Support Center

Shipping is included in the cost of the $15 trial sensor, and applies to any location in Australia.

The FreeStyle Libre 2 Plus sensors you receive with both the FreeStyle Libre 2 Plus type 1 experience pack and the FreeStyle Libre 2 type 2 Plus experience pack are exactly the same. The difference between the type 1 pack and the type 2 pack are the materials and information we provide with your order to ensure you have the best experience with FreeStyle Libre 2 Plus as possible.

The FreeStyle Libre 2 Plus system is designed to be as easy as possible to apply and use. When you receive your FreeStyle Libre 2 Plus sensor, you will also receive training materials including The Complete Guide to FreeStyle Libre 2 Plus and the Sensor Adhesion Guide. Further support is available on FreeStyleLibre.com.au, including helpful articles, videos and FAQ’s. If you need to talk to someone, our Customer Care team is available for you on 1800 801 478 from 8am to 7pm AEDT, Monday to Friday, excluding public holidays.

Subscription orders received through previously existing subscription offers, such as the Subscription Introduction Offer, do not count towards receiving every 6th order free.

You cannot access subsidised pricing through this subscription. The subsidised access to FreeStyle Libre 2 and FreeStyle Libre 2 Plus sensors is administered by the NDSS. To check eligibility and information on how to access the NDSS subsidy, visit www.SubsidyChecker.com.au .

Unfortunately the orders you have made in a previous, cancelled subscription will not count towards the order count of a new subscription. You can pause your subscription and resume it at any time without losing your progress to your free order.

You may have multiple subscription running at the same time. This may suit you if you have multiple people in the same household who use FreeStyle Libre 2 Plus.

No, the FreeStyle Libre 2 sensor is calibrated during the manufacturing process so you don't have to. The sensor is activated by scanning and then, after a 1 hour warm up period, it starts to record glucose readings.

Interstitial fluid-based glucose readings are a reliable indicator of blood glucose levels. The average lag time of interstitial fluid (sensor) readings compared to blood glucose readings is approximately 2.1 minutes in children and 2.4 minutes in adults ⁵

Blood Glucose Monitoring provides users with a point-in-time glucose reading. The FreeStyle Libre 2 system not only provides a point-in-time glucose reading, but also provides the user with a complete picture of glucose variation over the last 8 hours and a trend arrow.

The FreeStyle Libre 2 Plus Flash Glucose Monitoring System Sensor (‘Sensor’), when used with a compatible device, is indicated for measuring interstitial fluid glucose levels in people (age 2 and older) with diabetes mellitus, including pregnant women. The Sensor and compatible device are designed to replace blood glucose testing in the self-management of diabetes, including dosing of insulin. of age.

The indication for children (age 2 - 12) is limited to those who are supervised by a caregiver who is at least 18 years of age. The caregiver is responsible for managing or assisting the child to manage the Sensor and compatible device and also for interpreting or assisting the child to interpret Sensor glucose readings.

Both the reader and the sensor should be stored between 4°C and 25°C in a cool dry place away from direct sunlight.

The FreeStyle LibreLink ¹² app enables you to receive automatic glucose readings, every single minute, straight to your smartphone, without the need to scan.⁵⁵

With the app you can:

• View your current glucose reading, a trend arrow, which indicates how your glucose is changing, and the last 8-hours of glucose history
• See glucose reports, including your Ambulatory Glucose Profile, which reveal trends and patterns
• Add notes to track your food, insulin use, exercise, and other events
• Connect to healthcare professionals and caregivers with LibreView ²⁴ and LibreLinkUp ²¹
• Set optional alarms to alert you to high or low-glucose events

Important: You must have a compatible iPhone or Android phone to install and use the app ( See Compatibility Guide ).

As of the FreeStyle LibreLink ¹² 2.10 update, you no longer need to scan your sensor to receive glucose readings. You do need to scan to start a new sensor, enter a glucose reading into your logbook, or backfill up to 8 hours' worth of data if your sensor has been disconnected from your phone.

Android:

After you've applied a FreeStyle Libre 2 or 2 plus sensor to the back of your upper arm, open the app and hold the back of your Android phone near (exact distance will vary by phone) the sensor to scan it . The size and location of the NFC antenna in Android phones varies by make and model, so you may have to move the phone around to find the best position for scanning the FreeStyle Libre 2 or 2 plus sensor.

Once you have found the optimal scan position, wait for the app to produce two distinct tones or vibrations before you move the phone away from the FreeStyle Libre 2 or 2 Plus sensor. The first tone indicates the phone's NFC has recognized the sensor. The second tone indicates the scan is complete.

iPhone:

After you've applied a FreeStyle Libre 2 or 2 Plus ensor to the back of your upper arm, open the app and tap one of the scan buttons within the app to put the iPhone in a scan ready state. There are two types of scan buttons – a blue button on the Home screen and a gray scan icon in the top right corner of most screens. Hold the top edge of your iPhone near the sensor and do not move your iPhone until you hear a tone and/or feel a vibration, which indicates the scan is complete.

Yes. The app was developed using the same technology that is in the FreeStyle Libre 2 reader for receiving and processing glucose data, so it can also be used for routine monitoring. A finger prick test using a blood glucose meter is required if your symptoms do not match the system readings.

Yes, it is possible to use both your FreeStyle Libre 2 reader and the FreeStyle LibreLink ¹² app with your FreeStyle Libre 2 or FreeStyle Libre 2 Plus sensor. If using both devices with the Sensor, the FreeStyle Libre 2 or FreeStyle Libre 2 Plus sensor will not stream real-time glucose readings to the app. You will need to scan your sensor with the reader or FreeStyle LibreLink ¹² app to receive a glucose reading.

You may or may not have to remove your phone case – it depends on the material that the case is made from, how thick the case is, and how well your phone's NFC antenna works. If your phone case is made from plastic or silicone or another non-conductive material, you will probably be able to scan the sensor without removing the case. If the case is aluminum, metal or anything else that has a conductive surface, you may need to remove the case before scanning your sensor. The thickness of the case can also make a difference. If your case is very thick, it could prevent the phone from scanning the sensor.

The FreeStyle LibreLink ¹² app will automatically sync your glucose data to LibreView ²⁴ , which is a secured cloud-based solution and your healthcare professional will be able to access from any compatible internet-connected device. Reports are also available when the reader is connected to a computer; you can send the pdf version of your reports to your healthcare professional via e-mail (with your healthcare professional's permission).

The app is designed to work with iPhones and Android phones that meet the following minimum requirements. You can also check the compatibility guide for additional information.

iOS:

• iPhone models: iPhone 8 or higher
• Operating system: iOS 15.5 or higher

​ Android:

• Operating system: Android 8 or higher
• Near-Field Communication (NFC): Your phone must have NFC capabilities and NFC must be enabled

No, the FreeStyle LibreLink ¹² app is the only app that has been tested by Abbott Diabetes Care to be compatible with FreeStyle Libre 2 or FreeStyle Libre 2 Plus sensors. The FreeStyle LibreLink ¹² was developed to ensure compliance with local regulations, including safety and performance requirements in accordance with the intended use. Any product that is intended to be compatible with FreeStyle Libre 2 or FreeStyle Libre 2 Plus sensors would also need to comply with these regulations as well.

NFC is the wireless communication technology that enables your FreeStyle Libre 2 and 2 Plus sensors to wirelessly transmit data to another device.

For Android users: Your Android phone must have NFC capabilities and NFC must be enabled. Many of the latest Android phones support NFC. Check your phone's manual or go to the phone's Settings menu and look for settings related to ‘NFC', ‘Connections', ‘Sharing', or ‘Wireless & Networks.'

For iPhone users: You must have an iPhone 8 or higher running iOS 15.5 or higher to utilize the NFC capability needed to scan the FreeStyle Libre 2 sensor.

Yes. People with diabetes can use FreeStyle Libre 2 or FreeStyle Libre 2 Plus sensors with the app to better understand the impact of actions like food, exercise, and insulin based on their glucose levels. They can also make day-to-day therapy decisions when using the app with a FreeStyle Libre 2 or 2 Plus sensor, including insulin dosing decisions, based on guidance from their healthcare professional.

Version 2.10 of the FreeStyle LibreLink¹² app introduced automatic real-time glucose readings for patients using a FreeStyle Libre 2 or 2 Plus sensor.

Yes, it is still required to scan your sensor when starting a new FreeStyle Libre 2 or 2 Plus sensor with the FreeStyle LibreLink LibreLink¹² app.

Yes, it is required to keep the FreeStyle LibreLink LibreLink¹² app running in the background. We have not seen a reduction in mobile phone battery life for users receiving real-time glucose readings.

It is required to keep the FreeStyle LibreLink¹² app running in the background when using the alarms functionality and to receive real-time glucose readings.

There is no change in the Bluetooth range with when using the FreeStyle LibreLink¹² app to receive real-time glucose readings.

You must be within 6 meters (20ft) unobstructed.

If a user discovers a gap in their glucose data on the graph, they can scan their FreeStyle Libre 2 or 2 Plus sensor with the FreeStyle LibreLink LibreLink¹² app to recover and fill in data from the last 8 hours.

Yes, the app will prompt users once per sensor whenever a gap > 2 hours appears on the glucose graph.

Users can scan anytime to recover data from the last 8 hours.

Yes. The sensor Usage Report has been updated to capture the following information:
◦ Total Scans/Views
◦ Scans/Views Per Day
◦ % Time sensor is Active

Yes. If you replace your phone mid sensor wear, it's important to log back into your FreeStyle LibreLink¹² account on the new phone with the same account credentials you used to activate your sensor. Once logged back into your account, scan your sensor to transition the sensor to the new phone.

Yes, for users who are receiving real-time glucose readings, the Alarm push notifications have been updated to include the glucose value that generated the alarm along with the corresponding trend arrow.

For error codes to be captured in the app's Event Log, you must first view the error message that's displayed in the app for the error code to be captured and reflected in the Event Log.

Yes. Standard Notifications have been updated to Time Sensitive Notifications. This will allow alarms with Override Do Not Disturb set to OFF, to break through the Focus mode introduced with iOS 15. User set reminders, such as timers have not been updated to Time Sensitive notifications.

Yes. If you use the Focus mode feature with your iPhone, it's important to customize each of your Focus modes to allow Time Sensitive Notifications from the FreeStyle LibreLink LibreLink¹² app by turning the toggle to the ON position.

You should also ensure Time Sensitive Notifications are enabled for the FreeStyle LibreLink¹² app under your phone Settings.

You can enable Time Sensitive Notifications by following the steps below:
1. Go to Settings > Focus
2. Select the Focus mode
3. Tap Apps under Allowed Notifications
4. Turn on Time Sensitive Notifications

Users should repeat steps 2-4 for each Focus mode they have turned on.

If you see this message in the app, it means that Bluetooth for the FreeStyle LibreLink¹² app is turned off.

If you wish to receive real-time glucose readings, you will need to turn on Bluetooth access for the FreeStyle LibreLink LibreLink¹² app.

Follow the steps below to turn on Bluetooth access for the FreeStyle LibreLink¹² app:

◦ Tap the Settings icon on your iPhone
◦ Tap FreeStyle LibreLink¹²
◦ Toggle Bluetooth to the ON position

Yes. There are updated App Permission for Android Users running Android 12 or higher and Android 13 or higher.

Android 12:
New users:
• Users will see the Nearby Device permission during onboarding

Existing users:
• Users who update to v2.10 or above, will receive an Alarms Unavailable notification shortly after updating app, if they have at least one alarm enabled.
• Users will not receive glucose alarms until they open the app and allow the new Nearby Device permission.
◦ Tapping Allow on the Nearby Device permission restores the app to normal operation.

Android 13:
New users:
• Users will see the Allow Notifications permission during onboarding
• Users will see the Nearby Device Permission during onboarding

Existing users:
• Users who update to v2.10 or above, will receive
an Alarms Unavailable notification shortly after updating app, if they have at least one alarm enabled.
• Users will not receive glucose alarms until they open the app and allow the new Nearby Device permission.
• Tapping Allow on the Nearby Device permission restores the app to normal operation.

The Nearby Device permission allows an app to find, connect to and determine the relative position of nearby devices by using Bluetooth.

This permission is important to always have turned ON for the FreeStyle LibreLink¹² app to ensure the app maintains connection to the sensor and does not go into Signal Loss.

The Nearby Device permission is only required by Android 12 or above. This permission does not exist and is not needed on Android operating systems lower than Android 12.

If you are running Android 12 or above on your mobile device and update your FreeStyle LibreLink¹² app to version 2.10 or above, you will need to press the “Allow” option to turn ON the Nearby Devices permission when prompted.

This will ensure that your mobile device can communicate with your sensor and deliver any alarm notifications for alarms that you have turned ON in the app.

To change your Nearby Devices permission from “Don't Allow” to “Allow”, follow the
steps listed below on your mobile device:

◦ Open the app
◦ Tap Menu
◦ Tap Alarms.
◦ If the app prompts you to accept the Nearby Device permission, tap Accept.
◦ If the app prompt takes you to your phone settings, then:
• Tap Permissions
• Tap Nearby Devices
• Press Allow
• Return to the app to make sure your app is running

You can check the operating system installed on mobile device by following the steps below:
◦ Tap Setting on your phone
◦ Tap About Phone
◦ Tap Software Information
◦ The operating system will be listed under Android Version

The iOS update ensures a FreeStyle LibreLink¹² user's iPhone continues to be compatible with the newest versions of the FreeStyle LibreLink¹² app.

You can confirm the operating system installed on your iPhone by following the steps below:
◦ Tap Settings
◦ Tap General
◦ Tap About
◦ Note the iOS version listed

Yes. You can turn automatic updates on or off for your iPhone Operating System in your Settings Menu by following the steps below:
◦ Tap Settings
◦ Tap General
◦ Tap Software Update
◦ Tap Automatic Updates
◦ Toggle Install iOS Updates to ON or OFF

You can continue using the current version installed on your phone. However, if cannot update to version 2.10 or above of the FreeStyle LibreLink LibreLink¹² app if your phone's OS does not meet the minimum system requirements listed in our Compatibility Guide.

If you receive a message to update your phone's OS when attempting to update or download the FreeStyle LibreLink¹² app, it means that your phone does not meet the minimum operating system requirements.

You will need to update your phones' OS to meet the minimum OS before you can download and install the latest version of the FreeStyle LibreLink¹² app.

You can update your iPhone's operating system by following the steps below:
◦ Tap Settings
◦ Tap General
◦ Tap Software Update
◦ Tap Automatic Updates
◦ Toggle Download iOS Updates to ON
◦ Select the iOS version listed
◦ Tap Install Now

Yes. Your sensor will continue to work for the remainder of its wear duration after you update your OS to a version that meets the minimum operating system requirements listed in the Compatibility Guide https://www.freestylelibre.com.au/compatibility .

If you are using an operating system or phone that isn't listed on the Compatibility Guide, it's important to note that some functionality, such as glucose alarms and data sharing, may not work on phones that have not been evaluated or have been deemed incompatible.

If you would like to know which phones have been officially confirmed for compatibility with the FreeStyle LibreLink LibreLink¹² app by Abbott, please visit https://www.freestylelibre.com.au/compatibility to see current and future compatibility updates.

We regularly review and test devices and operating systems for compatibility with our apps to ensure they continue to be compatible.

In some cases, devices and operating systems may be removed from the Compatibility Guide for the following reasons, but are not limited to:

◦ The iPhone Operating System (iOS) is no longer supported with security patches by Apple, and they have discontinued support for the iOS.
◦ Apple has discontinued support for the device
◦ The device did not pass testing with updated or new features of the app
◦ New app and/or sensor features are not supported by the hardware of the device, or technical or performance limitations on the device

For users who rely on text to speech with the FreeStyle LibreLink LibreLink¹² app, scanning the sensor or tapping the glucose banner on the home screen will read out the following:

◦ Numeric value and unit of measure of the glucose reading
◦ Direction of the trend arrow
◦ Glucose readings out of range and Low/High
◦ Error messages

Yes, it is possible to use both your FreeStyle Libre 2 reader and the FreeStyle LibreLink¹² app with your FreeStyle Libre 2 or 2 Plus sensor. If using both devices with the sensor, the FreeStyle Libre 2 or 2 Plus sensor will not stream real-time glucose readings to the app. You will need to scan your sensor with the reader or FreeStyle LibreLink LibreLink¹² app to receive a glucose reading.

No. If you wish to receive real-time glucose readings, you must start your FreeStyle Libre 2 or 2 Plus sensor with the FreeStyle LibreLink LibreLink¹² app.

No. Real-time glucose readings are only available when you start your FreeStyle Libre 2 or 2 Plus sensor with the FreeStyle LibreLink LibreLink¹² app. If you start your FreeStyle Libre 2 or 2 Plus sensor with the reader, you will not receive real-time glucose readings with that sensor on the reader or the FreeStyle LibreLink LibreLink¹² App.

No, once you start a FreeStyle Libre 2 or 2 Plus sensor with the App, you cannot use that sensor with the reader. If you wish to use both the reader and the FreeStyle LibreLink¹² app with your sensor, it is important to start your sensor with the reader first, and then add the FreeStyle LibreLink¹² app. If you use both the reader and app, you will need to scan your sensor with either device to receive glucose readings.

No, in this scenario you will only receive glucose alarms on the FreeStyle Libre 2 reader. You can use the App to check your glucose, but you cannot receive glucose alarms with the App because the sensor was started by another device.

No, the order in which you late join a device has not changed. If you wish to late join the FreeStyle LibreLink¹² app with your sensor, it's important that you start the sensor with the reader first, then with the FreeStyle LibreLink¹² app.

The Home Screen has been updated to include the following information:
◦ Real Time glucose values
◦ 8 hours of historical glucose values
◦ Add Note button

When adding a note from the Home Screen, the note will capture the glucose value displayed when Add Note button was tapped and any note details added such as Food, Rapid or Long-Acting Insulin, Exercise, and free text comments.

Yes, users can edit a note on the Home Screen by tapping on the Edit Note button, selecting the note, and tapping on the ‘pencil' icon to adjust any previously captured information.

The Edit Note button will display on the home screen once a note has been logged and while the glucose value is still current.

The Logbook will display the following information:
◦ Notes
• Food
• Rapid-Acting Insulin
• Long-Acting Insulin
• Exercise
• Comments
◦ Glucose values captured via a scan

No. Glucose alarms are not displayed in the Logbook.

Yes. Users can delete any notes logged in the Logbook

The Logbook only displays scanned glucose values. Users who like to see their glucose values displayed in the Logbook should continue to scan their FreeStyle Libre 2 or 2 Plus sensors.

For notes associated with a scanned glucose result:
◦ The note will be deleted and however the scanned glucose result will continue to display in the logbook.
For notes associated with a viewed glucose result:
◦ The note and glucose value will be deleted from the Logbook

The graphs are representative of 15-minute intervals. User's will see their real-time glucose readings update minute by minute on their Home Screen.

When you receive a Signal Loss message, this means that the sensor has not automatically communicated with the App in the last 5 minutes.

You should make sure your phone is within 6 meters (20ft) of the sensor. Try scanning the sensor to get a glucose reading. Then try turning Bluetooth OFF then ON
again. If that doesn't work, try turning your phone OFF and ON again. If Signal Loss message shows again, contact customer service.

If you receive the Bluetooth Off message, this means that the Bluetooth setting on your phone is turned off. Users should go to their phone settings and enable Bluetooth.

If you receive a Please Wait message, this means that the App is waiting to receive the first glucose reading from the sensor. This usually takes less than 60 seconds. You should tap the OK button and you will receive your first glucose reading in 60 seconds or less.

If you receive the sensor Too Hot or Too Cold message, this means that your sensor is too hot or cold to provide a glucose reading. You should move to a location where the temperature is appropriate and check again in a few minutes.

If you receive an App Permission message asking you to enable Bluetooth you will need to turn ON Bluetooth access for the FreeStyle LibreLink¹² app.

◦ iOS: Go to your phone settings, select the FreeStyle LibreLink LibreLink¹² app and enable Bluetooth
◦ Android: Go to your phone settings select Apps> FreeStyle LibreLink¹² > Permissions> Nearby Devices> Allow.

Yes, if you are connected to your HCPs LibreView ²⁴ practice under their Connected Apps section, your glucose readings will be shared with your HCP.

Yes, the Daily Log report in LibreView²⁴ will capture glucose readings.

Yes, views are captured on the Daily Log Report in LibreView ²⁴ and are represented by a white circle on the trend line.

No. Views do not currently display glucose values on the Daily Log Report.

Yes. LibreLinkUp²¹ users who wish to receive real-time glucose readings from their connections who are using FreeStyle Libre 2 or 2 Plus sensors must update their LibreLinkUp²¹ app to version 4.7.

Yes. LibreLinkUp²¹ users will receive a push notification informing them that their connection has started a new sensor and their connection's glucose reading will automatically update every minute.

Additionally, when the LibreLinkUp²¹ users opens their app, a pop-up will appear at the bottom of the screen informing them that their Connection now has automatic glucose readings.

When a FreeStyle LibreLink¹² user receives a glucose reading that exceeds the LibreLinkUp²¹ user's alarm levels, the LibreLinkUp²¹ user will receive a push notification informing them that their connections glucose has exceeded the alarm level. The alarm notification will repeat every 5 minutes until the alarm is dismissed by the Caregiver or the connection is no longer in the alarm episode.

LibreLinkUp²¹ users can configure glucose alarm notifications by following the steps below:
◦ Tap on the Notification Settings icon
◦ Tap on the Low or High Glucose Alarm
◦ Turn the Low or High Glucose Alarm to the ON position
◦ Tap on Alarm Settings for “Receive a notification when glucose is below/above”
◦ Set the alarm glucose value
◦ Tap Save

The No Recent Data setting allows LibreLinkUp²¹ users to be notified anytime they have not received a glucose reading from their connection within a set period of time.

Users can turn ON the No Recent Data setting by following the steps below:
◦ Tap on the Notifications Setting icon
◦ Tap No Recent Data
◦ Set the desired time range (5-60 minutes, in 5-minute increments)
◦ Tap Save

Yes. The default is set to 20 minutes. This can be customized from 5-60 minutes, in 5- minute increments.

◦ The LibreLinkUp²¹ user will receive a Glucose Alarms Unavailable notification alerting them that glucose alarms are unavailable because their connection's sensor was started with another device instead of their App.
◦ LibreLinkUp²¹ user will only see glucose values when their connection scans their sensor with the FreeStyle LibreLink LibreLink¹² app.
◦ LibreLinkUp²¹ user will not receive glucose alarms until their connection starts their next sensor with the App.
◦ The Notifications Settings for their connection will hide the Alarm Settings options until their connection starts their next sensor with the App.

No. Existing LibreLinkUp²¹ connections under the Connected Apps section of your FreeStyle LibreLink LibreLink¹² account will remain connected to your account.

You can find the mobile compatibility guide at freestylelibre.com.au/compatibility .

If you are using an operating system or phone that is not listed on the compatibility guide, it's important to note that some functionality such as glucose alarms and data sharing may not work on phones that have not been evaluated or have been deemed incompatible.

We recommend disabling automatic operating system updates on your mobile device.

Please visit freestylelibre.com.au/compatibility for future compatibility updates.

Phones listed on the compatibility guide are regularly tested to evaluate NFC scan performance, Bluetooth connectivity, and app compatibility with Sensors.

It's important to confirm the phone specifications for the phone model(s) available in your country, as device manufacturers may have different specifications/configurations per country.

If the phone model available in your country does not have NFC, Bluetooth or meet the minimum operating system requirements, your phone will be deemed incompatible with the FreeStyle LibreLink ¹² app

We are regularly evaluating and verifying compatibility with newer operating system versions with the FreeStyle LibreLink ¹² app. When a new operating system has been released by Android or Apple, our teams work as quickly as possible to verify and confirm compatibility.

Once a new operating system version is verified to be compatible, it will be published on our compatibility guides. Please check the compatibility guide before installing a new operating system version on your smartphone.

Operating systems listed on the compatibility guide means that compatibility has been checked and confirmed for the FreeStyle LibreLink ¹² app, running that operating system version. Operating system versions that fall within the ranges listed on the compatibility guide were minor releases by Apple or Android that were not specifically tested by Abbott.

We recommend using an operating system that has been checked and confirmed for compatibility as listed on guides, before installing a new operating system version on your smartphone.

We regularly review and test devices and operating systems for compatibility with our apps to ensure devices and operating systems continue to be compatible.

In some cases, devices and operating systems may be removed from the compatibility guide for the following reasons, but are not limited to:

• Operating system (OS) is no longer supported with security patches by Apple or Google and they have discontinued support for the OS.
• Device manufacture has discontinued support for the device
• The device did not pass testing with updated or new features of the app
• New app and/or sensor features implemented that are not supported by the hardware of the device, technical or performance limitations on the device.

If a customer has an inquiry about a specific phone that has been removed from the compatibility guide:

Your phone has been removed from the compatibility guide as the device does not meet recently updated minimum operating system requirements or the device did not pass regular performance testing, such as scan performance, Bluetooth connectivity and app connectivity with our Sensors.

We regularly test phones and operating systems listed on the compatibility to ensure devices and operating systems meet the requirements needed for use with the FreeStyle LibreLink ¹² app and Sensors.

Failure to pass performance testing could result in the device's inability to scan a sensor or alarms not being triggered.

We recommend using an operating system that has been checked and confirmed for compatibility as listed on guides, before installing a new operating system version on your smartphone. Additionally, we recommend disabling automatic operating system updates on your mobile device.
Please check with Apple or Android support to confirm if you're able to downgrade your operating system.

If you are using an operating system or phone that is not listed on the compatibility guide, it's important to note that some functionality such as glucose alarms and data sharing may not work on phones that have not been evaluated or have been deemed incompatible.

LibreLinkUp ²¹ is a free-to-download mobile app that allows parents and other caregivers to receive glucose readings from a loved one who uses the FreeStyle LibreLink ¹² app to obtain glucose readings from their FreeStyle Libre 2 or 2 Plus sensor.

Once you have installed the LibreLinkUp²¹ app and accepted an invitation to connect from a FreeStyle LibreLink ¹² user, you will receive their glucose information on your smartphone, every single minute from their FreeStyle Libre 2 or 2 Plus sensor.

As long as you have opened and signed in to the LibreLinkUp²¹ app at least once, you will receive notifications even if you have closed out of the app. The LibreLinkUp²¹ app does not need to be open or running for you to receive notifications; the notifications can be sent to your phone's lock screen.

The LibreLinkUp ²¹ app allows caregivers to make connections with up to twenty (20) FreeStyle LibreLink ¹² users.  Likewise, FreeStyle LibreLink ¹² users can share glucose information with up to twenty (20) LibreLinkUp ²¹ connections.

LibreLinkUp²¹ is not intended to provide data for treatment decisions.

The LibreLinkUp ²¹ app is a secondary viewer that enables the sharing of glucose data for information only and is not intended as a substitute for the primary meter or viewer or the advice of a healthcare professional. Individuals using LibreLinkUp ²¹ to receive information about persons with diabetes should always confirm the data received with the individual sending the data and consult a healthcare professional if they have any queries or concerns about diabetes management.

LibreLinkUp ²¹ is intended for parents, loved ones and other caregivers not for healthcare professionals. If you want your diabetes healthcare professional to have access to your FreeStyle LibreLink ¹² glucose readings, you may connect via www.LibreView.com. Please ask your diabetes healthcare professional for their LibreView ²⁴ account ID and add it to your LibreView ²⁴ account, or ask them to send you an email invitation directly from LibreView ²⁴ to be able to share your reports with them.

LibreLinkUp ²¹ is intended for use by “loved ones” as an information-sharing service as described above. It is not intended to be used in a clinical setting by clinicians to monitor their patients.

LibreLinkUp ²¹ users can view glucose readings and the trend arrows which show the direction the glucose is heading.

LibreLinkUp ²¹ users will not receive:

• 8-hour history or glucose graphs
• Notes about insulin, food, etc.
• In some instances, the trend arrow may not always appear with the reading.

Yes. You need an internet connection to receive notifications from your FreeStyle LibreLink ¹² connections.

Yes. To turn off notifications:

1. Go to the main screen of the LibreLinkUp ²¹ app
2. Press the bell icon
3. Then press “ Turn Off Notifications” in the window. A line will appear through the bell icon.

To turn notifications back on, press the bell icon and follow the instructions on the screen.

The LibreLinkUp app allows caregivers to connect with up to twenty (20) FreeStyle Libre app users. Likewise, FreeStyle Libre app users can share glucose data with up to twenty (20) LibreLinkUp app users.

Look at the bell icon on the main screen of the app. If the bell icon has a line through it, then notifications for the app are turned off. To turn them on, tap on the bell icon and follow the instructions on the screen to turn notifications on.

Note :  If the bell icon has a line through it and when you select it you receive a message that notifications are turned off on your smartphone, go to the notifications settings on your smartphone's operating system. After confirming that notifications are turned on in your smartphone's operating system for the LibreLinkUp ²¹ app, return to the home screen in the LibreLinkUp ²¹ app and confirm that notifications are turned on by looking at the bell icon.

The FreeStyle LibreLink ¹² user needs to re-send a new invite from their FreeStyle LibreLink ¹² app to the Caregiver.

You will not receive sound notifications for the LibreLinkUp ²¹ app if your smartphone is set on “vibrate only” or “do not disturb”.

“LOW” indicates a glucose reading lower than 2.2 mmol/L (40 mg/dL).

“HIGH” indicates a glucose reading higher than 27.8 mmol/L (500 mg/dL).

If either of these readings are seen, the FreeStyle LibreLink ¹² user should check his/her blood glucose with a test strip. If they get a “LO” or “HI” result from a blood glucose meter, the FreeStyle LibreLink ¹² user should contact their healthcare professional immediately or follow their treatment plan as developed with their HCP.

Yes, a personal LibreView ²⁴ account can be used to sign into FreeStyle LibreLink ¹² and LibreLinkUp ²¹ .

Yes. However, it is not required to have the LibreLinkUp ²¹ app on your phone to share data from FreeStyle LibreLink ¹² .  If you are using FreeStyle LibreLink ¹² to manage your own glucose levels and also want to view data from other people using FreeStyle LibreLink ¹² , you will need to install LibreLinkUp ²¹ to see the glucose readings from your connections.

Yes, the system is region-based.  Connections within the system can only be created with other users in your region .

No, you must create an account or sign into an existing account, then accept the invitation from the Freestyle LibreLink ¹² user before you can view their glucose data.  The system has to recognize the connection, which is based on the email address of the person who was invited.

Only user's 18+ can create an account in LibreLinkUp ²¹ .

No, the connection only applies to the FreeStyle LibreLink ¹² data shared via LibreLinkUp ²¹ .

Yes, via the main menu in the LibreLinkUp ²¹ app.

Yes, as long as you sign into the same account that your connections have shared with, the data from those connections will still be available in your new installation of LibreLinkUp ²¹ .

The LibreLinkUp ²¹ user should only see a notification for the latest glucose readings.  The LibreLinkUp ²¹ app, however, will be populated with all the readings that occurred while the phone was disconnected, just open the app to see the historical results.

Yes, the system will recognize the account information change and maintain the connections even if the user's email address is changed.

Yes, and assuming notifications are turned on, you will receive notifications on all phones you are logged into.

If you used your own email address to create an account for a minor on FreeStyle LibreLink ¹² , you can still connect with that user through LibreLinkUp ²¹ . Go through the same steps in FreeStyle LibreLink ¹² to invite a connection. The email address you enter to invite the connection should be your email address (the same one that already is logged into the FreeStyle LibreLink ¹² app). You'll get an email invitation, then follow the steps to install the LibreLinkUp ²¹ app on the phone you'll be using.  When you install the app, and log in with your existing account information, you'll see a notification indicating that you have been invited to connect with the minor. Accept the invitation to complete the connection.

LibreView ²⁴ is a cloud-based diabetes management system provided by Abbott. LibreView ²⁴ provides a secure repository for data from your FreeStyle LibreLink ¹² app, and allows you to easily share your glucose data with your healthcare professional or others, if you wish. Data is automatically uploaded to LibreView ²⁴ when your phone is connected to the Internet.

LibreView ²⁴ is used to manage your account information and enables detailed reporting and data sharing. Once the app is installed and you accept the terms of use, you will need to create a LibreView ²⁴ account in order to start using the app. LibreView ²⁴ allows you to share your glucose data with your healthcare professional and other apps that connect with FreeStyle LibreLink ¹² app.

Abbott and its partners comply with all applicable data protection and privacy laws in users' jurisdictions. Please read the End User License Agreement and Terms of Use or the Privacy Notice within the app or at freestylelibre.com.au to ensure that you are comfortable with the data handling practices that govern the use of the app and LibreView ²⁴ ; otherwise, you should not install the app.

If you lose your phone, download the app again on a compatible phone and sign in with your account information. If you have an active sensor and need to reinstall the app, when you sign into your existing account, you can continue using your active sensor until the end of its useful life. You will not be able to view historical data in the new installation of the app, but this data will be available in LibreView ²⁴ .

If you have any questions about the app or your data, including questions on how to close your LibreView ²⁴ account, please call us on 1800 801 478.

The NovoPen ^® 6 ⁵³ is a Novo Nordisk product and is not sold or distributed by Abbott. Ask your healthcare professional about the NovoPen ^® 6 ⁵³ or find your closest distributing pharmacy at novopen.pharmaprograms.com.au/locator

The FreeStyle LibreLink ¹² app requires:

iOS app:
• iPhone 8 or later, running iOS 15.5 or higher

Android app:
• NFC-enabled smartphones, running Android 8

From the FreeStyle LibreLink ¹² app:
• Open Menu and select Insulin pens
• Select Get Started
• Select Pen Type
• Scan the NovoPen ^® 6 ⁵³ (for iPhone, press the scan button to scan)
• Verify the device was added, and Tap Next
• Select Insulin pen colour
• Select type of insulin
• Select Insulin brand
• Opt In or Decline to Novo Nordisk Data Privacy consent (this consent is not shown if user is a minor or using the app in account-less mode).
Verify Setup is Complete and Tap Next

For iPhone users:
• Tap the scan button. Your iPhone will display a "Ready to Scan" dialog indicating you can now scan your NovoPen ^® 6 ⁵³ to transfer your insulin doses.

• Hold your NovoPen ^® 6 ⁵³ against the top of your phone until the scan is complete.

• Do not move your phone or NovoPen ^® 6 ⁵³ until you hear a tone and/or feel a vibration. This completes the scan.

For Android phone users: sub
• Open the App and hold your NovoPen ^® 6 ⁵³ flat against the back of your phone.

• Hold the pen steady until the scan is complete.

• Do not move your phone or NovoPen ^® 6 ⁵³ until you hear a tone and/or feel a vibration. This completes the scan.

NovoPen ^® 6 ⁵³ does not register or show whether the number of units was a prime/flow check or an actual injection.

To mark the dose as a prime/flow check:

• Go to the Edit Note screen (accessible by tapping on the insulin icon symbol on the home screen).
• Tap the blue pencil icon to edit.
• Tap the down arrow to change the dose from ‘Dose - I injected this dose’ to ‘Flow Check - I did not inject this insulin’.
• Tap Done to save the change.

There is no universally understood term. The NovoPen ^® 6 ⁵³ Instructions for Use uses the term "test the flow".

No, they will only be viewable in the FreeStyle LibreLink ¹² app.

Insulin data from NovoPen ^® 6 ⁵³ will be visible in LibreView ²⁴ reports everywhere that manually logged insulin doses appear.

• Snapshot
• Weekly Summary
• Mealtime Patterns
• Daily Log
• Device Details

Yes. You can view and edit recent notes by tapping on the syringe icon on the Home Screen OR by opening the Logbook and tapping on each insulin dose to view or edit the details.

Click on the blue pencil icon once you’ve tapped on the syringe icon from the Home Screen or the Logbook detail screen. You will then be able to edit the details about the insulin dose.

You can edit insulin doses from the Home Screen or Logbook by following the steps below.

Home Screen:
• Tap on the syringe symbol(s) on the home screen to open the Edit Note screen
• Tap on the down arrow icon under Dose or Flow Check to edit the dose from a therapeutic dose to a Flow Check
• Tap Done

Logbook:
• Tap the Settings Menu
• Tap Logbook
• Tap on an insulin dose from the Logbook to view/edit details
• Tap the blue pencil icon to edit details about the dose
• Tap on the down arrow icon under Dose or Flow Check to edit the dose from a therapeutic dose to a Flow Check
• Tap Done

You can also edit the insulin brand and add or edit any additional notes as needed.

You can customize the name of your NovoPen ^® 6 ⁵³ by following the steps below:

• Tap the FreeStyle LibreLink ¹² Settings Menu
• Tap Insulin Pens
• Tap on the gear icon next to the current pen name
• Tap Name and enter the new name for your insulin pen
• Tap Save
• The new name will be displayed in the app

Yes, you can change the colour of the pen via the pen settings:
• Tap the FreeStyle LibreLink ¹² Settings Menu
• Tap Insulin pens
• Tap gear icon next to the current pen (to open pen settings)
• Tap Colour
◦ NovoPen ^® 6 ⁵³ comes in Blue and Grey

Yes, you can add additional notes via the Logbook by tapping on the ‘Add Note’ button. You will be prompted to confirm the time of the note, then select your note type (Food, Rapid-Acting Insulin, Long-Acting Insulin or Exercise) and enter details about the note and tap Done.

Yes, you can add notes regarding food intake or exercise via the Edit Note screen by tapping on the syringe icon(s) on the Home screen or via the Logbook, by tapping on an insulin dose and the blue pencil icon to edit the insulin dose details.

The pen does not have the ability to set your time zone or display the current time. It does, however, show you how much time has passed since the last injection. The FreeStyle LibreLink ¹² app will capture a time stamp for when you scan the pen, which will be displayed in the logbook.

Manually entered insulin doses will appear as a “Note” on the Logbook screen with a syringe symbol. Whereas doses transferred from the NovoPen ^® 6 ⁵³ will display with the number of units injected and the syringe symbol.

Yes. If the user chooses to stop sharing data with Novo Nordisk, they can change their preferences in the About section of the Insulin Pen Settings. Navigate to ‘Novo Nordisk Data Privacy’ and press Decline. This will result in ADC (Abbott Diabetes Care) no longer sharing the pseudonymized data for this user with Novo Nordisk.

No. The Data Sharing consent screen will only appear when signed into an adult account.

Yes, the system can calculate a suggested mealtime insulin dose when using the built-in blood glucose meter since it has a built-in insulin dose calculator function.

Please note that this feature only works when using the blood glucose test strip port and needs to be activated by a healthcare professional.