased FreeStyle Libre 2 or FreeStyle Libre 2 Plus sensors from
FreeStyleLibre.com.au previously. The FreeStyle Libre 2 Plus Flash Glucose Monitoring System Sensor (‘Sensor’), when used with a compatible device, is indicated for measuring interstitial fluid glucose levels in people (age 2 and older) with diabetes mellitus, including pregnant women.
I need assistance using FreeStyle Libre 2 Plus, what resources are available
for me?
The FreeStyle Libre 2 Plus system is designed to be as easy as possible
to apply and use. When you receive your FreeStyle Libre 2 Plus sensor, you
will also receive training materials including The Complete Guide
to FreeStyle Libre 2 Plus and the Sensor Adhesion Guide. Further support is available on
FreeStyleLibre.com.au, including helpful articles, videos and
FAQ’s. If you need to talk to someone, our Customer Care team is
available for you on 1800 801 478 from 8am to 7pm AEDT, Monday to
Friday, excluding public holidays.
Can I get a FreeStyle Libre 2 reader with the offer?
I have a subscription that I purchased prior to the introduction of this
offer. Does my subscription automatically update to this subscription
offer?
If you have a subscription that commenced prior to the Subscribe and Save subscription
offer, it will not automatically update to this offer. In order to
receive the benefits of this offer you must purchase a new
subscription. You may cancel your previous subscription at any time.
I have an existing subscription. Do my previous orders count towards
receiving every 6th order free?
Subscription orders received through previously existing
subscription offers, such as the Subscription Introduction Offer, do
not count towards receiving every 6th order free.
Can I access NDSS subsidised pricing through this subscription?
You cannot access subsidised pricing through this subscription. The
subsidised access to FreeStyle Libre 2 and FreeStyle Libre 2 Plus sensors is administered by
the NDSS. To check eligibility and information on how to access the
NDSS subsidy, visit
www.SubsidyChecker.com.au
.
If I cancel my subscription but then start a new one, will my previous
orders count towards my sixth order being free?
Unfortunately the orders you have made in a previous, cancelled
subscription will not count towards the order count of a new
subscription. You can pause your subscription and resume it at any time without losing your progress to your free order.
If I pause my subscription, once I've resumed it, will my previous
orders count towards my sixth order being free?
Yes, if you resume a paused subscription that was started as part
of this subscription offer, all previous orders count towards your
sixth order being free. If you resume a paused subscription that
was commenced under a previous subscription offer the previous
orders won't count towards your sixth order being free.
Can I have multiple subscriptions running at the same time?
You may have multiple subscription running at the same time. This
may suit you if you have multiple people in the same household who
use FreeStyle Libre 2 Plus.
System Overview
Does the FreeStyle Libre 2 or FreeStyle Libe 2 Plus need to be calibrated?
No, the FreeStyle Libre 2 sensor is calibrated during the
manufacturing process so you don't have to. The sensor is activated
by scanning and then, after a 1 hour warm up period, it starts to
record glucose readings.
Is interstitial fluid a suitable replacement for blood glucose testing?
Interstitial fluid-based glucose readings are a reliable indicator
of blood glucose levels.
The average lag time of interstitial fluid (sensor) readings compared to blood glucose readings is approximately 2.1 minutes in children and 2.4 minutes in adults
5
How is Continuous Glucose Monitoring different to Blood Glucose
Monitoring (BGM)?
Blood Glucose Monitoring provides users with a point-in-time glucose
reading. The FreeStyle Libre 2 system not only provides a point-in-time glucose
reading, but also provides the user with a complete picture of
glucose variation over the last 8 hours and a trend arrow.
Can the FreeStyle Libre 2 Plus be used by children?
The FreeStyle Libre 2 Plus Flash Glucose Monitoring System Sensor (‘Sensor’), when used with a compatible device, is indicated for measuring interstitial fluid glucose levels in people (age 2 and older) with diabetes mellitus, including pregnant women. The Sensor and compatible device are designed to replace blood glucose testing in the self-management of diabetes, including dosing of insulin.
of age.
The indication for children (age 2 - 12) is limited to those who are supervised by a caregiver who is at least 18 years of age. The caregiver is responsible for managing or assisting the child to manage the Sensor and compatible device and also for interpreting or assisting the child to interpret Sensor glucose readings.
How should the FreeStyle Libre 2 system be stored?
Both the reader and the sensor should be stored between 4°C and 25°C
in a cool dry place away from direct sunlight.
The FreeStyle LibreLink
12
app enables you to receive automatic glucose readings, every
single minute, straight to your smartphone, without the need to
scan.55
With the app you can:
View your current glucose reading, a trend arrow, which
indicates how your glucose is changing, and the last 8-hours of
glucose history
See glucose reports, including your Ambulatory Glucose Profile,
which reveal trends and patterns
Add notes to track your food, insulin use, exercise, and other
events
Connect to healthcare professionals and caregivers
with LibreView
24
and LibreLinkUp
21
Set optional alarms to alert you to high or low-glucose events
Important:
You must have a compatible iPhone or Android phone to install and
use the app (
See Compatibility Guide
).
Do I still scan my sensor with my smartphone?
As of the FreeStyle LibreLink
12
2.10 update, you no longer need to scan your sensor to receive
glucose readings. You do need to scan to start a new sensor, enter a
glucose reading into your logbook, or backfill up to 8 hours' worth
of data if your sensor has been disconnected from your phone.
How do I scan my FreeStyle Libre 2 or FreeStyle Libre 2 Plus sensor with my phone?
Android:
After you've applied a FreeStyle Libre 2 or 2 plus sensor to the back of
your upper arm, open the app and
hold the back of your Android phone near (exact distance will
vary by phone) the sensor to scan it
. The size and location of the NFC antenna in Android phones
varies by make and model, so you may have to move the phone around
to find the best position for scanning the FreeStyle Libre 2 or 2 plus
sensor.
Once you have found the optimal scan position, wait for the app to
produce two distinct tones or vibrations before you move the phone
away from the FreeStyle Libre 2 or 2 Plus sensor. The first tone indicates
the phone's NFC has recognized the sensor. The second tone
indicates the scan is complete.
iPhone:
After you've applied a FreeStyle Libre 2 or 2 Plus ensor to the back of
your upper arm, open the app and tap one of the scan buttons
within the app to put the iPhone in a scan ready state. There are
two types of scan buttons – a blue button on the Home screen and a
gray scan icon in the top right corner of most screens. Hold the
top edge of your iPhone near the sensor and do not move your
iPhone until you hear a tone and/or feel a vibration, which
indicates the scan is complete.
Can the app replace my FreeStyle Libre 2 reader?
Yes. The app was developed using the same technology that is in the
FreeStyle Libre 2 reader for receiving and processing glucose data,
so it can also be used for routine monitoring. A finger prick test
using a blood glucose meter is required if your symptoms do not
match the system readings.
Can I use my FreeStyle Libre 2 reader and FreeStyle LibreLink12 app with
the same sensor?
Yes, it is possible to use both your FreeStyle Libre 2 reader and
the FreeStyle LibreLink
12
app with your FreeStyle Libre 2 or FreeStyle Libre 2 Plus sensor. If using both devices with
the Sensor, the FreeStyle Libre 2 or FreeStyle Libre 2 Plus sensor will not stream real-time
glucose readings to the app. You will need to scan your sensor with
the reader or FreeStyle LibreLink
12
app to receive a glucose reading.
Do I have to remove the case on my phone to scan the sensor?
You may or may not have to remove your phone case – it depends on
the material that the case is made from, how thick the case is, and
how well your phone's NFC antenna works. If your phone case is made
from plastic or silicone or another non-conductive material, you
will probably be able to scan the sensor without removing the case.
If the case is aluminum, metal or anything else that has a
conductive surface, you may need to remove the case before scanning
your sensor. The thickness of the case can also make a difference.
If your case is very thick, it could prevent the phone from scanning
the sensor.
Can my healthcare professional access my reports remotely e.g. over the
internet or cloud?
The FreeStyle LibreLink
12
app will automatically sync your glucose data to LibreView
24
, which is a secured cloud-based solution and your healthcare
professional will be able to access from any compatible
internet-connected device. Reports are also available when the
reader is connected to a computer; you can send the pdf version of
your reports to your healthcare professional via e-mail (with your
healthcare professional's permission).
Which devices work with the FreeStyle LibreLink12 app?
The app is designed to work with iPhones and Android phones that
meet the following minimum requirements. You can also check the
compatibility guide
for additional information.
iOS:
iPhone models: iPhone 8 or higher
Operating system: iOS 15.5 or higher
Android:
Operating system: Android 8 or higher
Near-Field Communication (NFC): Your phone must have NFC
capabilities and NFC must be enabled
Are there other apps available that are approved for use with FreeStyle
Libre 2 or FreeStyle Libre 2 Plus sensors?
No, the FreeStyle LibreLink
12
app is the only app that has been tested by Abbott Diabetes Care to
be compatible with FreeStyle Libre 2 or FreeStyle Libre 2 Plus sensors. The FreeStyle
LibreLink
12
was developed to ensure compliance with local regulations, including
safety and performance requirements in accordance with the intended
use. Any product that is intended to be compatible with FreeStyle
Libre 2 or FreeStyle Libre 2 Plus sensors would also need to comply with these regulations as
well.
What is near-field communication (NFC) and how do I know if my phone has
it?
NFC is the wireless communication technology that enables your
FreeStyle Libre 2 and 2 Plus sensors to wirelessly transmit data to another
device.
For Android users:
Your Android phone must have NFC capabilities and NFC must be
enabled. Many of the latest Android phones support NFC. Check your
phone's manual or go to the phone's Settings menu and look for
settings related to ‘NFC', ‘Connections', ‘Sharing', or ‘Wireless
& Networks.'
For iPhone users:
You must have an iPhone 8 or higher running iOS 15.5 or higher to
utilize the NFC capability needed to scan the FreeStyle Libre 2
sensor.
Can the FreeStyle LibreLink12 app be used to make treatment decisions?
Yes. People with diabetes can use FreeStyle Libre 2 or FreeStyle Libre 2 Plus sensors with the
app to better understand the impact of actions like food, exercise,
and insulin based on their glucose levels. They can also make
day-to-day therapy decisions when using the app with a FreeStyle
Libre 2 or 2 Plus sensor, including insulin dosing decisions, based on
guidance from their healthcare professional.
What changed in FreeStyle LibreLink12
with version 2.10 of the app?
Version 2.10 of the FreeStyle LibreLink12
app introduced automatic real-time glucose readings for patients
using a FreeStyle Libre 2 or 2 Plus sensor.
Do I still need to scan to start my FreeStyle Libre 2 or 2 Plus sensor with the
FreeStyle LibreLink12 app?
Yes, it is still required to scan your sensor when starting a new
FreeStyle Libre 2 or 2 Plus sensor with the FreeStyle LibreLink LibreLink12
app.
Do I need to keep the App running in the background and if so, will that
drain my phone battery?
Yes, it is required to keep the FreeStyle LibreLink LibreLink12
app running in the background. We have not seen a reduction in
mobile phone battery life for users receiving real-time glucose
readings.
Why do I need to keep the App running in the background?
It is required to keep the FreeStyle LibreLink12
app running in the background when using the alarms functionality
and to receive real-time glucose readings.
Has the Bluetooth connection range changed when using the FreeStyle
LibreLink12
app to receive real-time glucose readings?
There is no change in the Bluetooth range with when using the
FreeStyle LibreLink12
app to receive real-time glucose readings.
What is the sensor transmission range to receive real-time glucose
readings and/or glucose alarms?
You must be within 6 meters (20ft) unobstructed.
How does scan to backfill work?
If a user discovers a gap in their glucose data on the graph, they
can scan their FreeStyle Libre 2 or 2 Plus sensor with the FreeStyle LibreLink
LibreLink12
app to recover and fill in data from the last 8 hours.
Will the app alert users that they have a data gap on their graphs?
Yes, the app will prompt users once per sensor whenever a gap > 2
hours appears on the glucose graph.
How many hours of data can a user backfill if their sensor and App
disconnect?
Users can scan anytime to recover data from the last 8 hours.
Have any of the App reports been updated?
Yes. The sensor Usage Report has been updated to capture the
following information:
◦ Total Scans/Views
◦ Scans/Views Per Day
◦ % Time sensor is Active
If I replace my phone mid sensor wear, will my current sensor continue
to stream real- time glucose data to my FreeStyle LibreLink12
app?
Yes. If you replace your phone mid sensor wear, it's important to
log back into your FreeStyle LibreLink12
account on the new phone with the same account credentials you used
to activate your sensor. Once logged back into your account, scan
your sensor to transition the sensor to the new phone.
Are there any changes to the Alarm Push Notifications for users
receiving real-time glucose readings?
Yes, for users who are receiving real-time glucose readings, the
Alarm push notifications have been updated to include the glucose
value that generated the alarm along with the corresponding trend
arrow.
How are error codes captured in the app's Event Log?
For error codes to be captured in the app's Event Log, you must
first view the error message that's displayed in the app for the
error code to be captured and reflected in the Event Log.
Are there any changes to Notifications for iOS users of the FreeStyle
LibreLink12
app?
Yes. Standard Notifications have been updated to Time Sensitive
Notifications. This will allow alarms with Override Do Not Disturb
set to OFF, to break through the Focus mode introduced with iOS 15.
User set reminders, such as timers have not been updated to Time
Sensitive notifications.
Are there any actions users need to take if they use a Focus Mode on
their iPhone?
Yes. If you use the Focus mode feature with your iPhone, it's
important to customize each of your Focus modes to allow Time
Sensitive Notifications from the FreeStyle LibreLink LibreLink12
app by turning the toggle to the ON position.
You should also ensure Time Sensitive Notifications are enabled
for the FreeStyle LibreLink12
app under your phone Settings.
How can iOS users enable Time Sensitive Notifications if they use the
Focus mode feature?
You can enable Time Sensitive Notifications by following the steps
below:
1. Go to Settings > Focus
2. Select the Focus mode
3. Tap Apps under Allowed Notifications
4. Turn on Time Sensitive Notifications
Users should repeat steps 2-4 for each Focus mode they have turned
on.
I received an “App Permission” required message in my FreeStyle
LibreLink12
app, what is this for and what should I do?
If you see this message in the app, it means that Bluetooth for
the FreeStyle LibreLink12
app is turned off.
If you wish to receive real-time glucose readings, you will need
to turn on Bluetooth access for the FreeStyle LibreLink
LibreLink12
app.
Follow the steps below to turn on Bluetooth access for the
FreeStyle LibreLink12
app:
◦ Tap the Settings icon on your iPhone
◦ Tap FreeStyle LibreLink12
◦ Toggle Bluetooth to the ON position
Are there any updated App Permissions for Android Users?
Yes. There are updated App Permission for Android Users running
Android 12 or higher and Android 13 or higher.
Android 12:
New users:
• Users will see the Nearby Device permission during onboarding
Existing users:
• Users who update to v2.10 or above, will receive an Alarms Unavailable
notification shortly after updating app, if they have at least one
alarm enabled.
• Users will not receive glucose alarms until they open the app
and allow the new Nearby Device permission.
◦ Tapping Allow on the Nearby Device permission restores the app
to normal operation.
Android 13:
New users:
• Users will see the Allow Notifications permission during
onboarding
• Users will see the Nearby Device Permission during onboarding
Existing users:
• Users who update to v2.10 or above, will receive
an Alarms Unavailable notification shortly after updating app, if
they have at least one alarm enabled.
• Users will not receive glucose alarms until they open the app
and allow the new Nearby Device permission.
• Tapping Allow on the Nearby Device permission restores the app
to normal operation.
What is the Nearby Devices Permission for Android 12 or higher?
The Nearby Device permission allows an app to find, connect to and
determine the relative position of nearby devices by using
Bluetooth.
This permission is important to always have turned ON for the
FreeStyle LibreLink12
app to ensure the app maintains connection to the sensor and does
not go into Signal Loss.
I am not currently running Android 12 or above on my mobile device. Do I
need to turn ON the Nearby Devices permission?
The Nearby Device permission is only required by Android 12 or
above. This permission does not exist and is not needed on Android
operating systems lower than Android 12.
After updating my FreeStyle LibreLink12
app to version 2.10 or above and opening it, a push notification appeared
alerting me that my alarms are unavailable, what should I do?
If you are running Android 12 or above on your mobile device and
update your FreeStyle LibreLink12
app to version 2.10 or above, you will need to press the “Allow” option to
turn ON the Nearby Devices permission when prompted.
This will ensure that your mobile device can communicate with your
sensor and deliver any alarm notifications for alarms that you
have turned ON in the app.
I accidentally tapped the “Don't Allow” option when presented with the
Nearby Devices permission. How do I change the permission to “Allow”?
To change your Nearby Devices permission from “Don't Allow” to
“Allow”, follow the
steps listed below on your mobile device:
◦ Open the app
◦ Tap Menu
◦ Tap Alarms.
◦ If the app prompts you to accept the Nearby Device permission,
tap Accept.
◦ If the app prompt takes you to your phone settings, then:
• Tap Permissions
• Tap Nearby Devices
• Press Allow
• Return to the app to make sure your app is running
How do I know which operating system is installed on my mobile device?
You can check the operating system installed on mobile device by
following the steps below:
◦ Tap Setting on your phone
◦ Tap About Phone
◦ Tap Software Information
◦ The operating system will be listed under Android Version
Why has the minimum iPhone Operating System (iOS) requirements changed
for the FreeStyle LibreLink12
app?
The iOS update ensures a FreeStyle LibreLink12
user's iPhone continues to be compatible with the newest versions of
the FreeStyle LibreLink12
app.
How can I check which operating system is installed on my iPhone?
You can confirm the operating system installed on your iPhone by
following the steps below:
◦ Tap Settings
◦ Tap General
◦ Tap About
◦ Note the iOS version listed
Is it possible to turn on automatic updates on or off for my iPhone's
Operating System?
Yes. You can turn automatic updates on or off for your iPhone
Operating System in your Settings Menu by following the steps below:
◦ Tap Settings
◦ Tap General
◦ Tap Software Update
◦ Tap Automatic Updates
◦ Toggle Install iOS Updates to ON or OFF
My phone is running an operating system lower than the minimum system
requirements listed on the Compatibility Guide. Do I need to update my
OS to continue using the current version of the FreeStyle LibreLink12
app installed on my phone?
You can continue using the current version installed on your phone.
However, if cannot update to version 2.10 or above of the FreeStyle LibreLink
LibreLink12
app if your phone's OS does not meet the minimum system requirements
listed in our Compatibility Guide.
I am attempting to update my FreeStyle LibreLink12
app to the latest version available in the app store, but I received a
message stating that I need to update my phone's OS. What should I do?
If you receive a message to update your phone's OS when attempting
to update or download the FreeStyle LibreLink12
app, it means that your phone does not meet the minimum operating
system requirements.
You will need to update your phones' OS to meet the minimum OS
before you can download and install the latest version of the
FreeStyle LibreLink12
app.
How can I update the operating system on my iPhone?
You can update your iPhone's operating system by following the steps
below:
◦ Tap Settings
◦ Tap General
◦ Tap Software Update
◦ Tap Automatic Updates
◦ Toggle Download iOS Updates to ON
◦ Select the iOS version listed
◦ Tap Install Now
Will my sensor still work if I update my OS to a version that meets the
minimum operating system requirements listed in the Compatibility Guide
mid wear?
Yes. Your sensor will continue to work for the remainder of its wear
duration after you update your OS to a version that meets the
minimum operating system requirements listed in the Compatibility
Guide
https://www.freestylelibre.com.au/compatibility .
What should I do if I am running an operating system or using a phone
that is not listed on the Compatibility Guide?
If you are using an operating system or phone that isn't listed on
the Compatibility Guide, it's important to note that some
functionality, such as glucose alarms and data sharing, may not
work on phones that have not been evaluated or have been deemed
incompatible.
If you would like to know which phones have been officially
confirmed for compatibility with the FreeStyle LibreLink
LibreLink12
app by Abbott, please visit
https://www.freestylelibre.com.au/compatibility to see
current and future compatibility updates.
I noticed that my device/operating system is no longer listed on the
Compatibility Guide. Why was it removed?
We regularly review and test devices and operating systems for
compatibility with our apps to ensure they continue to be
compatible.
In some cases, devices and operating systems may be removed from
the Compatibility Guide for the following reasons, but are not
limited to:
◦ The iPhone Operating System (iOS) is no longer supported with
security patches by Apple, and they have discontinued support for
the iOS.
◦ Apple has discontinued support for the device
◦ The device did not pass testing with updated or new features of
the app
◦ New app and/or sensor features are not supported by the hardware
of the device, or technical or performance limitations on the
device
How does Text to Speech work with the FreeStyle LibreLink12
2.10 or above app update?
For users who rely on text to speech with the FreeStyle LibreLink
LibreLink12
app, scanning the sensor or tapping the glucose banner on the home
screen will read out the following:
◦ Numeric value and unit of measure of the glucose reading
◦ Direction of the trend arrow
◦ Glucose readings out of range and Low/High
◦ Error messages
Am I able to use both my FreeStyle Libre 2 reader and the FreeStyle
LibreLink12
app together with my FreeStyle Libre 2 or 2 Plus sensor?
Yes, it is possible to use both your FreeStyle Libre 2 reader and
the FreeStyle LibreLink12
app with your FreeStyle Libre 2 or 2 Plus sensor. If using both devices with
the sensor, the FreeStyle Libre 2 or 2 Plus sensor will not stream real-time
glucose readings to the app. You will need to scan your sensor with
the reader or FreeStyle LibreLink LibreLink12
app to receive a glucose reading.
Will I receive real-time glucose readings if I start my FreeStyle Libre
2 or 2 Plus sensor with my FreeStyle Libre 2 reader?
No. If you wish to receive real-time glucose readings, you must
start your FreeStyle Libre 2 or 2 Plus sensor with the FreeStyle LibreLink
LibreLink12
app.
Will I receive real-time glucose readings if I start my FreeStyle Libre
2 or 2 Plus sensor with my FreeStyle Libre 2 reader and then connect to the
FreeStyle LibreLink12
app?
No. Real-time glucose readings are only available when you start
your FreeStyle Libre 2 or 2 Plus sensor with the FreeStyle LibreLink
LibreLink12
app. If you start your FreeStyle Libre 2 or 2 Plus sensor with the reader, you
will not receive real-time glucose readings with that sensor on the
reader or the FreeStyle LibreLink LibreLink12
App.
If I start the sensor with the FreeStyle LibreLink12
app, can I also use the reader to scan the sensor?
No, once you start a FreeStyle Libre 2 or 2 Plus sensor with the App, you
cannot use that sensor with the reader. If you wish to use both the
reader and the FreeStyle LibreLink12
app with your sensor, it is important to start your sensor with the
reader first, and then add the FreeStyle LibreLink12
app. If you use both the reader and app, you will need to scan your
sensor with either device to receive glucose readings.
Will I receive glucose alarms on the FreeStyle LibreLink12
app if I started my FreeStyle Libre 2 or 2 Plus sensor with the FreeStyle Libre 2
reader?
No, in this scenario you will only receive glucose alarms on the
FreeStyle Libre 2 reader. You can use the App to check your glucose,
but you cannot receive glucose alarms with the App because the
sensor was started by another device.
Has the device order changed if I wish to Late Join my sensor with the
FreeStyle LibreLink12
app?
No, the order in which you late join a device has not changed. If
you wish to late join the FreeStyle LibreLink12
app with your sensor, it's important that you start the sensor with
the reader first, then with the FreeStyle LibreLink12
app.
What updates have been made to the Home Screen when using a FreeStyle
Libre 2 or 2 Plus sensor?
The Home Screen has been updated to include the following
information:
◦ Real Time glucose values
◦ 8 hours of historical glucose values
◦ Add Note button
What information is added to a Note when the “Add Note” button is tapped
on the Home Screen?
When adding a note from the Home Screen, the note will capture the
glucose value displayed when Add Note button was tapped and any note
details added such as Food, Rapid or Long-Acting Insulin, Exercise,
and free text comments.
Can I edit a Note from the Home Screen?
Yes, users can edit a note on the Home Screen by tapping on the
Edit Note button, selecting the note, and tapping on the ‘pencil'
icon to adjust any previously captured information.
The Edit Note button will display on the home screen once a note
has been logged and while the glucose value is still current.
What information is captured in the Logbook?
The Logbook will display the following information:
◦ Notes
• Food
• Rapid-Acting Insulin
• Long-Acting Insulin
• Exercise
• Comments
◦ Glucose values captured via a scan
Are glucose alarms visible in the Logbook?
No. Glucose alarms are not displayed in the Logbook.
Can I delete a note from the Logbook?
Yes. Users can delete any notes logged in the Logbook
Will users see their real-time glucose readings captured in the Logbook?
The Logbook only displays scanned glucose values. Users who like to
see their glucose values displayed in the Logbook should continue to
scan their FreeStyle Libre 2 or 2 Plus sensors.
What are the implications of deleting a note from the Logbook?
For notes associated with a scanned glucose result:
◦ The note will be deleted and however the scanned glucose result
will continue to display in the logbook.
For notes associated with a viewed glucose result:
◦ The note and glucose value will be deleted from the Logbook
Are the real-time glucose values captured on the graphs in the FreeStyle
LibreLink12
app displayed minute by minute or in 15-minute internals?
The graphs are representative of 15-minute intervals. User's will
see their real-time glucose readings update minute by minute on
their Home Screen.
I received a Signal Loss message, what does this mean and what should I
do?
When you receive a Signal Loss message, this means that the sensor
has not automatically communicated with the App in the last 5
minutes.
You should make sure your phone is within 6 meters (20ft) of the
sensor. Try scanning the sensor to get a glucose reading. Then try
turning Bluetooth OFF then ON
again. If that doesn't work, try turning your phone OFF and ON
again. If Signal Loss message shows again, contact customer
service.
I received a Bluetooth Off message, what does this mean and what should
I do?
If you receive the Bluetooth Off message, this means that the
Bluetooth setting on your phone is turned off. Users should go to
their phone settings and enable Bluetooth.
I received a Please Wait message after my sensor warmup time has
completed, what does this mean and what should I do?
If you receive a Please Wait message, this means that the App is
waiting to receive the first glucose reading from the sensor. This
usually takes less than 60 seconds. You should tap the OK button and
you will receive your first glucose reading in 60 seconds or less.
I received a sensor Too Hot or Too Cold message, what does this mean and
what should I do?
If you receive the sensor Too Hot or Too Cold message, this means
that your sensor is too hot or cold to provide a glucose reading.
You should move to a location where the temperature is appropriate
and check again in a few minutes.
I receive an App Permission Required message for Bluetooth, what does
this mean and what should I do?
If you receive an App Permission message asking you to enable
Bluetooth you will need to turn ON Bluetooth access for the
FreeStyle LibreLink12
app.
◦ iOS: Go to your phone settings, select the FreeStyle LibreLink
LibreLink12
app and enable Bluetooth
◦ Android: Go to your phone settings select Apps> FreeStyle
LibreLink12
> Permissions> Nearby Devices> Allow.
Will real-time glucose readings also be shared with a my Healthcare
Provider?
Yes, if you are connected to your HCPs LibreView
24
practice under their Connected Apps section, your glucose readings
will be shared with your HCP.
If you use the FreeStyle LibreLink12
app, will glucose values appear on your HCP's reports in LibreView24?
Yes, the Daily Log report in LibreView24
will capture glucose readings.
If you view your glucose values on the Home Screen, will those views
appear on the Daily Log Report in LibreView24?
Yes, views are captured on the Daily Log Report in LibreView
24
and are represented by a white circle on the trend line.
Do glucose values display below the plotted view on the trendline for
the Daily Log Report?
No. Views do not currently display glucose values on the Daily Log
Report.
Do LibreLinkUp21
users need to update their LibreLinkUp21
app to receive real-time glucose readings from their connections who are
using FreeStyle Libre 2 or 2 Plus sensors?
Yes. LibreLinkUp21
users who wish to receive real-time glucose readings from their
connections who are using FreeStyle Libre 2 or 2 Plus sensors must update
their LibreLinkUp21
app to version 4.7.
Are LibreLinkUp21
users notified that their FreeStyle Libre 2 or 2 Plus sensor user connection is
using the FreeStyle LibreLink12
app with real-time glucose readings?
Yes. LibreLinkUp21
users will receive a push notification informing them that their
connection has started a new sensor and their connection's glucose
reading will automatically update every minute.
Additionally, when the LibreLinkUp21
users opens their app, a pop-up will appear at the bottom of the
screen informing them that their Connection now has automatic
glucose readings.
How do LibreLinkUp21
glucose alarms work with connections who are receiving real- time
glucose readings?
When a FreeStyle LibreLink12
user receives a glucose reading that exceeds the LibreLinkUp21
user's alarm levels, the LibreLinkUp21
user will receive a push notification informing them that their
connections glucose has exceeded the alarm level. The alarm
notification will repeat every 5 minutes until the alarm is
dismissed by the Caregiver or the connection is no longer in the
alarm episode.
How do LibreLinkUp21
user's setup glucose alarms notifications for their connections
receiving real-time glucose readings?
LibreLinkUp21
users can configure glucose alarm notifications by following the
steps below:
◦ Tap on the Notification Settings icon
◦ Tap on the Low or High Glucose Alarm
◦ Turn the Low or High Glucose Alarm to the ON position
◦ Tap on Alarm Settings for “Receive a notification when glucose is
below/above”
◦ Set the alarm glucose value
◦ Tap Save
What is the No Recent Data option listed under the Notification Settings
used for?
The No Recent Data setting allows LibreLinkUp21
users to be notified anytime they have not received a glucose
reading from their connection within a set period of time.
How can a user turn ON the No Recent Data Setting?
Users can turn ON the No Recent Data setting by following the steps
below:
◦ Tap on the Notifications Setting icon
◦ Tap No Recent Data
◦ Set the desired time range (5-60 minutes, in 5-minute increments)
◦ Tap Save
Is there a default time range if a user turns ON the No Recent Data
setting?
Yes. The default is set to 20 minutes. This can be customized from
5-60 minutes, in 5- minute increments.
What are the implications for LibreLinkUp21
users if their connection late joins their sensor with a reader?
◦ The LibreLinkUp21
user will receive a Glucose Alarms Unavailable notification alerting
them that glucose alarms are unavailable because their connection's
sensor was started with another device instead of their App.
◦ LibreLinkUp21
user will only see glucose values when their connection scans their
sensor with the FreeStyle LibreLink LibreLink12
app.
◦ LibreLinkUp21
user will not receive glucose alarms until their connection starts
their next sensor with the App.
◦ The Notifications Settings for their connection will hide the
Alarm Settings options until their connection starts their next
sensor with the App.
Will FreeStyle LibreLink12
users need to reconnect to any LibreLinkUp21
caregivers after updating to the latest version of the FreeStyle
LibreLink12
app?
No. Existing LibreLinkUp21
connections under the Connected Apps section of your FreeStyle
LibreLink LibreLink12
account will remain connected to your account.
What should I do If I am running an operating system or using a phone
that is not listed on the compatibility guide?
If you are using an operating system or phone that is not listed
on the compatibility guide, it's important to note that some
functionality such as glucose alarms and data sharing may not work
on phones that have not been evaluated or have been deemed
incompatible.
We recommend disabling automatic operating system updates on your
mobile device.
I noticed that my mobile device is listed on the compatibility guide,
but after looking at the phone manufacturer's website in my country, the
phone model does not include NFC on my device. Does that mean that my
phone is not compatible with the FreeStyle LibreLink12 app?
Phones listed on the compatibility guide are regularly tested to
evaluate NFC scan performance, Bluetooth connectivity, and app
compatibility with Sensors.
It's important to confirm the phone specifications for the phone
model(s) available in your country, as device manufacturers may
have different specifications/configurations per country.
If the phone model available in your country does not have NFC,
Bluetooth or meet the minimum operating system requirements, your
phone will be deemed incompatible with the FreeStyle LibreLink
12
app
When will the FreeStyle LibreLink12 app be compatible with new operating
systems?
We are regularly evaluating and verifying compatibility with newer
operating system versions with the FreeStyle LibreLink
12
app. When a new operating system has been released by Android or
Apple, our teams work as quickly as possible to verify and confirm
compatibility.
Once a new operating system version is verified to be compatible,
it will be published on our compatibility guides. Please check the
compatibility guide before installing a new operating system
version on your smartphone.
I noticed that the compatibility guide does not include all the
operating system minor releases provided by Apple and Android; does this
mean that the minor releases are not compatible with the FreeStyle
LibreLink12 app?
Operating systems listed on the compatibility guide means that
compatibility has been checked and confirmed for the FreeStyle
LibreLink
12
app, running that operating system version. Operating system
versions that fall within the ranges listed on the compatibility
guide were minor releases by Apple or Android that were not
specifically tested by Abbott.
We recommend using an operating system that has been checked and
confirmed for compatibility as listed on guides, before installing
a new operating system version on your smartphone.
I noticed that my device and/or operating system is no longer listed on
the compatibility guide. Why was it removed?
We regularly review and test devices and operating systems for
compatibility with our apps to ensure devices and operating
systems continue to be compatible.
In some cases, devices and operating systems may be removed from
the compatibility guide for the following reasons, but are not
limited to:
Operating system (OS) is no longer supported with security
patches by Apple or Google and they have discontinued support
for the OS.
Device manufacture has discontinued support for the device
The device did not pass testing with updated or new features of
the app
New app and/or sensor features implemented that are not
supported by the hardware of the device, technical or
performance limitations on the device.
If a customer has an inquiry about a specific phone that has been
removed from the compatibility guide:
Your phone has been removed from the compatibility guide as the
device does not meet recently updated minimum operating system
requirements or the device did not pass regular performance
testing, such as scan performance, Bluetooth connectivity and app
connectivity with our Sensors.
We regularly test phones and operating systems listed on the
compatibility to ensure devices and operating systems meet the
requirements needed for use with the FreeStyle LibreLink
12
app and Sensors.
Failure to pass performance testing could result in the device's
inability to scan a sensor or alarms not being triggered.
I am using an operating system that is not listed on the compatibility
guide. Can I downgrade my OS to a lower version that is listed on the
compatibility guide?
We recommend using an operating system that has been checked and
confirmed for compatibility as listed on guides, before installing
a new operating system version on your smartphone. Additionally,
we recommend disabling automatic operating system updates on your
mobile device.
Please check with Apple or Android support to confirm if you're
able to downgrade your operating system.
If you are using an operating system or phone that is not listed
on the compatibility guide, it's important to note that some
functionality such as glucose alarms and data sharing may not work
on phones that have not been evaluated or have been deemed
incompatible.
LibreLinkUp
21
is a free-to-download mobile app that allows parents and other
caregivers to receive glucose readings from a loved one who uses
the FreeStyle LibreLink
12
app to obtain glucose readings from their FreeStyle Libre 2 or 2 Plus
sensor.
Once you have installed the LibreLinkUp21 app and accepted an
invitation to connect from a FreeStyle LibreLink
12
user, you will receive their glucose information on your
smartphone, every single minute from their FreeStyle Libre 2 or 2 Plus
sensor.
As long as you have opened and signed in to the LibreLinkUp21 app
at least once, you will receive notifications even if you have
closed out of the app. The LibreLinkUp21 app does not need to be
open or running for you to receive notifications; the
notifications can be sent to your phone's lock screen.
The LibreLinkUp
21
app allows caregivers to make connections with up to twenty (20)
FreeStyle LibreLink
12
users. Likewise, FreeStyle LibreLink
12
users can share glucose information with up to twenty (20)
LibreLinkUp
21
connections.
Should I make medication or treatment decisions based on
LibreLinkUp21 data?
LibreLinkUp21 is not intended to provide data for treatment
decisions.
The LibreLinkUp
21
app is a secondary viewer that enables the sharing of glucose data
for information only and is not intended as a substitute for the
primary meter or viewer or the advice of a healthcare
professional. Individuals using LibreLinkUp
21
to receive information about persons with diabetes should always
confirm the data received with the individual sending the data and
consult a healthcare professional if they have any queries or
concerns about diabetes management.
Can I send a LibreLinkUp21 invitation to my diabetes healthcare
professional?
LibreLinkUp
21
is intended for parents, loved ones and other caregivers not for
healthcare professionals. If you want your diabetes healthcare
professional to have access to your FreeStyle LibreLink
12
glucose readings, you may connect via www.LibreView.com. Please ask
your diabetes healthcare professional for their LibreView
24
account ID and add it to your LibreView
24
account, or ask them to send you an email invitation directly from
LibreView
24
to be able to share your reports with them.
Is LibreLinkUp21 intended for clinical use or by clinicians?
LibreLinkUp
21
is intended for use by “loved ones” as an information-sharing
service as described above. It is not intended to be used in a
clinical setting by clinicians to monitor their patients.
Then press
“
Turn Off Notifications” in the window. A line will appear
through the bell icon.
To turn notifications back on, press the bell icon and follow the
instructions on the screen.
How many FreeStyle LibreLink12 users can I follow with the
LibreLinkUp21 app?
The LibreLinkUp app allows caregivers to connect with up to twenty
(20) FreeStyle Libre app users. Likewise, FreeStyle Libre app users
can share glucose data with up to twenty (20) LibreLinkUp app users.
Why am I not getting notifications from LibreLinkUp21?
Look at the bell icon on the main screen of the app. If the bell
icon has a line through it, then notifications for the app are
turned off. To turn them on, tap on the bell icon and follow the
instructions on the screen to turn notifications on.
Note
: If the bell icon has a line through it and when you select it
you receive a message that notifications are turned off on your
smartphone, go to the notifications settings on your smartphone's
operating system. After confirming that notifications are turned
on in your smartphone's operating system for the LibreLinkUp
21
app, return to the home screen in the LibreLinkUp
21
app and confirm that notifications are turned on by looking at the
bell icon.
My Connection accidentally deleted me, how can I re-establish the
connection?
The FreeStyle LibreLink
12
user needs to re-send a new invite from their FreeStyle LibreLink
12
app to the Caregiver.
Will I receive sound notifications if my smartphone is set to “vibrate
only” or “do not disturb”?
You will not receive sound notifications for the LibreLinkUp
21
app if your smartphone is set on “vibrate only” or “do not disturb”.
What do “HIGH” and “LOW” mean?
“LOW” indicates a glucose reading lower than 2.2 mmol/L (40
mg/dL).
“HIGH” indicates a glucose reading higher than 27.8 mmol/L (500
mg/dL).
If either of these readings are seen, the FreeStyle LibreLink
12
user should check his/her blood glucose with a test strip. If they
get a “LO” or “HI” result from a blood glucose meter, the
FreeStyle LibreLink
12
user should contact their healthcare professional immediately or
follow their treatment plan as developed with their HCP.
Can I use the same LibreView24 account for FreeStyle LibreLink12 and
LibreLinkUp21?
Yes, a personal LibreView
24
account can be used to sign into FreeStyle LibreLink
12
and LibreLinkUp
21
.
Can I have both the FreeStyle LibreLink12 app and the LibreLinkUp21 app on
the same phone?
Yes. However, it is not required to have the LibreLinkUp
21
app on your phone to share data from FreeStyle LibreLink
12
. If you are using FreeStyle LibreLink
12
to manage your own glucose levels and
also
want to view data from other people using FreeStyle LibreLink
12
, you will need to install LibreLinkUp
21
to see the glucose readings from your connections.
Is LibreLinkUp21 region-based, meaning, can I share my data across
regions?
Yes, the system is region-based. Connections within the system can
only be created with other users in your region
.
Upon receiving an invite via email from a FreeStyle LibreLink12 user, do
I have the option to skip the sign-in process upon
LibreLinkUp21 installation and do that later?
No, you must create an account or sign into an existing account,
then accept the invitation from the Freestyle LibreLink
12
user before you can view their glucose data. The system has to
recognize the connection, which is based on the email address of the
person who was invited.
Upon un-installation and re-installation of LibreLinkUp21, will I still
be able to view the glucose readings from my existing connections?
Yes, as long as you sign into the same account that your connections
have shared with, the data from those connections will still be
available in your new installation of LibreLinkUp
21
.
When my phone (or the FreeStyle LibreLink12 user's phone) is reconnected
to the network after being in a disconnected state for a while (e.g.
long plane flight or low connectivity area) what will the notifications
look like?
The LibreLinkUp
21
user should only see a notification for the latest glucose
readings. The LibreLinkUp
21
app, however, will be populated with all the readings that occurred
while the phone was disconnected, just open the app to see the
historical results.
If I change my account email for FreeStyle LibreLink12 or
LibreLinkUp21 (or LibreView24) will my connections be maintained?
Yes, the system will recognize the account information change and
maintain the connections even if the user's email address is
changed.
Yes, and assuming notifications are turned on, you will receive
notifications on all phones you are logged into.
As a parent/guardian who created an account for a child to use FreeStyle
LibreLink12 (a “minor” account) – how can I connect with them using
LibreLinkUp21?
If you used your own email address to create an account for a minor
on FreeStyle LibreLink
12
, you can still connect with that user through LibreLinkUp
21
. Go through the same steps in FreeStyle LibreLink
12
to invite a connection. The email address you enter to invite the
connection should be your email address (the same one that already
is logged into the FreeStyle LibreLink
12
app). You'll get an email invitation, then follow the steps to
install the LibreLinkUp
21
app on the phone you'll be using. When you install the app, and log
in with your existing account information, you'll see a notification
indicating that you have been invited to connect with the minor.
Accept the invitation to complete the connection.
What is LibreView24 and how does it work with the FreeStyle
LibreLink12 app?
LibreView
24
is a cloud-based diabetes management system provided by Abbott. LibreView
24
provides a secure repository for data from your FreeStyle LibreLink
12
app, and allows you to easily share your glucose data with your
healthcare professional or others, if you wish. Data is
automatically uploaded to LibreView
24
when your phone is connected to the Internet.
Why do I need to create a LibreView24 account to use the FreeStyle
LibreLink12 app?
LibreView
24
is used to manage your account information and enables detailed
reporting and data sharing. Once the app is installed and you accept
the terms of use, you will need to create a LibreView
24
account in order to start using the app. LibreView
24
allows you to share your glucose data with your healthcare
professional and other apps that connect with FreeStyle LibreLink
12
app.
Is my data safe? What will Abbott do to protect patient data?
Abbott and its partners comply with all applicable data protection
and privacy laws in users' jurisdictions. Please read the End User
License Agreement and Terms of Use or the Privacy Notice within the
app or at freestylelibre.com.au to ensure that you are comfortable
with the data handling practices that govern the use of the app and
LibreView
24
; otherwise, you should not install the app.
What happens if I lose or change my phone?
If you lose your phone, download the app again on a compatible phone
and sign in with your account information. If you have an active
sensor and need to reinstall the app, when you sign into your
existing account, you can continue using your active sensor until
the end of its useful life. You will not be able to view historical
data in the new installation of the app, but this data will be
available in
LibreView
24
.
What should I do if I have questions about the app or my data?
If you have any questions about the app or your data, including
questions on how to close your LibreView
24
account, please call us on 1800 801 478.
The NovoPen
®
6
53
is a Novo Nordisk product and is not sold or distributed by Abbott.
Ask your healthcare professional about the NovoPen
®
6
53
or find your closest distributing pharmacy at
novopen.pharmaprograms.com.au/locator
What are the minimum system requirements for FreeStyle
LibreLink12 app and NovoPen® 653?
How do I pair my NovoPen® 653 with the FreeStyle LibreLink12 app?
From the FreeStyle LibreLink
12
app:
• Open Menu and select Insulin pens
• Select Get Started
• Select Pen Type
• Scan the NovoPen
®
6
53
(for iPhone, press the scan button to scan)
• Verify the device was added, and Tap Next
• Select Insulin pen colour
• Select type of insulin
• Select Insulin brand
• Opt In or Decline to Novo Nordisk Data Privacy consent (this
consent is not shown if user is a minor or using the app in
account-less mode).
Verify Setup is Complete and Tap Next
How do I transfer insulin doses from NovoPen® 653 to FreeStyle
LibreLink12?
For iPhone users:
• Tap the scan button. Your iPhone will display a "Ready to Scan"
dialog indicating you can now scan your NovoPen
®
6
53
to transfer your insulin doses.
• Hold your NovoPen
®
6
53
against the top of your phone until the scan is complete.
• Do not move your phone or NovoPen
®
6
53
until you hear a tone and/or feel a vibration. This completes the
scan.
For Android phone users: sub
• Open the App and hold your NovoPen
®
6
53
flat against the back of your phone.
• Hold the pen steady until the scan is complete.
• Do not move your phone or NovoPen
®
6
53
until you hear a tone and/or feel a vibration. This completes the
scan.
Will FreeStyle LibreLink12 automatically detect prime/flow checks?
NovoPen
®
6
53
does not register or show whether the number of units was a
prime/flow check or an actual injection.
How do I indicate in FreeStyle LibreLink12 that a dose was a prime/flow
check, and not an actual injection?
To mark the dose as a prime/flow check:
• Go to the Edit Note screen (accessible by tapping on the insulin
icon symbol on the home screen).
• Tap the blue pencil icon to edit.
• Tap the down arrow to change the dose from ‘Dose - I injected
this dose’ to ‘Flow Check - I did not inject this insulin’.
• Tap Done to save the change.
Why do we use the word ‘Flow Check’ and not flow, prime, air shot, or
test shot?
There is no universally understood term. The NovoPen
®
6
53
Instructions for Use uses the term "test the flow".
Will the doses that I have marked as prime/flow checks appear in
LibreView24?
No, they will only be viewable in the FreeStyle LibreLink
12
app.
Which reports in LibreView24 will display Insulin data from the
NovoPen® 653?
Insulin data from NovoPen
®
6
53
will be visible in LibreView
24
reports everywhere that manually logged insulin doses appear.
Can I edit insulin doses from the Home Screen or Logbook?
Yes. You can view and edit recent notes by tapping on the syringe
icon on the Home Screen OR by opening the Logbook and tapping on
each insulin dose to view or edit the details.
How do I edit an insulin dose I previously entered?
Click on the blue pencil icon once you’ve tapped on the syringe icon
from the Home Screen or the Logbook detail screen. You will then be
able to edit the details about the insulin dose.
How do I edit an insulin dose and mark it as a prime/flow check?
You can edit insulin doses from the Home Screen or Logbook by
following the steps below.
Home Screen:
• Tap on the syringe symbol(s) on the home screen to open the Edit
Note screen
• Tap on the down arrow icon under Dose or Flow Check to edit the
dose from a therapeutic dose to a Flow Check
• Tap Done
Logbook:
• Tap the Settings Menu
• Tap Logbook
• Tap on an insulin dose from the Logbook to view/edit details
• Tap the blue pencil icon to edit details about the dose
• Tap on the down arrow icon under Dose or Flow Check to edit the
dose from a therapeutic dose to a Flow Check
• Tap Done
You can also edit the insulin brand and add or edit any additional
notes as needed.
I would like to customize the name of my NovoPen® 653 in the app, how can
I do this?
You can customize the name of your NovoPen
®
6
53
by following the steps below:
• Tap the FreeStyle LibreLink
12
Settings Menu
• Tap Insulin Pens
• Tap on the gear icon next to the current pen name
• Tap Name and enter the new name for your insulin pen
• Tap Save
• The new name will be displayed in the app
Can I change the colour of the NovoPen® 653 in the app?
Yes, you can change the colour of the pen via the pen settings:
• Tap the FreeStyle LibreLink
12
Settings Menu
• Tap Insulin pens
• Tap gear icon next to the current pen (to open pen settings)
• Tap Colour
◦ NovoPen
®
6
53
comes in Blue and Grey
If I have only one NovoPen® 653 (i.e. for basal insulin), can I still add
notes concerning my rapid insulin injection?
Yes, you can add additional notes via the Logbook by tapping on the
‘Add Note’ button. You will be prompted to confirm the time of the
note, then select your note type (Food, Rapid-Acting Insulin,
Long-Acting Insulin or Exercise) and enter details about the note
and tap Done.
Can I add notes regarding food and or sport activities related to my
insulin dose made with my NovoPen® 653?
Yes, you can add notes regarding food intake or exercise via the
Edit Note screen by tapping on the syringe icon(s) on the Home
screen or via the Logbook, by tapping on an insulin dose and the
blue pencil icon to edit the insulin dose details.
Is it possible to set a date and time on the NovoPen® 653?
The pen does not have the ability to set your time zone or display
the current time. It does, however, show you how much time has
passed since the last injection. The FreeStyle LibreLink
12
app will capture a time stamp for when you scan the pen, which will
be displayed in the logbook.
How can you tell the difference between insulin doses that came from the
NovoPen® 653 vs a non-connected pen?
Manually entered insulin doses will appear as a “Note” on the
Logbook screen with a syringe symbol. Whereas doses transferred from
the NovoPen
®
6
53
will display with the number of units injected and the syringe
symbol.
Can a user change their data sharing preference for Novo Nordisk?
Yes. If the user chooses to stop sharing data with Novo Nordisk,
they can change their preferences in the About section of the
Insulin Pen Settings. Navigate to ‘Novo Nordisk Data Privacy’ and
press Decline. This will result in ADC (Abbott Diabetes Care) no
longer sharing the pseudonymized data for this user with Novo
Nordisk.
Will minors be promoted to Opt in or Decline the Novo Nordisk research
consent when using the app?
No. The Data Sharing consent screen will only appear when signed
into an adult account.
FreeStyle Libre 2 Reader
Can the FreeStyle Libre 2 calculate a mealtime insulin dose?
Yes, the system can calculate a suggested mealtime insulin dose
when using the built-in blood glucose meter since it has a
built-in insulin dose calculator function.
Please note that this feature only works when using the blood
glucose test strip port and needs to be activated by a healthcare
professional.
How does the FreeStyle Libre 2 calculate an insulin dose?
The insulin calculator utilises settings entered into the
insulin calculator during one of two setup modes (Easy or
Advanced); this feature requires an understanding of the use
of insulin and must be set up by a healthcare professional.
Using the settings they enter, the glucose reading from the
built-in blood glucose meter and carbohydrate information
(in grams or servings) the user provides, the insulin
calculator software in the reader calculates a suggested
insulin dose.
Does the insulin calculator work with any type of insulin?
No, the insulin calculator can assist you with calculating
rapid-acting (meal-time or short-acting) insulin doses only. The
insulin calculator must be set up by a healthcare professional.
What's the difference between the Easy and Advanced setup for insulin
calculator?
'Easy setup' is for users who use a fixed dose of rapid-acting
insulin before meals. 'Advanced setup' is for users who count
carbohydrates (in grams or servings) and/or use a correction
factor to adjust doses of rapid-acting insulin at meals. The
insulin calculator must be set up by a healthcare professional.
What is a Trend Arrow? How does it work? And what does it tell me?
The FreeStyle Libre 2 Continuous Glucose Monitoring System
offers a Trend Arrow with each glucose reading which tells you
which way and how quickly glucose levels are changing. So, at
any given time, you not only know what your glucose level is
currently, but also which way it is heading. Depending on the
direction of Trend Arrow, you can find out if your glucose
levels are going up, down or staying steady, facilitating better
decision-making.
Why does the system require a 1 hour warm up period?
Abbott Diabetes Care is committed to making its products better
for our users. After the insertion, the sensor and the body need
to equilibrate (or settle). Therefore, we let the system
equilibrate for 1 hour to make sure that it is providing
accurate glucose readings.
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