FAQs

Learn more about the FreeStyle Libre system

What is a Flash Glucose Monitoring System?

Flash glucose monitoring is a user-friendly way to discreetly obtain glucose readings. A flash glucose monitoring system provides a complete picture showing the current glucose reading plus you can see how glucose levels are changing in a flash by just scanning the reader over the sensor.

What makes flash glucose monitoring system unique is that a quick scan of the reader over the sensor provides a complete picture of your glucose including the current glucose reading, 8 hour history and trend arrow showing if your glucose level is going up, down or staying steady.

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Can I perform a blood ketone test with the FreeStyle Libre system?

You can use the built-in meter to check your blood ketone levels using FreeStyle Optium b-ketone test strips. You should perform a blood ketone test on your fingertip only. Be sure to read the test strip instructions for use prior to using the built-in meter.

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Do I need a separate blood glucose meter when using the FreeStyle Libre system?

No. For convenience, there is a built-in FreeStyle Optium blood glucose and ketone meter within the reader that can be used for blood glucose and ketone readings.

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What is the FreeStyle Libre flash glucose monitoring system?

The FreeStyle Libre flash glucose monitoring system is the first product in the flash glucose monitoring category.

The FreeStyle Libre system contains two components:

  1. FreeStyle Libre sensor: A small, disposable 14-day sensor that is worn on the back of the upper arm and continuously measures glucose levels and stores them for a period of 8 hours. Every time the user scans the reader over the sensor, the glucose data from sensor is transferred to the reader in 1 second.
  2. FreeStyle Libre reader: A compact, handheld reader that displays glucose readings and stores up to 90 days of glucose data. When the reader is scanned over the sensor, it shows a current glucose reading, last 8-hours of data as well as a trend arrow (indicating if glucose is going up, down or staying steady). To obtain a glucose reading, simply perform a quick, 1-second scan of the reader over the sensor. This easy scan gives you more information than blood glucose monitoring without the need for routine finger pricks1.


1. A finger prick test using a blood glucose meter is required during times of rapidly changing glucose levels when interstitial fluid glucose levels may not accurately reflect blood glucose levels or if hypoglycaemia or impending hypoglycaemia is reported by the system or when symptoms do not match the system readings.

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What does 'Flash' mean?

'Flash' reflects the fact that users can obtain glucose readings quickly by just scanning the reader over the sensor. 

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How does the FreeStyle Libre system work?

To obtain a glucose reading, simply perform a quick 1-second scan of the reader over the sensor.
This easy scan gives you more information than a blood glucose test without the need for routine finger pricks1. The FreeStyle Libre system also offers software to generate concise reports that provide a clear analysis of your glucose data.

1 A finger prick test using a blood glucose meter is required during times of rapidly changing glucose levels when interstitial fluid glucose levels may not accurately reflect blood glucose levels or if hypoglycaemia or impending hypoglycaemia is reported by the system or when symptoms do not match the system readings.

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Does the FreeStyle Libre system need to be calibrated?

No, the FreeStyle Libre sensor is calibrated during the manufacturing process so you don't have to. The sensor is activated by scanning and then, after a 1 hour warm up period, it starts to record glucose readings.

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Is interstitial fluid a suitable replacement for blood glucose testing?

Interstitial fluid-based glucose readings are a reliable indicator of blood glucose levels4

  • The physiological lag in ISF glucose, with respect to changes in blood glucose, is about 5-10 minutes4
  • The average lag time of the FreeStyle Libre system is approximately 5 minutes.

4 Rebrin K, Sheppard NF Jr, Steil GM. Use of subcutaneous interstitial fluid glucose to estimate blood glucose: revisiting delay and sensor offset. J Diabetes Sci Technol. 2010;4(5):1087-1098.

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How is Flash Glucose Monitoring different to Blood Glucose Monitoring (BGM)?

Blood Glucose Monitoring provides users with a point in time glucose reading. FreeStyle Libre not only provides a point in time glucose reading, but also provides the user with a complete picture of glucose variation over the last 8 hours and a trend arrow. 

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Can the FreeStyle Libre system be used by children?

The FreeStyle Libre Flash Glucose Monitoring System is indicated for measuring interstitial fluid glucose levels in people (age 4 and older) with diabetes mellitus. The indication for children (age 4 - 17) is limited to those who are supervised by a caregiver who is at least 18 years of age.

The caregiver is responsible for managing or assisting the child to manage the FreeStyle Libre Flash Glucose Monitoring System and also for interpreting or assisting the child to interpret FreeStyle Libre readings.

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How should the FreeStyle Libre system be stored?

Both the reader and the sensor should be stored between 4°C and 25°C in a cool dry place away from direct sunlight.

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How do you discard the disposable components, for example sensor pack and applicator?

This product should be disposed of in accordance with all applicable local regulations related to the disposal of electronic equipment, batteries, sharps, and materials potentially exposed to body fluids.

This means the used applicator and sensor pack should be disposed of in a Biohazard Sharps bin - Clinical waste referral is required from the district nurse or GP, but the majority of people with diabetes will already have the necessary arrangements in place. 

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Are FreeStyle Libre sensors and/or readers compatible across different countries and markets?

FreeStyle Libre sensors are programmed for sale in a specific market and are compatible with readers sold, compatible apps and software downloaded in that market:

  • FreeStyle Libre sensors in one market are not necessarily compatible with FreeStyle Libre readers or apps from other markets.
  • FreeStyle Libre users should plan on purchasing sufficient sensors from the same country they purchased their reader or downloaded their app from, to last the duration of their travel.
  • If planning a longer-term trip overseas, it is advisable to obtain a new reader or download a compatible app and software from that country, to be able to purchase and use the sensors available in that country.

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Can the FreeStyle Libre system calculate a mealtime insulin dose?

Yes, the system can calculate a suggested mealtime insulin dose when using the built-in blood glucose meter since it has a built-in insulin dose calculator function.

Please note that this feature only works when using the blood glucose test strip port and needs to be activated by a healthcare professional.

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How does the FreeStyle Libre system calculate an insulin dose?

The insulin calculator utilises settings entered into the insulin calculator during one of two setup modes (Easy or Advanced); this feature requires an understanding of the use of insulin and must be set up by a healthcare professional. Using the settings they enter, the glucose reading from the built-in blood glucose meter and carbohydrate information (in grams or servings) the user provides, the insulin calculator software in the reader calculates a suggested insulin dose.

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Does the insulin calculator work with any type of insulin?

No, the insulin calculator can assist you with calculating rapid-acting (meal-time or short-acting) insulin doses only. The insulin calculator must be set up by a healthcare professional.

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What's the difference between the Easy and Advanced setup for insulin calculator?

'Easy setup' is for users who use a fixed dose of rapid-acting insulin before meals. 'Advanced setup' is for users who count carbohydrates (in grams or servings) and/or use a correction factor to adjust doses of rapid-acting insulin at meals. The insulin calculator must be set up by a healthcare professional.

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What's the difference between the Easy and Advanced setup for insulin calculator?

'Easy setup' is for users who use a fixed dose of rapid-acting insulin before meals. 'Advanced setup' is for users who count carbohydrates (in grams or servings) and/or use a correction factor to adjust doses of rapid-acting insulin at meals. The insulin calculator must be set up by a healthcare professional.

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What is a Trend Arrow? How does it work? And what does it tell me?

The FreeStyle Libre Flash Glucose Monitoring System offers a Trend Arrow with each glucose reading which tells you which way and how quickly glucose levels are changing. So, at any given time, you not only know what your glucose level is currently, but also which way it is heading. Depending on the direction of Trend Arrow, you can find out if your glucose levels are going up, down or staying steady, facilitating better decision-making.

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Abbott Diabetes Care is committed to making its products safer for the user. After the insertion, the sensor and the body need to equilibrate (or settle). Therefore, we let the system equilibrate for 1 hour to make sure that it is providing accurate glucose readings.

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What is the FreeStyle LibreLink mobile app?

The FreeStyle LibreLink app is a mobile app designed to work with FreeStyle Libre sensors. The app enables you to monitor your glucose using your iPhone or Android phone1 with a FreeStyle Libre sensor — there is no need to use a separate blood glucose meter for routine glucose monitoring.2 When you scan the sensor with a compatible phone that’s running the FreeStyle LibreLink app, your glucose data is displayed directly on that device.

 

With the app you can:

  • View your current glucose reading, a trend arrow, which indicates how your glucose is changing, and the last 8-hours of glucose history
  • See glucose reports, including your Ambulatory Glucose Profile, which reveal trends and patterns
  • Add notes to track your food, insulin use, exercise, and other events
  • Connect to healthcare professionals and caregivers with LibreView and LibreLinkUp3

 

To use the FreeStyle LibreLink app, you must register with LibreView, a cloud-based diabetes management system provided by Abbott and Newyu, Inc. Please see the product labeling for FreeStyle Libre and the FreeStyle LibreLink app for specific instructions on using the different products, including the supported age range.

 

Important: You must have a compatible iPhone or Android phone to install and use the app (See Compatibility Guide).

 

1The FreeStyle LibreLink app is compatible with NFC enabled phones running Android OS 5.0 or higher and with iPhone 7 and higher running OS 11 and higher.

2The FreeStyle LibreLink app and the FreeStyle Libre reader have similar but not identical features. A finger prick test using a blood glucose meter is required during times of rapidly changing glucose levels when interstitial fluid glucose levels may not accurately reflect blood glucose levels or if hypoglycaemia or impending hypoglycaemia is reported by the Sensor or when symptoms do not match the Sensor readings.

3LibreLinkUp is a mobile application, developed and provided by Newyu.

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How do I scan my FreeStyle Libre sensor with my phone?

Android:

After you’ve applied a FreeStyle Libre sensor to the back of your upper arm, open the app and hold the back of your Android phone near (exact distance will vary by phone) the FreeStyle Libre sensor to scan it. The size and location of the NFC antenna in Android phones varies by make and model, so you may have to move the phone around to find the best position for scanning the FreeStyle Libre sensor.

Once you have found the optimal scan position, wait for the app to produce two distinct tones or vibrations before you move the phone away from the FreeStyle Libre sensor. The first tone indicates the phone’s NFC has recognized the sensor. The second tone indicates the scan is complete.

iPhone:

After you’ve applied a FreeStyle Libre sensor to the back of your upper arm, open the app and tap one of the scan buttons within the app to put the iPhone in a scan ready state. There are two types of scan buttons – a blue button on the Home screen and a gray scan icon in the top right corner of most screens. Hold the top edge of your iPhone near the sensor and do not move your iPhone until you hear a tone and/or feel a vibration, which indicates the scan is complete.

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Yes. The app was developed using the same technology that is in the FreeStyle Libre reader for receiving and processing glucose data, so it can also be used for routine monitoring. The app can be used instead of or in combination with the FreeStyle Libre reader for routine monitoring. A finger prick test using a blood glucose meter is required during times of rapidly changing glucose levels when interstitial fluid glucose levels may not accurately reflect blood glucose levels, or if hypoglycemia or impending hypoglycemia is reported or the symptoms do not match the system readings.

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You can choose to monitor your glucose levels with either the app, the reader, or both5. You can use the FreeStyle LibreLink app and the FreeStyle Libre reader with the same sensor, as long as you start the sensor with the reader first, and then scan the newly started sensor with your phone anytime after.

Remember that the FreeStyle LibreLink app and FreeStyle Libre readers do not share data with each other. For example, if you switch between your reader and the app, you may see gaps in your glucose data, which will affect the reports available through the reader, the FreeStyle LibreLink app, and LibreView. It is important to continue scanning your sensor with either the app or the reader at least once every eight hours so you and your healthcare professional can get a complete picture of your glucose trends and patterns.

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FreeStyle LibreLink app will automatically sync your glucose data to LibreView, which is a secured cloud-based solution and your healthcare professional will be able to access from any compatible internet-connected device1. Reports are also available when the reader is connected to a computer; you can send the pdf version of your reports to your healthcare professional via e-mail (with your healthcare professional's permission).

 

1LibreView, a product of Newyu, is supported on Windows and Mac-operating computers. Minimum system requirements for operating systems are Windows 7 or higher on Windows computers and Mac OS X Yosemite (10.10) or higher on Mac computers. Minimum system requirements for browsers are IE10 or higher, Chrome 37 or higher, Firefox 32 or higher, and Safari 8 or higher. It is recommended to use the latest version of your browser. LibreView can be viewed on iOS 6 or higher mobile devices.

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The app is designed to work with iPhones and Android phones that meet the following minimum requirements. You can also check the compatibility guide for additional information.

iOS:

  • iPhone models: iPhone 7 or higher
  • Operating system: iOS 11 or higher

Android:

  • Operating system: Android 5.0 (Lollipop) or higher
  • Near-Field Communication (NFC): Your phone must have NFC capabilities and NFC must be enabled

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The app only works with iPhone 7 or later, running iOS 11 or later because the Near-field Communication capability needed for the app to scan the FreeStyle Libre sensor is enabled only in iPhone 7 or later, running iOS 11.

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Yes, earlier versions of the iPhone would not be able to scan the sensor.

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No, the FreeStyle LibreLink app is the only app that has been tested by Abbott Diabetes Care to be compatible with FreeStyle Libre sensors. The FreeStyle LibreLink6 was developed to ensure compliance with local regulations, including safety and performance requirements in accordance with the intended use. Any product that is intended to be compatible with FreeStyle Libre sensors would also need to comply with these regulations as well.

 

6Use of the FreeStyle LibreLink app requires registration with LibreView, a service provided by Abbott and Newyu, Inc.

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NFC is the wireless communication technology that enables your FreeStyle Libre sensors to wirelessly transmit data to another device.

For Android users: Your Android phone must have NFC capabilities and NFC must be enabled. Many of the latest Android phones support NFC. Check your phone's manual or go to the phone’s Settings menu and look for settings related to ‘NFC’, ‘Connections’, ‘Sharing’, or ‘Wireless & Networks.’

For iPhone users: You must have an iPhone 7 or higher running iOS 11 or higher to utilize the NFC capability needed to scan the FreeStyle Libre sensor.

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Yes. People with diabetes can use FreeStyle Libre sensors with the app to better understand the impact of actions like eating, exercise, and taking insulin based on their glucose levels. They can also make day-to-day therapy decisions when using the app with a FreeStyle Libre sensor, including insulin dosing decisions, based on guidance from their healthcare professional.

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Wi-Fi or a mobile data connection are only required for initial app setup (downloading / installing the app, creating an account, or signing in) and sharing your glucose information with your care team or with other connected apps. The app does not require a Wi-Fi or a mobile data connection to scan your sensor or to record your current glucose readings. During periods when your phone is operating in a disconnected state, your data will only be uploaded to LibreView after a Wi-Fi or mobile data connection is restored.

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No, the FreeStyle LibreLink app is meant to be used as often as you like and should not have a noticeable effect on battery life beyond your normal usage patterns.

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If your phone battery dies, charge your phone to continue using the FreeStyle LibreLink app. Your data will not be lost if the phone battery dies and you can scan the sensor while the phone is being charged.

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After installing the FreeStyle LibreLink app, tap Sign In. Then, tap Forgot Password. Enter the e-mail address that was used to create the account and follow the on-screen instructions. You will receive an e-mail with a link to reset your password. Follow the link to create a new password, then sign into your account using your new password.

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Android users can download the FreeStyle LibreLink app from the Google Play Store. iPhone users can download the FreeStyle LibreLink app from the Apple App Store. Please note that the app may not be available for download if your phone is not compatible with the app.

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The app will display a clock icon on the glucose graph to indicate when there has been a time change. It is necessary to use the correct time for accurate reports. If your phone’s time is not set to update automatically, you will need to update your phone’s time settings in order to continue using the app.

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HI and LO are symbols that indicate when scan results are beyond the reportable range. HI will be displayed when the result is above 27.8 mmol/L. LO will be displayed when the result is below 2.2 mmol/L. Follow the instructions in your User’s Manual if you see these symbols.

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A minimum of 5 days of sensor data is required for an estimated A1c to be calculated.

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FreeStyle LibreLink app will automatically sync your glucose data to LibreView, which is a secured cloud-based solution and your healthcare professional will be able to access from any compatible internet-connected device1. E-mail or text reports directly from the app by tapping the share icon that’s displayed at the bottom of each report available within the app. You can also show the reports on your phone to your doctor or nurse during your next appointment. Reports are also available when the reader is connected to a computer; you can send the pdf version of your reports to your healthcare professional via e-mail (with your healthcare professional's permission).

 

1. LibreView, a product of Newyu, is supported on Windows and Mac-operating computers. Minimum system requirements for operating systems are Windows 7 or higher on Windows computers and Mac OS X Yosemite (10.10) or higher on Mac computers. Minimum system requirements for browsers are IE10 or higher, Chrome 37 or higher, Firefox 32 or higher, and Safari 8 or higher. It is recommended to use the latest version of your browser. LibreView can be viewed on iOS 6 or higher mobile devices.

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The FreeStyle LibreLink app is intended to be used with only one sensor (and one person) at a time. Each app account is associated with one person. However, people who use the FreeStyle LibreLink app can connect with their caregivers if they are using a separate app called LibreLinkUp. LibreLinkUp allows caregivers to remotely monitor glucose readings performed by their loved ones.

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There is an update available for the FreeStyle LibreLink app (version 2.2.1). Users can visit Google Play to install the latest update of the app (version 2.2.2).

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What is LibreView and how does it work with the FreeStyle LibreLink app?

LibreView is a cloud-based diabetes management system provided by Abbott and Newyu, Inc. LibreView provides a secure repository for data from your FreeStyle LibreLink app, and allows you to easily share your glucose data with your healthcare professional or others, if you wish. Data is automatically8 uploaded to LibreView when your phone is connected to the Internet.

8The user must be connected to the internet in order for their glucose data to automatically upload to LibreView.

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Why do I need to create a LibreView account to use the FreeStyle LibreLink app?
What kind of information does the app collect and what happens with that information?

The app stores your account information, glucose data, notes, and sensor information within the app on your phone, so it is your responsibility to limit access to your phone to protect personal information. The app also automatically uploads this data in LibreView, a secure cloud-based data repository. Please read the Privacy Notice for more information.

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Is my data safe? What will Abbott do to protect patient data?

Abbott and its partners comply with all applicable data protection and privacy laws in users' jurisdictions. Please read the End User License Agreement and Terms of Use or the Privacy Notice within the app or at freestylelibre.com to ensure that you are comfortable with the data handling practices that govern the use of the app and LibreView; otherwise, you should not install the app.

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What happens if I lose or change my phone?

If you lose your phone, download the app again on a compatible phone and sign in with your account information. If you have an active sensor and need to reinstall the app, when you sign into your existing account, you can continue using your active sensor until the end of its useful life. You will not be able to view historical data in the new installation of the app, but this data will be available in LibreView.

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Does the FreeStyle LibreLink app work with FreeStyle Libre desktop software?

No, your glucose data from the FreeStyle LibreLink app will not be synced with FreeStyle Libre desktop software. The FreeStyle LibreLink app data is only stored by and visible through LibreView.

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What should I do if I have questions about the app or my data?

If you have any questions about the app or your data, including questions on how to close your LibreView account, please call us on 1800 801 478.

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What is LibreLinkUp?

LibreLinkUp1 is a free to download mobile app that allows parents and other caregivers to receive glucose readings from a loved one who uses the FreeStyle LibreLink app to scan their FreeStyle Libre sensor.

Once you have installed the LibreLinkUp app and accepted an invitation to connect from a FreeStyle LibreLink2-5 user, you will receive their glucose information on your smartphone each time they scan their FreeStyle Libre sensor.  

As long as you have opened and signed in to the LibreLinkUp app at least once, you will receive notifications even if you have closed out of the app. The LibreLinkUp app does not need to be open or running for you to receive notifications; the notifications can be sent to your phone’s lock screen.

The LibreLinkUp app allows caregivers to make connections with up to twenty (20) FreeStyle LibreLink users.  Likewise, FreeStyle LibreLink users can share glucose information with up to twenty (20) LibreLinkUp connections.

 

1 LibreLinkUp is a mobile application, developed and provided by Newyu . |2Use of FreeStyle LibreLink requires registration with LibreView, a service provided by Abbott and Newyu, Inc. FreeStyle Libre readers and sensors are provided by Abbott. |3 The FreeStyle LibreLink app is compatible with NFC-enabled smartphones running Android OS 5.0 or higher and with iPhone 7 and later running iOS 11 and later. | The FreeStyle LibreLink app and the FreeStyle Libre reader have similar but not identical features. A finger prick test using a blood glucose meter is required during times of rapidly changing glucose levels when interstitial fluid glucose levels may not accurately reflect blood glucose levels or if hypoglycaemia or impending hypoglycaemia is reported by the FreeStyle LibreLink app or when symptoms do not match the FreeStyle LibreLink app readings. | 5 The FreeStyle Libre sensor communicates with the FreeStyle Libre reader that started it or the FreeStyle LibreLink app that started it. A sensor started by the FreeStyle Libre reader will also communicate with the LibreLink app.

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Should I make medication or treatment decisions based on LibreLinkUp data?

LibreLinkUp is not intended to provide data for treatment decisions.

The LibreLinkUp app is a secondary viewer that enables the sharing of glucose data for information only and is not intended as a substitute for the primary meter or viewer or the advice of a healthcare professional. Individuals using LibreLinkUp to receive information about persons with diabetes should always confirm the data received with the individual sending the data and consult a healthcare professional if they have any queries or concerns about diabetes management.

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Can I send a LibreLinkUp invitation to my diabetes healthcare professional?

LibreLinkUp is intended for parents, loved ones and other caregivers not for healthcare professionals. If you want your diabetes healthcare professional to have access to your FreeStyle LibreLink scan results, you may connect via www.LibreView.com. Please ask your diabetes healthcare professional for their LibreView account ID and add it to your LibreView account, or ask them to send you an email invitation directly from LibreView to be able to share your reports with them.

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Is LibreLinkUp intended for clinical use or by clinicians?

LibreLinkUp is intended for use by “loved ones” as an information sharing service as described above. It is not intended to be used in a clinical setting by clinicians to monitor their patients.

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What’s the difference between FreeStyle LibreLink and LibreLinkUp?

FreeStyle LibreLink enables users to carry out routine glucose monitoring using a smartphone and a FreeStyle Libre sensor. It is designed to be used by people with diabetes who require insulin to manage their condition.

The LibreLinkUp app enables users to receive glucose readings on their smartphone whenever a loved one scans a FreeStyle Libre sensor using the FreeStyle LibreLink app.  It is designed primarily to be used by parents and other caregivers. The LibreLinkUp app cannot be used to scan FreeStyle Libre sensors.

Anyone can download the LibreLinkUp app, but you must be invited by a FreeStyle LibreLink user in order to start receiving their glucose information.

A FreeStyle LibreLink user does not need to have the LibreLinkUp app installed on their phone in order to share glucose data with LibreLinkUp users.

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How does LibreLinkUp work?

When someone scans their FreeStyle Libre sensor with their smartphone running FreeStyle LibreLink, their glucose data is sent to the cloud using either Wi-Fi or a cellular data plan.

In addition, their glucose information is visible in the LibreLinkUp apps of their connections.

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How do I start sharing my glucose from FreeStyle LibreLink?

Open the FreeStyle LibreLink app on your smartphone, then:

  1. Tap the Navigation Menu
  2. Select the Share/Connected Apps option
  3. Under Share, select the “LibreLinkUp” option.
  4. Tap “Create Connection” and enter the first name, last name and e-mail address of the person you want to share your glucose readings with.
  5. Press “Invite” to send the invitation.

When you send the invitation, the person with whom you want to connect will receive an email with instructions on how to download the LibreLinkUp app and sign up.

After the LibreLinkUp user logs in, they can accept your invitation to connect and begin receiving your glucose readings every time you scan your sensor using the FreeStyle LibreLink app.

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Can I tell if the person I invited to Connect ever downloaded the app and signed up?

Yes. Check the “Connection” screen in your FreeStyle LibreLink app to see your active connections. All active connections will be updated each time you scan your FreeStyle Libre sensor.

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The FreeStyle LibreLink user will need to send a new invitation to reconnect.

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You can download the app from Google Play or the App Store.

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The exact timing depends on several factors including internet connection and the wireless service provider’s data network speed. With a fast connection, the data can be received within seconds.

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You will receive glucose information every time your connection scans a sensor successfully with their FreeStyle LibreLink mobile app. You do not need to have the LibreLinkUp app open or even running in the background in order to see glucose readings – notifications can be sent to your smartphone’s screen even when it is locked.

However, if your connection scans their sensor with a FreeStyle Libre reader you will not receive glucose data from that scan. Readers are not internet-enabled devices and cannot be used to share glucose information in this way.

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LibreLinkUp users can view scanned glucose readings and the trend arrows which shows the direction the glucose is heading.

LibreLinkUp users will not receive:

  • Information about unsuccessful scans or scan errors
  • 8-hour history or glucose graphs
  • Notes about insulin, food, etc.
  • In some instances, the trend arrow may not always appear with the reading.

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Yes. You need an internet connection to receive notifications from your FreeStyle LibreLink connections.

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Yes. To turn off notifications:

  1. Go to the main screen of the LibreLinkUp app
  2. Press the bell icon
  3. Then press Turn Off Notifications” in the window. A line will appear through the bell icon.

To turn notifications back on, press the bell icon and follow the instructions on the screen.

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You can follow up to 20 different FreeStyle LibreLink users with the LibreLinkUp app.

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Look at the bell icon on the main screen of the app. If the bell icon has a line through it, then notifications for the app are turned off. To turn them on, tap on the bell icon and follow the instructions on the screen to turn notifications on.

Note:  If the bell icon has a line through it and when you select it you receive a message that notifications are turned off on your smartphone, go to the notifications settings on your smartphone’s operating system. After confirming that notifications are turned on in your smartphone’s operating system for the LibreLinkUp app, return to the home screen in the LibreLinkUp app and confirm that notifications are turned on by looking at the bell icon.

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The FreeStyle LibreLink user needs to re-send a new invite from their FreeStyle LibreLink app to the Caregiver. 

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You will not receive sound notifications for the LibreLinkUp app if your smartphone is set on “vibrate only” or “do not disturb”. 

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You can see a history of your connections’ scanned glucose readings in the main screen of the app. The last 100 scans are listed in reverse chronological order below the latest glucose reading.

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“LOW” indicates a glucose reading lower than 2.2 mmol/L (40 mg/dL). 

“HIGH” indicates a glucose reading higher than 27.8 mmol/L (500 mg/dL).

If either of these readings are seen, the FreeStyle LibreLink user should check his/her blood glucose with a test strip. If they get a “LO” or “HI” result from a blood glucose meter, the FreeStyle LibreLink user should contact their healthcare professional immediately or follow their treatment plan as developed with their HCP.

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Yes, a personal LibreView account (used for FreeStyle LibreLink and LibreView patients) can be used to sign into LibreLinkUp.

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Yes, the system is region-based.  Connections within the system can only be created with other users in your region.

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No, you must create an account or sign into an existing account, then accept the invitation from the Freestyle LibreLink user before you can view their glucose data.  The system has to recognize the connection, which is based on the email address of the person who was invited.

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Only user’s 18+ can create an account in LibreLinkUp.

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No, the connection only applies to the FreeStyle LibreLink data shared via LibreLinkUp.

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Yes, via the main menu in the LibreLinkUp app.

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The LibreLinkUp user should only see a notification for the latest glucose scan result.  The LibreLinkUp app, however, will be populated with all the scans that occurred while the phone was disconnected, just open the app to see the historical scan results (up to the last 100 scans).

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Yes, the system will recognize the account information change and maintain the connections even if the user’s email address is changed.

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Can I log into LibreLinkUp on multiple phones?

Yes, and assuming notifications are turned on, you will receive notifications on all phones you are logged into.

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If you used your own email address to create an account for a minor on FreeStyle LibreLink, you can still connect with that user through LibreLinkUp. Go through the same steps in FreeStyle LibreLink to invite a connection. The email address you enter to invite the connection should be your email address (the same one that already is logged into the FreeStyle LibreLink app). You’ll get an email invitation, then follow the steps to install the LibreLinkUp app on the phone you’ll be using.  When you install the app, and log in with your existing account information, you’ll see a notification indicating that you have been invited to connect with the minor. Accept the invitation to complete the connection.

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Where can I find out more information about Coronavirus (COVID-19)?

The world is currently experiencing an unprecedented situation with the outbreak of the Coronavirus (COVID-19). While this impacts many people, we know that managing through this time may be particularly challenging for people living with diabetes.

For more information about Coronavirus (COVID-19), please visit the Diabetes Australia website or the Department of Health’s Coronavirus (COVID-19) Information Page.

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We are closely monitoring the Coronavirus (COVID-19) situation across our business operations and we are working with local teams and relevant authorities as the situation evolves. Currently there is no impact on availability of our diabetes care products in Australia.

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How can I connect with my healthcare professional remotely?

Our FreeStyle Libre digital ecosystem provides you with the FreeStyle LibreLink* app and LibreView, a secure cloud-based software with free access, that allows both you and your healthcare professional to connect remotely.  To download FreeStyle LibreLink, click here.  For more information on LibreView click here.

 

While LibreView is the best way to connect with your healthcare professional, you can also directly connect with them using the FreeStyle LibreLink app via text or e-mail.

 

In addition, remember that by using the LibreLinkUp app, you can invite your family/caregiver or anyone you like to also access your glucose data remotely, anytime. Visit https://www.freestylelibre.com.au/librelinkup to see how to do this.

 

* The FreeStyle LibreLink app is only compatible with certain mobile devices and operating systems. Please check our compatibility guide for more information about device compatibility before using the app.

The FreeStyle LibreLink app and the FreeStyle Libre reader have similar but not identical features. A finger prick test using a blood glucose meter is required during times of rapidly changing glucose levels when interstitial fluid glucose levels may not accurately reflect blood glucose levels or if hypoglycaemia or impending hypoglycaemia is reported by the FreeStyle LibreLink app or when symptoms do not match the FreeStyle LibreLink app readings. 

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FreeStyle Libre 2 sensors are available at the same price as FreeStyle Libre from our website www.freestylelibre.com.au. There is no price increase for this new generation technology, even with the new additional features.

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The FreeStyle Libre 2 flash glucose monitoring system with new functionality includes automated, optional real-time alarms: The FreeStyle Libre 2 system also has improved and unsurpassed 14-day accuracy.

The optional real-time alarms include:

  • Low Glucose Alarm - an alarm will notify you when your glucose falls below a level you set
  • High Glucose Alarm - an alarm will notify you when your glucose rises above a level you set
  • Signal Loss Alarm - an alarm will notify you when the glucose alarms you set are not available because your sensor has lost communication (Bluetooth) with the app/reader for 20 minutes

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From 1 August 2021, FreeStyle Libre 2 is listed on the National Diabetes Services Scheme (NDSS), under the same eligibility criteria for Australians living with Type 1 diabetes as FreeStyle Libre. If you meet the eligibility criteria of the Continuous Glucose Monitoring Initiative, you can access FreeStyle Libre 2 through the NDSS. FreeStyle Libre 2 is a new generation CGM with the same features of FreeStyle Libre plus the addition of optional real time alarms and improved accuracy. For more information on eligibility, visit our Subsidy Update page.

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FreeStyle Libre 2 sensors will be made available to use with FreeStyle LibreLink app. In order to use FreeStyle Libre 2 sensor, you need to ensure you have a compatible smartphone and the latest FreeStyle LibreLink app downloaded. If you’re using the FreeStyle Libre sensor with the FreeStyle LibreLink app, you may go on to switch to the FreeStyle Libre 2 sensor.


If you’re using your FreeStyle Libre sensor with the FreeStyle Libre reader you will not be able to use the FreeStyle Libre 2 sensor, unless you switch to the FreeStyle LibreLink app. The FreeStyle Libre 2 sensor will only work with the FreeStyle LibreLink app. You may continue to use the FreeStyle Libre sensor with the FreeStyle Libre reader if you do not have a compatible smartphone.

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The FreeStyle Libre 2 system in Australia is a real time, continuous glucose monitoring (CGM) device indicated for measuring interstitial fluid glucose levels in people (age 4 and older) with insulin dependent diabetes mellitus. The reader and sensor are designed to replace blood glucose testing in the self-management of diabetes, and to support manual dosing of insulin.


The indication for children (age 4 - 17) is limited to those who are supervised by a caregiver who is at least 18 years of age. The caregiver is responsible for managing or assisting the child to manage the reader and sensor and for interpreting or assisting the child to interpret sensor glucose readings.


The System is also intended to autonomously communicate with digitally connected devices. The System can be used alone or in conjunction with these digitally connected devices only where the user manually controls actions for therapy decisions.

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The FreeStyle Libre 2 system has 3 alarms:

  • Low Glucose Alarm - an alarm will notify you when your glucose falls below a level you set
  • High Glucose Alarm - an alarm will notify you when your glucose rises above a level you set
  • Signal Loss Alarm - an alarm will notify you when the glucose alarms you set are not available because your Sensor has lost communication with the Reader for 20 minutes

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Not all people need glucose alarms. The FreeStyle Libre 2 system offers alarms for those who need or desire them. For all people, they can simply choose to keep the alarms turned off.

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The Low Glucose Alarm setting can range between 3.3 – 5.6 mmol/L. The Low Glucose Alarm cannot be set below 3.3 mmol/L.

The High Glucose Alarm setting can range between 6.7 – 22.2 mmol/L. The High Glucose Alarm cannot be set above 22.2 mmol/L.

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The FreeStyle Libre reader will not be able to scan the FreeStyle Libre 2 sensor. However, the FreeStyle LibreLink phone app (free to download) will be able to scan the FreeStyle Libre 2 sensor and receive the glucose alarms you may wish to set up. We recommend using the FreeStyle Libre 2 sensor with the FreeStyle LibreLink app as it enables the option of sharing glucose data and alarms in real-time with any designated family and friends via the LibreLinkUp app and the ease of sharing of glucose reports and data with healthcare professionals via LibreView.
To download the free of charge FreeStyle LibreLink app please visit FreeStyle LibreLink app page.

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FreeStyle Libre has not been regulatorily approved for use in people diagnosed with Gestational Diabetes Mellitus in Australia. If you are currently using the FreeStyle Libre or intend to use FreeStyle Libre 2 and are planning to become pregnant, please speak with your healthcare professional about your individual circumstance and whether this product is suitable for you.

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The FreeStyle Libre 2 reader is not available in Australia for purchase. The FreeStyle LibreLink phone app (free to download) is be able to be used to scan the FreeStyle Libre 2 sensor and display any glucose alarms you may wish to set up. We recommend using the FreeStyle Libre 2 sensor with the FreeStyle LibreLink app as it enables the option of sharing glucose data and alarms in real-time with any designated family and friends via the LibreLinkUp app and the ease of sharing of glucose reports and data with healthcare professionals via LibreView.
To download the free of charge FreeStyle LibreLink app please visit FreeStyle LibreLink app page.

If you are eligible for the CGM Initiative on the NDSS, please refer to www.ndss.com.au/forms#cgm 

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To confirm your glucose level, you will need to scan the FreeStyle Libre 2 sensor.

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FreeStyle Libre 2 is a new generation CGM with the same features of FreeStyle Libre plus the addition of optional real time alarms and improved accuracy. If you are a current FreeStyle Libre user, we recommend you upgrade to FreeStyle Libre 2. The FreeStyle Libre 2 sensor can be used with our free-to-download FreeStyle LibreLink app.

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The FreeStyle Libre 2 system has improved and unsurpassed 14-day accuracy compared to the FreeStyle Libre system.

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The current eligibility criteria and how to access the NDSS subsidy scheme is located on www.ndss.com.au/forms#cgm 

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FreeStyle Libre 2 is a new generation CGM with the same features of FreeStyle Libre plus the addition of optional real time alarms and improved accuracy. If you are a current FreeStyle Libre user with access on the NDSS we recommend you upgrade to FreeStyle Libre 2. Your healthcare professional will be able to submit a switch form on your behalf to the NDSS. You can find the switch (update access) form here to take to your appointment with your healthcare professional.

FreeStyle Libre sensors will remain available for subsidised access on the NDSS and we will communicate any future change to availability of FreeStyle Libre directly to our customers.

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We are actively working on bringing new generations of FreeStyle Libre to countries around the world. At this time, we do not have a confirmed timeline on when FreeStyle Libre 2 will be made available in New Zealand.

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Yes, LibreLinkUp will continue to work with the FreeStyle Libre 2 system. LibreLinkUp users will continue to automatically receive glucose readings when the paired FreeStyle LibreLink app scans the FreeStyle Libre 2 sensor.

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Yes, if alarms are set up and enabled on the receiving FreeStyle LibreLink-enabled phone, then the notification will be sent through to the paired LibreLinkUp caregiver app.

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Please ensure you have the latest version of FreeStyle LibreLink app, version 2.5.3 and greater to use with the FreeStyle Libre 2 sensor. To check the FreeStyle LibreLink app version, refer to the app information on the App Store or Google Play. Once downloaded you can confirm and check the version in the “About” section of the FreeStyle LibreLink app.

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A finger prick test is still required if you have symptoms that do not match the sensor glucose reading or alarm or suspect that your reading may be inaccurate. You can check the reading or alarm by conducting a finger prick test using a blood glucose meter. If you are experiencing symptoms that are not consistent with your glucose readings or alarms, consult your health care professional.

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Yes, it has. With the FreeStyle Libre 2 you only need to finger prick if you have symptoms that do not match the sensor glucose reading or alarm, or if you suspect your reading may be inaccurate. You do not need to finger prick to dose insulin, confirm a hypo or impending hypo, when your glucose levels are changing rapidly or for calibration.

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Abbott continues to work with the Federal Government and the Department of Health towards subsidised access for insulin-using people living with diabetes who need flash glucose monitoring technology.

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We are actively working on bringing new generations of FreeStyle Libre to countries around the world, including FreeStyle Libre 2 to Australia this year (2021). For updates on all new products as they become available, please subscribe to our newsletter via the below ‘Stay in touch’ box.

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The FreeStyle Libre 2 system offers an easy to use and simplified alarm experience. Alarms will alert the user once their glucose has crossed the level they have pre-set.

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The technology behind the transmission of the alarms is Bluetooth low energy technology on the FreeStyle Libre 2 sensor, the FreeStyle Libre 2 reader and compatible smartphones.

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The FreeStyle Libre 2 sensor uses the same adhesive patch as the FreeStyle Libre sensor.

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The FreeStyle Libre 2 system comes with optional glucose alarms and improved accuracy. Like the FreeStyle Libre system, to get a glucose reading you need to scan the sensor with the FreeStyle LibreLink smartphone app or FreeStyle Libre 2 reader. You can take as many glucose readings as you want while the sensor is being worn. In order to get a 24-hour glycaemic picture, you need to scan at least once every 8 hours.

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The FreeStyle Libre 2 sensor sends information to the FreeStyle LibreLink smartphone app or reader every minute. The app/reader uses the information to determine if an alarm should be presented. To get a glucose reading the sensor must be scanned by the app/reader.

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The FreeStyle Libre 2 reader and Sensor communicate through Near Field Communication (NFC) during a scan. The Reader and Sensor communicate through a Bluetooth connection for alarms data. The Sensor and Reader automatically pair via Bluetooth when a user scans to start a new sensor via NFC.

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At this stage, FreeStyle Libre 2 is not able to connect to any third-party insulin pumps in Australia. However, as with any new technology, Abbott is researching a wide variety of potential applications.

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The FreeStyle Libre 2 sensor is only approved for use on the back of the upper arm.

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Yes, the FreeStyle Libre 2 reader suggests doses for rapid-acting insulin only based on blood glucose values. The calculator is only for use with fingerstick blood glucose results from the built-in meter and will need to be activated in consultation with your healthcare professional. You cannot use the insulin calculator with sensor glucose readings.

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We recommend that the reader be powered off during a flight and not used for scanning the sensor, if restricted by flight regulations. Aviation regulations dictate that a flight crew may decide that they do not want any electronic devices powered on during a flight regardless of device. In general, the FreeStyle Libre 2 reader and the sensor are not restricted by flight regulations and can be used since it meets the RTCA guidance of use of medical devices on planes.


The strip port on the reader can be used to take blood glucose or ketone readings during flight. Turning on the reader with the Home Button will activate Bluetooth. Users must turn on the reader by inserting a test strip to not activate the radio.

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No, the FreeStyle Libre 2 system does not currently communicate with an insulin pump in Australia. However, as with any new technology, Abbott is researching a wide variety of potential applications.

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No, the historical glucose data from the FreeStyle Libre reader or the FreeStyle LibreLink app cannot be transferred to the FreeStyle Libre 2 Reader. In order to give continuity to glucose data, the user can upload their glucose data to LibreView from the FreeStyle Libre reader and the FreeStyle Libre 2 reader to see their historical glucose data.

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Yes, a continuous connection with the Sensor will affect the runtime of the FreeStyle Libre 2 reader battery. The expected battery life of the FreeStyle Libre 2 reader is 4 days, assuming a continuous connection with the sensor. The FreeStyle Libre 2 reader battery is rechargeable.

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The default target range for the FreeStyle Libre 2 system is 3.9 – 10.0 mmol/L. The default target range for the FreeStyle Libre system is 4.4 – 7.8 mmol/L.

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The FreeStyle Libre 2 system offers a simplified alarm experience, like how the FreeStyle Libre system offers a simplified glucose monitoring experience. The FreeStyle Libre 2 system offers 3 optional alarms – high glucose, low glucose, and signal loss. The FreeStyle Libre 2 system does not incorporate a fixed severe low alarm that cannot be disabled to provide users with the flexibility of choosing to fully enable or disable optional alarms, if desired.

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No, the low and high glucose alarms will not be registered in the logbook. A glucose reading obtained upon scanning will be registered in the logbook.

A low glucose event will be registered in the logbook, but the alarm itself will not be registered in the logbook. A low glucose event in the FreeStyle Libre 2 system registers when 2 or more data points of 15 minutes are under 3.9 mmol/L, and then it will show red in the graph of 8-hour history.

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Alarm events will not appear in the FreeStyle LibreLink app logbook. If a user gets an alarm and then scans, the scan result would be stored in the logbook. Alarm events do not change the 8-hour history presentation. If the user gets an alarm and scans the sensor and their glucose has been below 3.9mmol/L for over 15 minutes, the 8-hour history will show red.

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Yes, the sounds for alarms are different than the sound for reminders. There are three different sound notifications for each the low glucose alarm, the high glucose alarm and the signal loss notification. The user will be able to audibly tell the difference between these three alarms.

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Yes, the user can turn the alarm sound off and use the alarms in vibration mode only. While in vibration mode, the app/reader will notify the user of low glucose, high glucose or signal loss alarm by vibrating.

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When set to ON, the FreeStyle Libre 2 reader sound can be set to high or low volume. These volume settings will also impact the scan sound and reminder sounds. The volumes of the alarms on the FreeStyle LibreLink app is tied to the sound or vibration settings on your phone.

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The FreeStyle Libre 2 alarms will present to let the user know that their glucose has crossed the set level for a low or high glucose alarm, but the system will not provide a glucose reading. To confirm your glucose level, you will need to scan the FreeStyle Libre 2 sensor.

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The technology behind the transmission of the alarms is Bluetooth low energy technology on the FreeStyle Libre 2 sensor, the FreeStyle Libre 2 reader, and compatible phones.

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If the user does not respond to an alarm, the FreeStyle Libre 2 alarm will repeat after 5 minutes if the low glucose or high glucose condition persists. If the low glucose or high glucose condition no longer persists, the alarm will no longer sound.

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You need to scan your sensor after you receive a low or high glucose alarm to see your glucose reading.

If you do not hit “Dismiss alarm and check glucose” (or the home button on the reader) within 15 seconds, you will get the scan timeout message.

You can choose to scan your sensor after you receive a signal loss alarm. You can do so by hitting “Yes” or the home button. If you do not scan your Sensor within 15 seconds, you will get the scan timeout message.

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When in range of the app/reader, your sensor automatically communicates to give you low and high glucose alarms if you turn them on. The FreeStyle Libre 2 sensor sends a glucose value to the app/reader every minute. The Low Glucose Alarm notifies you if your glucose drops below the level you set. The alarm does not include your glucose reading, so you need to scan your sensor to check your glucose. The High Glucose Alarm notifies you if your glucose rises above the level you set. The alarm does not include your glucose reading, so you need to scan your sensor to check your glucose.

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No, you will not receive alarms as intended. If you wish to receive alarms, disable “Do Not Disturb” or increase your volume level. Note, you won’t hear alarms if your headphones are plugged in and you aren’t wearing them.

You disable “Do Not Disturb” by going into the Alarm setting and turn on the “Override Do Not Disturb”. Contact Customer Service for more information.

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Android OS 6.0 and higher requires location permission for apps to use Bluetooth. This is a general Android OS requirement that affects all Android apps. If location permissions are not allowed, then you will not receive alarms from the FreeStyle Libre 2 sensor. In addition to location permissions, please also note that Bluetooth must be turned on to start a FreeStyle Libre 2 sensor and glucose alarms require a Bluetooth connection.

 

Important Note: Sensors do not track location and cannot pass such information to the app.

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Yes, in order for an alarm to be received and displayed on your phone, you must have the FreeStyle LibreLink app open/running in the background on your device. If you close the app, you may not receive alerts from your FreeStyle Libre 2 sensor.

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